We really, really shouldn't have to deal with this.
http://www.dailytech.com/Retailers+Estimate+Xbox+360+Failure+Rate+High+as+33+Percent/article7892.htm
Excerpt-
"After contacting several retailers from various regions in North America, the responses were unanimous: the Xbox 360 is the least reliable gaming console in recent history. Current EB Games or GameStop employees who offered information did so under strict anonymity, as it is against company policy to reveal such information to the public. Furthermore, our sources confirmed that EB Games revised its Canadian warranty policies during early 2007 for consoles solely due to the failure rate of the Xbox 360.
EB Games held conference calls for its Canadian stores informing them of the new policy changes and revealing alarming failure rates of the Xbox 360. "The real numbers were between 30 to 33 percent," said former EB Games employee Matthieu G., adding that failure rate was even greater for launch consoles. "We had 35 Xbox 360s at launch I know more than half of them broke within the first six months (red lights or making circles under the game discs). Two of them were dead on arrival."
"As a result of the high failure rate of the Xbox 360, EB Games corporate nearly doubled the prices of its one-year, over-the-counter warranty. While the previous warranty would give a customer a brand new console in exchange for the broken one, the new policy now states that the customer will receive a refurbished console instead. The move was made because it was becoming too costly for the retailer to give the customer a brand-new machine, which still carries a store cost close to the MSRP. The price increase and policy change wasn't exclusive to only the Xbox 360, however, as it also applies to all other Sony and Nintendo consoles sold.
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were "between a quarter to a third" of all units sold.
"We see a ton of [Xbox 360s] come back all the time. We strongly push our customers to buy our service plans no matter what they buy, but it is especially important for them with the Xbox 360," said the manager. "It's a lucky thing for us that Microsoft extended the factory warranty to one year, because we were having a hell of a time dealing with the launch units. Now we don't have to deal with those broken [Xbox 360s] until their second year, for those who have purchased the two year plans."
This is just pathetic. Microsoft continues to lie to everyone about the 3-5% defect rate, when everyone with half a brain knows that can't possibly be true. They refuse to do anything about this, and consumers are getting ripped off at a record pace. This problem has been documented time and time again, hitting "Worst Product" reliability lists, complained about on a weekly basis by both retailers and consumers, and Microsoft fails to even address the issue.
Nintendo, on the other hand, still has the most reliable system out there. They've had the most reliable system ever since the NES. They can still manage to produce a wonderfully reliable product...and Microsoft looks COMPLETELY incompetent in comparison. Hell, even the PS3 is remarkably reliable, which only makes the 360 look even worse. How much longer are we going to stand for this?
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