BREAKING NEWS: MS extends 360 warranty to 3 years for free

After hearing this news, I now feel a lot less hesitant about buying any model of Xbox 360 hardware. Unfortunately though, they will probably continue to break at the same pace as they always have, at least until the new 65nm chips solve the problem. I'm happy that Microsoft has finally acknowledged they have a problem on their hands and are now trying to rectify their mistakes. I can't say i'm too chuffed about all the hassle this has caused, but it's at least a step in the right direction.

[QUOTE="Cubs360"]Nice, Microsoft really does care, a sign of a Great Company!SillyManimal

First itwas

"You know, things break."

now

"Your whining has paid of."

I never whined, I still have my 360 which is dated 10/13/05.

this sucks for me, i opended my 360 up a month ago trying to fix it myself cause the warrenty was out.

now they wont even take it, ahahah i hope they counter the ps3 price drop and knock the core down to $200 at E3.

[QUOTE="SillyManimal"]

[QUOTE="Cubs360"]Nice, Microsoft really does care, a sign of a Great Company!Cubs360

First itwas

"You know, things break."

now

"Your whining has paid of."

I never whined, I still have my 360 which is dated 10/13/05.

Not you specificaly, but a lot of people in general.

at least it gives the cows one less thing to post about in system wars

i guess they'll have to brainstorm something else for those 360-bashing topics

JB730

not really their fixing the problems with the 3 year warranty..they are not doin any hardware revision.which mean there goin to be more 360 dying out there.... I know for sure there is goin to be a lot of people brickin their console jus to get the warrantly..lol.and microsoft isnt goin to make no profits at all.. They goin to lose money big time..

MS still needs to do more. They need to do something that'll help keep their consoles from bricking so easily. PikaPichu

Peter said they improved the hardware.

After thinking about this announcement, I think MS should advertise this to the high % of gamers who know nothing of the faulty hardware(new buyers).

Possible price drop to counter Sony with a 3yr warranty and great games this fall?

After thinking about this announcement, I think MS should advertise this to the high % of gamers who know nothing of the faulty hardware(new buyers).

Possible price drop to counter Sony with a 3yr warranty and great games this fall?

7thSIN

They just took a $1.05-1.15 billion hit, the price drop might have to wait a bit.

[QUOTE="PikaPichu"]MS still needs to do more. They need to do something that'll help keep their consoles from bricking so easily. Forza_2

Peter said they improved the hardware.

If he was referring to the tiny piece of metal they're adding in to the repaired units, I don't think it'll cut it. Maybe they should add in another fan or something or release the rumored 65nm version.

I had an Xbox out of the door at Best Buy go bad andBBreplaced it immediately. My next one went three months later. Replaced again. That is why I always bought extended warranties on game consoles, because I use them a lot. Now if I could get one of those on my expensive as crap video cards, I'd be ecstatic.

As far as Msoft is concerned, this is huge. And, going foward I guarantee if the problem is not fixed yet in current consoles they are selling, it will soon be. Financially, they would have never made this sort of decision if they knew they would have to pay the same amount retrroactively as in the future. New fans, cooler running processors, whatever, it must be on the way to getting a fix. Otherwise, this decision by them is fiscal suicide.

[QUOTE="JB730"]

at least it gives the cows one less thing to post about in system wars

i guess they'll have to brainstorm something else for those 360-bashing topics

ps3gen

not really their fixing the problems with the 3 year warranty..they are not doin any hardware revision.which mean there goin to be more 360 dying out there.... I know for sure there is goin to be a lot of people brickin their console jus to get the warrantly..lol.and microsoft isnt goin to make no profits at all.. They goin to lose money big time..

I doube the problem requires a major hardware revision. Its probably a varity of issues such as bad soldering and bad resistors and the like.

I had an Xbox out of the door at Best Buy go bad andBBreplaced it immediately. My next one went three months later. Replaced again. That is why I always bought extended warranties on game consoles, because I use them a lot. Now if I could get one of those on my expensive as crap video cards, I'd be ecstatic.

As far as Msoft is concerned, this is huge. And, going foward I guarantee if the problem is not fixed yet in current consoles they are selling, it will soon be. Financially, they would have never made this sort of decision if they knew they would have to pay the same amount retrroactively as in the future. New fans, cooler running processors, whatever, it must be on the way to getting a fix. Otherwise, this decision by them is fiscal suicide.

MadExponent

Just buy the videocards that come with lifetime warranties. That's what I've done, although I've never had a problem with mine. (7950GT)

If this inital cost is going to be 1 billion, imagine if they don't get this fixed soon. And here people thought the X360 was becoming PROFITABLE to MS LOL.

I'll bet we now get the same 20 yahoos postthat say they never had problems with their hardware and it's a consipiracy between NINTENDO and Sony to make the X360 hardware look defective.

