I purchased Rock Band the day it came out. Drum kit didn't work right out of the box. Against my better judgment, I followed the included instructions on replacing defective peripherals which ment contact EA and request a replacement. Did this all the same day. For faster service, use a credit card they say. They UPS a replacement and you send back the defective equipment. Sounds good in theory.
It's almost been a month now and I'm still waiting. So much for faster service using a credit card. That is so they can charge you for the new equipment if you don't sent the defective piece back. They give you a month to complete the transaction before your card is charged. Now here's the kicker...
I just got an email from EA saying that if I don't send back the drum kit, they will charge my card. Problem is, I have yet to receive the replacement drum kit. The UPS tracking number they sent shows the the drum kit hasn't even been sent yet!! Below is the email they sent.
"Dear Howard,
We trust you have received your new PLAYSTATION 3 Drum Pads by now and are enjoying the Rock Band experience! However, it has been 23 days and we have not yet received the faulty PLAYSTATION 3 Drum Pads you're returning to us.
To avoid a charge to your debit or credit account, please return your faulty PLAYSTATION 3 Drum Pads immediately upon receipt of your replacement. A charge will be posted 28 days after your request for a replacement if we do not receive your faulty PLAYSTATION 3 Drum Pads.
Rock on, Howard!
Electronic Arts"
I can't tell you how angry I am! Not only have I not received the replacement, they are going to charge me for another drum kit! How F'ed up is that?!
Chances are the demand for the game is so high, they can't spare any peripherals to be used for defect replacement. They want to keep retail product available for the Christmas season.
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