A few days ago (after getting my XBOX 360 Elite) I got the prepiad XBL Gold Subsciption Card for 12 months which cost $50. I got home and opened it and starting scratching the code off with a scissor because all the silver stuff was getting all over my finger and under my nail. I accidently scratched parts of the last 5 digits in the 25 digit code and couldn't read it. I called up MS and they said they could do nothing. They told me to use a magnifying glass and said the only letters/numbers that were never in the code were: all vowels including Y, the letter L, and the numbers 0 and 1 because they are too hard to tell apart. $50 down the drain. My dad got on Ebay and got the same card for $25 and this lady sent him the code but it didn't work because for some reason I had to make a new account. I already had saved data so I didn't want to do that. The next day we call up Target and we told them the story and they said to come to the store and they would take care of us. We brought in the damaged card and the reciept and he gave us a brand new one, no questions asked. I love Target and I learned my lesson never to use a scissor.