I just checked online to see where my xbox was as far as repair. It says "No repair pending." Does that mean they fixed it and shipped it back to me? Or does it mean something else?

Thank you in advanced

dja1

I'm currently waiting for my 3rd console from Texas. Was wondering what's the possibility of them sending me an unused 360? Has anyone received an unused unit or do they just send back a "refurbished" unit for everyone? Or do they actually send back a unit with the RROD problem corrected with some kind of new heat-sink??

feuchts

My first Xbox 360 broke last Sunday. I called M$Sunday and the box cameThursday and i sent it in same day and I got an email next day saying they recieved it. They said it is going to take 4 - 6 weeks. Question, is it really going to take that long?

axgamer

Repair cycle update: MS has shipped my new (refurbished?) 360 today. They received my broken unit a couple weeks ago. That is a quicker turn-around than many other experiences I have heard lately. Maybe that is a good sign for the rest of you.

OMFG, why is my xbox stuck in san antonio (sp)? its been there for almost a day now...well ok like 15 hours. it should already be in OK city at the least. i think its stuck/lost...in the 3 times i've had to send my xbox in it hasn't stayed at a location this longGokuja

I would not sweat it yet. Mine was there for about as long before heading out to the next stop.

For some really weird reason I just got an email from MS saying they JUST GOT my console when I shipped it like 2 1/2 weeks ago. Gahh freakin MS.GogetaX

7/28 -I got the official word from Xbox Customer Care today: " We have received your Xbox console at our Service Center. You can track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will need your Windows Live ID and Xbox console Serial Number included above to access the status of your order. Once you have logged in, click on "Review your repair status". You will receive e-mail notification when your repair has been completed. We appreciate your patience in this matter."

7/27 - I have not received confirmation from Microsoft, but UPS delivered my defective 360 to the repair facility this morning. Now to see how long the repairs will take.

[QUOTE="xbill1"]

7/24 - The shipping box did arrive yesterday, and I packed up the unit and lugged it over to the UPS store today. Based on what I am reading, I will not expect it to return for a few weeks. My luck has been terrible (see below), so maybe I will get a break...or not.

[QUOTE="xbill1"]

UPS states that the shipping box has arrived in town. I assume they will deliver it on Monday. That is not the end of the week that the customer serrvice rep promised, but it is still progress.

[QUOTE="xbill1"]I just received the following message from Xbox Customer Care: " To make this process as easy as possible for you, we are sending you the packaging materials you need to send your Xbox console in for repair/exchange. Below is the shipping information for the packaging materials.

Carrier Name: UPS

Carrier Tracking Number: XXXXXXXXXXXXXXX

You can track the status of your package using the UPS website and the tracking number provided above. You can also track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will need your Windows Live ID and Xbox console Serial Number included above to access the status of your order. Once you have logged in, click on "Review your repair status".

[QUOTE="xbill1"]

Since there are so many of you suffering from Xbox 360 malfunctions and customer service confusion, I have decided to post a journal of my experiences. Hopefully, this will provide interesting (valuable?) information about the process and our/your realistic service expectations.

I first called customer service on July 2 when my machine displayed the red ring of death. After a lengthy conversation with the customer service rep, I was given a repair number and told that I would receive a shipping box within four days. I waited the four days and then some, but no box. I checked with Xbox.com as instructed, but there was little information there. I sent an e-mail inquiry, but received no response. I called the customer service number again two days ago and waited 45 minutes before I could speak with someone. The (Indian?) customer service rep finally transferred me to his "supervisor," who was an American. He gave me a new repair number and promised I would receive the shipping box by the end of this week. I checked Xbox.com today and found a UPS tracking number. Here is the UPS info:

"Your package is in the UPS system and has a rescheduled delivery date of 07/23/2007."

(Not quite the end of the week, but a hopeful sign nonetheless.)

xbill1

7/27 - I have not received confirmation from Microsoft, but UPS delivered my defective 360 to the repair facility this morning. Now to see how long the repairs will take.

