I have never had a problem at EB Games. This happened at a GAMESTOP so why in the hell are you bringing EB into this?LostProphetFLCL

Aside from the bad attitude and services, not owing up to their pre-orders, under sell reserved copies of games, let me enlighten you with my own bad shopping experience with them...yet again!

Last night, I went out looking for a copy of Romance of the Three Kingdoms XI, I tried not to purchase the game from Game Stop because I was boycotting them, but no other store had it. The first Game Stop I went to said they were all sold out, upon my inquiry, they told me that they had only received two copies of the game (Two measly copies? Mind you, that Game Stop is the largest video game retail chain in North America and the game only came out on Wednesday). Then as usual, the salesman with a condescending tone said "You should have reserved it if you wanted one..." Enraged by his comment, I replied, "You know what? Maybe I'll start pre-ordering when you guys learn how to do reservations  properly." As I got to the second Game Stop, I uncontrollably bought the game from them since they got the game in first than any other stores(Yes, I'm ashamed of myself).

And just my luck that the game happened to be a defect, on top of that the case is slightly cracked. I went to exchange the game this morning, they were out of stock, so they sent me to another near by Game Stop for the exchange.

When I got there, not only was the salesman rude, he tried to give me the copy they opened for display purpose. I was having none of that, so I told him to give me a new copy. Now, with increasing people wanting to try out new games, then sell them if they don't like it, I can understand that they need to tear open the shrink wrap before giving it to you. But guess what? The guy got me a new copy, opened it, and just swapped the games. Remember I said my original case was cracked? I told him I want everything exchanged, given my circumstances.

Determined not to let me get by easily, I received a look of discontent before the salesman swapped the games again. So now that the games are back to their respective cases, right? Defective copy to cracked case, new copy to new case. But when I wasn't paying attention, the guy did a switch-a-roo on me, and gave me back my original copy with cracked case, which I only realized this when I got home.

So there you go, yet another bad experience with Game Stop, just when I thought they could not possibly top themselves after the usual bad services and the despicable PS3 pre-orders, they managed to done that with flying colors. Game Stop, you have screwed me for the last time!

Granted that Gamestop or EB has the worst customer service ever, drawing from my own experiences, but what gives you the idea that you could just buy a game, play it, and return it if you don't like it, seriously? I mean, what planet are you from? Is this the first time you ever buy a game or movie? If this is your mindset, video games or movies rentals like Blockbuster all would have bankrupted long ago.

This is not a sweater we are talking about here, something that  you could try it on, and even return it after it has been worn for a couple of days without taking the tag off; this is a software, unless it's defective, you can't just return it if you don't like it! Your are entirely at wrong, despite how much I hate Gamestop/EB! Imagine we all buy Window Vista later this month, install it, heck, I'll even burn a few copies, and return it because we "suddenly" don't like it! It's simply not allowed!

Aside from the bad Gamestop/EB policy, I can tell you for a fact that this is not their fault. There's actually a law that was passed not to allow opend softwares to be returned or exchanged unless they are defective in order to prevent illegal copying and protect intellectual properties. So there you go, you have no foothold here. If this is how the industry works, nobody will ever buy any games. We can all just buy them, play them, and then return after we are done!

Don't take this the wrong way, I'm not trying to insult you or anything, but I just can't fathom why you would ever think you can do things as this sort. I do, however, can offer you this advise. Go online or call the store where you originally purchased the game from, and just wait and see (also cross your fingers) that Ridge Racer 7 has sold out temporarily within 30 days of the time of your purchase, and when they do, you can just go in and tell them the game is a defect, and when they have no stock to replace it, they will be forced to give your store credit, which you could use it to buy any game you want!