Microsoft are payed Sony shills amirite? :)

Isn't Three Years conveniently around the time they would announce a new Xbox? Looks like someone is thinking ahead ^,^RurouniSaiyajin

Yes, I heard their goal is every 5 years or so. That would put this right smack at the end of the consoles life. Honestly I don't know if that hurts or helps them. On the one hand something had to be done but on the other this is basic admission there is a huge problem with the hardware and although they will cover the costs to repair when it DOES break, how many want to go through all the hassel if they can get basically the same games on another console?

So where are all the fanboys now where they said Sony was going out of business because of a price drop. Seems to me MS is loosing mor emoney on their hardware now and this is without one stinking price drop.

Why not just fix the problem in the first place? Good stuff on the warranty but I'd rather read that the problem was addressed and corrected. CyanX73

Apparently it will be. We'll see though.

We have been following this issue closely, and through ongoing testing we've identified several factors that can cause a general hardware failure. We've already made improvements to the console to address this...Gamerscoreblog

http://www.gamespot.com/news/6173633.html?action=convert&om_clk=latestnews&tag=latestnews;title;0

Well, that's good for them that they aren't ignoring the situation.

Kayrod29

whats does this mean, is microsoft and sony now in the same situation, now that microsoft is taking a charge of over a billion dollers

[QUOTE="redandblack23"]i feel bad for the people that already payed 2 or 3 times...Raidea

Why? They get refunded.

smart movelawlessx

True. ok now I'm not scared to get 1.

HOLY CRAP THATS GOOD NEWS!

At the same time does show that the 360 has some SERIOUS reliablity issues.

-Sir-Poof-

I would say that it alludes to the fact that on the minnimum the failure rate is at least 5%... :shock:

Is this their answer to fixing the 360's problem??? Just extending the **** warranty again??? MS maybe I will show some interest in your system when you actually fix the real problem with the 360 instead of just extending the warranty AGAIN. It's really a shame cause the 360 has a lot of great games out now as well as a lot of great upcoming games, yet the hardware sucks major ***.peaceful_anger

I'm sure they are fixing the problem. This just shows they have found and acknowledge problem(s) and they are addressing them. Them extending the warranty is a good thing.

I am so stunned right now. I recently went through the hell that is MS's support, and had to fork over the $140 to get my 360 replaced by a refurb. I have felt nothing but anger at my 360 ever since, and haven't even played any games on the new one (watched a few DVD's so far). Walking through the games section made me feel ill with anger anytime I passed the 360 games. I haven't bought any new 360 games in a long time.

This admission by MS is one huge apology to everyone that has suffered through the red lights of death. Yes they screwed up, but finally fessing up, and FIXING the problem is the right thing. We can argue about how long it took them to do so, and how they went about it all day long. That doesn't really matter to me. The fact that they ARE apologizing is what counts.

I am all smiles right now. I haven't felt this happy about anything related to 360 since I brought home Gears of War.

Thank you MS. Thank you for finally doing the right thing by your customers. You failed many of us for a LONG time, but this is sufficient to rectify that problem. Apology accepted.

Extending the warranty is great, but I'm surprised to read that they will reimburse people who have already paid for repairs. Hope to get my $140 back. I'd like to believe MS will release a reliable version of the console soon and put this all behind them.KzerXtreme

Yeah but is that just for 3 red lights or is it for other problems like the disk drive not working properly ? I wonder.

I'm still weary of purchasing one. Even if I do buy one after they've fixed the console how do I know I will be buying one of the remodeled versions? They need to recall the stock from the shelves and put out the remodeled hardware.

The warranty is great news, but having to keep sending your console in is a pain.

[QUOTE="peaceful_anger"]Is this their answer to fixing the 360's problem??? Just extending the **** warranty again??? MS maybe I will show some interest in your system when you actually fix the real problem with the 360 instead of just extending the warranty AGAIN. It's really a shame cause the 360 has a lot of great games out now as well as a lot of great upcoming games, yet the hardware sucks major ***.-Ninja_Dog-

I'm surre they are fixing the problem. This just shows they have found and acknowledge problem(s) and they are addressing them. Them extending the warranty is a good thing.

[QUOTE="-Sir-Poof-"]

HOLY CRAP THATS GOOD NEWS!

At the same time does show that the 360 has some SERIOUS reliablity issues.

Magical_Zebra

I would say that it alludes to the fact that on the minnimum the failure rate is at least 5%... :shock:

They would not give 3yr warranties because of a 5% failure rate.

Maybe they can beef up that coffin production too. Read those reports of them running out of boxes.

This is basically admitting guilt over shoddy hardware and fixing it by throwing money at the problem. Typical Microsoft. Everyone hates on Sony but here is MS just bullying around with their wallets.