7/24 - The shipping box did arrive yesterday, and I packed up the unit and lugged it over to the UPS store today. Based on what I am reading, I will not expect it to return for a few weeks. My luck has been terrible (see below), so maybe I will get a break...or not.

[QUOTE="xbill1"]

UPS states that the shipping box has arrived in town. I assume they will deliver it on Monday. That is not the end of the week that the customer serrvice rep promised, but it is still progress.

[QUOTE="xbill1"]I just received the following message from Xbox Customer Care: " To make this process as easy as possible for you, we are sending you the packaging materials you need to send your Xbox console in for repair/exchange. Below is the shipping information for the packaging materials.

Carrier Name: UPS

Carrier Tracking Number: XXXXXXXXXXXXXXX

You can track the status of your package using the UPS website and the tracking number provided above. You can also track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will need your Windows Live ID and Xbox console Serial Number included above to access the status of your order. Once you have logged in, click on "Review your repair status".

[QUOTE="xbill1"]

Since there are so many of you suffering from Xbox 360 malfunctions and customer service confusion, I have decided to post a journal of my experiences. Hopefully, this will provide interesting (valuable?) information about the process and our/your realistic service expectations.

I first called customer service on July 2 when my machine displayed the red ring of death. After a lengthy conversation with the customer service rep, I was given a repair number and told that I would receive a shipping box within four days. I waited the four days and then some, but no box. I checked with Xbox.com as instructed, but there was little information there. I sent an e-mail inquiry, but received no response. I called the customer service number again two days ago and waited 45 minutes before I could speak with someone. The (Indian?) customer service rep finally transferred me to his "supervisor," who was an American. He gave me a new repair number and promised I would receive the shipping box by the end of this week. I checked Xbox.com today and found a UPS tracking number. Here is the UPS info:

"Your package is in the UPS system and has a rescheduled delivery date of 07/23/2007."

(Not quite the end of the week, but a hopeful sign nonetheless.)

xbill1

7/24 - The shipping box did arrive yesterday, and I packed up the unit and lugged it over to the UPS store today. Based on what I am reading, I will not expect it to return for a few weeks. My luck has been terrible (see below), so maybe I will get a break...or not.

UPS states that the shipping box has arrived in town. I assume they will deliver it on Monday. That is not the end of the week that the customer serrvice rep promised, but it is still progress.

[QUOTE="xbill1"]I just received the following message from Xbox Customer Care: " To make this process as easy as possible for you, we are sending you the packaging materials you need to send your Xbox console in for repair/exchange. Below is the shipping information for the packaging materials.

Carrier Name: UPS

Carrier Tracking Number: XXXXXXXXXXXXXXX

You can track the status of your package using the UPS website and the tracking number provided above. You can also track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will need your Windows Live ID and Xbox console Serial Number included above to access the status of your order. Once you have logged in, click on "Review your repair status".

[QUOTE="xbill1"]

Since there are so many of you suffering from Xbox 360 malfunctions and customer service confusion, I have decided to post a journal of my experiences. Hopefully, this will provide interesting (valuable?) information about the process and our/your realistic service expectations.

I first called customer service on July 2 when my machine displayed the red ring of death. After a lengthy conversation with the customer service rep, I was given a repair number and told that I would receive a shipping box within four days. I waited the four days and then some, but no box. I checked with Xbox.com as instructed, but there was little information there. I sent an e-mail inquiry, but received no response. I called the customer service number again two days ago and waited 45 minutes before I could speak with someone. The (Indian?) customer service rep finally transferred me to his "supervisor," who was an American. He gave me a new repair number and promised I would receive the shipping box by the end of this week. I checked Xbox.com today and found a UPS tracking number. Here is the UPS info:

"Your package is in the UPS system and has a rescheduled delivery date of 07/23/2007."

(Not quite the end of the week, but a hopeful sign nonetheless.)

xbill1

I hear you. I would be playing Darkness now if I was able. As it is, Starbreeze et. al. will probably not get my $60 because other good games will have been released by the time I get my unit back. I am tracking a lot of games right now.

I wish there wasn't such a hardware problem with the 360. So many exclusives I really want, and good everything else. Good luck to you :-DMrha