Never buy from the web site. Most of their stock is games that were sent back to the warehouse to be resurfaced due to being returned at stores as defective.
As for them being complete, it's a 50/50 chance they'll be complete.
Before they merged the Gamestop & EB sites to the same inventory, EB used to guarantee that PS2, GC, Xbox & 360 games came complete. Now you're lucky if it comes in a case.
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