Since I purchased an Xbox 360 last summer, I praised Microsoft for the awesome gaming machine (despite three of them breaking on me) and the improved sense of community Xbox Live brought with it. But as of late, since the official announcement of the Elite, Microsoft has increasingly alienated me, and as of today, made me feel unimportant. It all started with the Elite.
Gigantic Mistake #1
When the Xbox 360 Elite was officially announced, I grew excited at the prospect of improved picture quality, DVD upscaling, and a much larger Hard Drive for all those Xbox Live Marketplace TV shows I've been eating up like crazy. But I had the question everyone else did. How are we going to transfer our downloadable content and game saves if we buy one? MS seemingly had all the answers (after launch and an extremely long process involving snail mail). However, that's also when we found out about nasty DRM issues with Xbox Live Arcade games, as well as Marketplace Movies/TV shows. While the issue with transferring Arcade games was already known to me, I was shocked to find out that the transfer cable didn't resolve the issue. That's when I decided I was never buying a 120 GB hard drive or Elite.
Ok, fine. Exclude me from upgrading my picture quality. I'm over it. But I still can't get over how stupid I think the whole thing is. Why release a new version of your game system, if you are not going to allow old users to upgrade without headaches? And, quite frankly, bringing the price up to almost $500 puts it in Playstation 3 price range. Buyers who are deciding between the 360 and PS3 (with some consideration of price) now have less of a price gap to fall back on. I think the $480 price tag brings it right within PS3 range (even considering that they're doing away with the $500 version).
Gigantic Mistake #2
With the announcement of the spring dashboard update, I almost completely forgot about the whole Elite issue. With Windows Live Messenger (WLM) being integrated into the Xbox 360, it was to open a whole new realm of communication possibilities. The other major improvements here and there are awesome, and adding a marketplace blade was a great idea. You're FINALLY able to view what game is in the drive (a featured touted before the console's launch in 2005), and two-hour long gamespot tournaments are much easier to handle when viewing on my 360. Great improvements all-around. However, the biggest feature of the update (Windows Live Messenger intergration) is simply broken for thousands of users. If you created your account before your 18th birthday, you will not be able to use the feature at all (despite the fact that any 12-year-old can go hog wild on WLM installed on a computer). I turned 18 in December, and have been a paying Xbox Live subscriber for 4 years. But obviously, when I created my account, I was under 18. Therefore, my account will always be classified as a "child account." Previously, this only limited me from seeing the advertisements on the 360 dashboard. But now, with the update, this prevents me from using the biggest new feature.
I called Xbox support this morning, and they told me it was only a small issue and would be fixed "soon." Not in the next dashboard update. Well, guess what. According to Trixie (one of the Xbox Live people), the issue will not be resolved until the FALL UPDATE! Just because I signed up for Xbox Live 4 years ago, that means I have to wait until fall to use this feature? And they will NEVER be able to change my gamertag into a non-"child" account? I will never be able to cancel my Phantasy Star Universe subscription without my dad on the line? For as long as I live I will NEVER be able to see the advertisements on the dashboard? That's ridiculous!
To me, all of this indicates bigger problems at Microsoft. It's almost as if they really think they've already won the war. They actually think selling 10 million consoles makes them the winner. This is the kind of hubris Sony was showing just six months ago. And honestly, I can't support it.
Well, I guess all I can really do (and, I hope, Microsoft) is put this behind me. I can't change it, and I won't pretend all the online petitions floating around can. I'm, more then anything else, disappointed. Four months ago, I thought this generation was all Microsoft's to have. But I guess that shows just how quickly things can change. Or at least my opinion. :)
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