Customer service has always been great. But when mine broke , I just got their address on the phone and everything . Bought my own box and sent it in on a saturday. I got my new 360 that Friday.
Halo has alot more multiplayer modes then gears. Gears is a great game but I personally would go with Halo 3 or COD4. Also look into the Orange Box because Half Life 2, Episode 1, Episode 2, Portal, and Team Fortress is a great deal for $60.
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