Sony Won't Refund PS4 User Who Lost $600 From Hack [Update]

I have zero tolerance when it comes to thieves.

In my case, they have put a permanent ban on my account after someone send me hate messages and reported me. They have stolen from me countless dollars in purchased games over the years (let's see, from ps2 to ps4, at an average of €60 a month...) with that action. They are indeed thieves and shady burglars that say one thing and tho the contrary. Download the Sony Code of Conduct on their webpage for a good laugh about hypocrisy.

Sure, they can ban your account if they want. That does not give them the right to steal the games you have payed online (same price as a game in a physical box) because of blahblah. That's just completely wrong.

Boy, am I glad I didn't purchase ps5! Now that's not ever gonna happen! Sony = not a single buy, ever again! Hello LG and XBOX!

Sony has always been shady as shit this why i stopped at Ps2 and went Xbox MS will replace my HD free and has always taken care of m,e even if warranty expired.

Drop sony there a Shit company, Ask Kesha.

Sony are a bunch of pirates, as well as being well behind all other companies. Their hardware is pretty oldskool, and they deliberately block any pathways to contact them for support, and don't allow comments on their websites, youtube channel, or Facebook page, so you have no way of even contacting them or posting about your issues. They deliberately try to block any propagation of critique about them. I have never received a reply from any support request i have made, and their entertainment network is stone age crap anyway compared to apple tv and co.

Their products are nowhere near the leading edge they used to enjoy, and the fact they stopped making laptops just after i bought a Sony Vaio Duo 13 showed me just what a bad company they are, and that they are on the way out. They are now about to give up on their Mobile products by selling out too.

The Sony Vaio and Xperia devices i have are all so useless for most tasks, and over priced. The playstation network is a joke. The games on playstation are good of course, which is the only reason anyone still spends with Sony.

Even my Xperia phone says 'enter name or number' in the phone key entry, but there is not keyboard to type a name with, so it should just say 'enter number' because you cannot enter a name unless you have a keyboard.

This old silly article needs updated...Sony took care of it two months ago.

im having the same problem right now.. I got hacked for arround 1000 dollars and sony wont refund it. I went to the bank and now everything i purchased is banned and my account to! I have tryied everything i can think of to make this right, but unfortunatly i do not have the verbal skills, as the redditor first posted about it.

As of right now my ps4 is banned plus my games and i dont know what to do! Sony wont help me!

If any of you have an idea how i can make this right, please contact me

kirkegaard111@gmail.com

all ideas are very welcome!

@Adam802: The user is just bitching on the Internet and who knows what really happened. If don't refunded everyone who bitched and cried wolf nobody would ever have to buy anything from them.

I think is better to issue the transactions with the bank and fukk the console company. because those policy are not ethical. let them rot. i hate this kind of people that do things only for money, not for general good!!!

hack =/= retard who fell for phishing scam

actual hacking takes tons of work and effort. this guy was just a retard who gave his password away to a shady third party

Foolish fanboys actually think only Sony does this trust me I own multiple consoles from both Sony, Microsoft, and Nintendo and this is a common practice and policy for all of them to investigate claims as should be because fraud doesn't only apply to customers but happens to businesses too we don't live in a perfect world afterall and I could tell you times when I had moments like this tht wanted me to throw my console out the window for Microsoft and Sony as well as good stories when they actually came through and resolved something quickly nothing is ever so simple and there's good and bad in every company.

For example I just lost a microsoft account and had to start a new one due to some stupid policy involving the 2step protection that my soon activated by accident for one of my Xbox live accounts that was preventing me to get my account back because I could only answer one of the answers to one of the steps and even after gave them every piece of info they needed about my account including billing information and proved it was mine it still didn't matter because of one step and a stupid policy that states in small lettering that if you sign up for the 2 step protection and forget one step you will lose your account and they are not liable for it lol. Crazy part I'm not only wren to have this happen to where they are accidently signed up for the 2 step protection either.

What's even more Funny is that they could see the account has been inactive and stood that way for months that they were billing my credit card for btw and even after I proved it was my account all they could do is take my credit card info off the account and stop billing me for an account I can't access Yet even after they billed me and I could prove i was paying for the account it stil was not enough for them to get me my account back because of something clearly stupid policy. In fact the only resolution they had for me after that was me starting a whole new account and offering one free month for the poor support lol. Check this out the funny part is I'm still getting the monthly emails for that same account that they claim they can't help me due to a stupid policy that needs to be fixed.

Regardless of that experience fact is I still own multiple accounts and consoles and have had both good and bad experiences with either company. Thers always good and bad in every business and for ever nice support rep you get there's also a bad one no matter what business or company it is.

This old silly article needs updated...Sony took care of it last month.

This makes me glad to not have my credit card attached to my psn account, Anyone hacking me would get the grand total of 4.36 GBP.

Seems to me the customer service guy did his duties and based on the online chat, there is a few possibilities and outcomes:

1. Kadjar is at WORK and is unable to access his PS4, meaning he is most likely at his office away from his home.

-His Child/Housewife/Roomates/Flatmates, etc might be using his PS4 and made the purchases.

2. The customer service guy did mentioned a detailed investigation is to be carried out and thus deactivating the account to prevent further abuse by the "Hacker" if theres one.

The article is rather rash and misleading, until the full story/investigation is disclosed, this is just a mere rumour.

Seemed like the customer service guy did exactly what he's supposed to. Change the article title to 'Sony wont refund $600 until an investigation is performed'. Would be more honest - but then again you wouldn't get the views. Right?

Sony must refund this guy , I'm lucky I'm with Xbox one I made the right choice.

why doesn't he just get a lawyer and sue?

Greatness Awaits !

How do we know he was hacked. He could of just bought a bunch of stuff them regretted it. I mean it should be investigated but all to often it could be the users fault.

So pretty much thanks to sony's crappy ass security for PSN the guy is out of $600.Way to go sony just keep screwing over your customers.Sony should had did the right thing since it was their fault and did a full refund.No way in hell id ever give sony my information.Anyone who gives sony their credit card information is an idiot anyway.I have been with Xbox since 2001 never had a issue if i did microsoft fixed it and took care of it.Another reason why i dont touch anything by sony or refuse to have any of their products in my home except for movies of course.Hopefully that will change soon they couldnt even afford another spiderman movie had to lease the rights to marvel lol

Anyone who says someone deserves to be Hacked deserves that exact thing. Point Blank

Keep your negative perspectives to yourselves. Period

Stand together not against each other. Again Point Blank

I know people keep saying that "he deserves to be hacked" because you assume that he had a poor password. Hackers don't need to always access your account in order to steal your funds. In November, I had awoken to nearly $500 in charges on my Paypal account, which was showing the transactions from Valve. I contacted Paypal and Steam, and was told the hacker used some kind of "Link ID" to get the funds. They didn't need access to my Steam account or my Paypal account. Just needed this Link ID, and used some kind of hack that allowed them to use mine on their account.

I contacted Steam and the person told me that it could take up to 2 weeks to dispute the charges. They also asked me not to dispute the charges with Paypal, since that would automatically lock out my account. Luckily for me, Steam has a system in place that monitors charges and had already flagged them as suspicious. They were also already investigating the charges, and within an hour of hanging up with Steam, I received an email telling me that the funds had already been reversed.

I have removed the link between Paypal and Steam, since this was the flaw that allowed the hack. They explained that neither my account or Paypal had been compromised. The hacker only needed this ID to pull the funds. They couldn't explain how they got the ID though. It isn't something stored locally.

This exact same thing happened to my nephew several weeks ago.

I would definitely NOT have my credit card number stored on anything made by Sony. They have quite the track record for getting hacked.

Remember just a few months ago when Sony went through the whole fiasco with "The Interview" and the PlayStation Network getting shut down.

This guy deserves getting hacked! Of course, he might just be running a scam.

So many people putting way too much emphasis on the account being banned for reporting to the bank. Think about it this way: the Reddit guy is possibly lying, and he actually made digital purchases on the account totaling that amount. Then he calls his bank after receiving digital items and states the charges are unauthorized. Bank forwards complaint onto Sony, Sony has no choice but to refund the purchases since they cannot prove that he authorized the charges. Now the guy has $600 dollars in free digital downloads and could possibly do it again. To combat that practice, Sony closes all accounts that are reported to bank as unauthorized. So now, all those digital items that were fraudulently acquired are now useless. Sorry guys, you don't get to use things you didn't legally obtain.

I work for a credit card company, and we do the same thing to anyone who states that charges were added fraudulently. The company has zero fraud liability, much like most credit cards do. They aren't going to let you continue to use the same account in the chance that you are lying and have the opportunity to do it again. Blame Sony all you want, but the reason these kinds of policies are in place is because too many consumers are just plain liars and thieves.

Except the screen cap literally says that after the investigation to confirm the fraudulent activity that "all funds will go to the credit card".... Did the author of this article even bother to look at the screen caps??

$150 is the maximum you can have in your store wallet. Having looked at the conversation with the customer service person it seems this "Malcolm" was trying to do everything within their power to help them. As a customer support person he wouldn't have the power to look into the transactions himself and authorize refunds. He did exactly what someone at his level in the chain could do. He sent it up the food chain to someone that could. And Sony HAS to investigate. They can't just give out refunds willy nilly. Especially not in the $600+ range.

Seems to me like Sony is doing what they can to try and clear it up. Everyone here immediately jumping on the "Sony is evil" bandwagon clearly didn't bother to actually read the conversation he had with the customer support person or knows absolutely nothing about how the world works. Accounts get hacked. It happens. People seem to think that things rarely get hacked because hackers are only making attempts at that particular time. It's simply not true. There's something being hacked pretty much every second of the day. Most of the time it just doesn't get through. No matter how good your security is they'll get through eventually. In fact the harder it is the more inclined they are to try.

Also at no point in that conversation did I see the Sony customer service rep threaten him not to go to the bank. If anything he's trying to help him. If sounds like if the bank gets in out it the account will be banned because the bank will make them do it.

Guy has a case number and can follow up on it later. A couple weeks from now if Sony is ACTUALLY dragging their feet at the management level and not the customer service level and is ACTUALLY threatening to do bad things to them then maybe people will have cause to be upset. At this point though people are just reading what that want to, interpreting it in a way that suits them, or altogether just not reading any of it and automatically assuming Sony is in the wrong.

I think that he's been misinformed or misunderstood what was explained.

Its like losing a Credit Card and going to the shops were the items were bought instead of informing the bank of any misuse of funds. Store credit is ridiculous.

Check terms of use with any bank before believing hearsay. Its your money.