[QUOTE="Magical_Zebra"][QUOTE="-Sir-Poof-"]

HOLY CRAP THATS GOOD NEWS!

At the same time does show that the 360 has some SERIOUS reliablity issues.

SillyManimal

I would say that it alludes to the fact that on the minnimum the failure rate is at least 5%... :shock:

They would not give 3yr warranties because of a 5% failure rate.

500,000 failed consoles doesnt warrant a 3 year warranty? Half a million failed consoles does NOT warrant a 3 year warranty?? :shock:

About time.

See guys? Our complaining paid of in the end. I've always been harsh on the 360 failure rate and hated when people downplayed it because that way they would never do something about it. If enough people raise their voice even MS has to do something about it.

Respect for MS, even though it took them long enough.

I am so stunned right now. I recently went through the hell that is MS's support, and had to fork over the $140 to get my 360 replaced by a refurb. I have felt nothing but anger at my 360 ever since, and haven't even played any games on the new one (watched a few DVD's so far). Walking through the games section made me feel ill with anger anytime I passed the 360 games. I haven't bought any new 360 games in a long time.

This admission by MS is one huge apology to everyone that has suffered through the red lights of death. Yes they screwed up, but finally fessing up, and FIXING the problem is the right thing. We can argue about how long it took them to do so, and how they went about it all day long. That doesn't really matter to me. The fact that they ARE apologizing is what counts.

I am all smiles right now. I haven't felt this happy about anything related to 360 since I brought home Gears of War.

Thank you MS. Thank you for finally doing the right thing by your customers. You failed many of us for a LONG time, but this is sufficient to rectify that problem. Apology accepted.

Bgrngod

Last time they said they'd be sending back refunds for repairs. You may be included in that, so pay attention in the coming weeks.

This can't be good for Microsoft, though. It's costing them $1 billion this year, and that's in addition to the other two years they extended the warranty.

Just saying, don't expect a price cut any time soon. They're losing every cent of profit they make on a 360 sale to hardware repair.

so what they're saying is if i ever have the 3 red lights, they will replace my console for free and extend my warranty for 3 years?blaznwiipspman1

No, what they are saying is that there is a new extended 3 year warranty for the 3 red light issue on ANY 360. Specifically for that issue only.

Any other problems, USB port issues, disk read errors, are under the old warranty.

This means that the 3 red lights issue is probably the major reason anyone sends in a failing 360.

500,000 failed consoles doesnt warrant a 3 year warranty? Half a million failed consoles does NOT warrant a 3 year warranty?? :shock:

Magical_Zebra

What do you care, Magical Zebra? As you so proudly stated before, you've had your 360 since launch and it's working :shock:

Maybe they can beef up that coffin production too. Read those reports of them running out of boxes.

This is basically admitting guilt over shoddy hardware and fixing it by throwing money at the problem. Typical Microsoft. Everyone hates on Sony but here is MS just bullying around with their wallets.

TekkenMaster606

I'm forced to say lolwut? This is basically admitting there is shoddy hardware, offering a three year warranty for those who suffers from it, refunding those who have payed for repairs, and fixing the problem.

I don't know how on earth you can spin that into something bad. "bu bu the boxes"? :|

Or was there sarcasm?

[QUOTE="Bgrngod"]

I am so stunned right now. I recently went through the hell that is MS's support, and had to fork over the $140 to get my 360 replaced by a refurb. I have felt nothing but anger at my 360 ever since, and haven't even played any games on the new one (watched a few DVD's so far). Walking through the games section made me feel ill with anger anytime I passed the 360 games. I haven't bought any new 360 games in a long time.

This admission by MS is one huge apology to everyone that has suffered through the red lights of death. Yes they screwed up, but finally fessing up, and FIXING the problem is the right thing. We can argue about how long it took them to do so, and how they went about it all day long. That doesn't really matter to me. The fact that they ARE apologizing is what counts.

I am all smiles right now. I haven't felt this happy about anything related to 360 since I brought home Gears of War.

Thank you MS. Thank you for finally doing the right thing by your customers. You failed many of us for a LONG time, but this is sufficient to rectify that problem. Apology accepted.

Redfingers

Last time they said they'd be sending back refunds for repairs. You may be included in that, so pay attention in the coming weeks.

This can't be good for Microsoft, though. It's costing them $1 billion this year, and that's in addition to the other two years they extended the warranty.

Just saying, don't expect a price cut any time soon. They're losing every cent of profit they make on a 360 sale to hardware repair.

The article I read specifically mentioned that refunds would be occuring for anyone that had the 3 red lights issue. So yeah I ammost definitely expecting my money back. I will probably buy some games with it too.

And that $1 billion lost is just for the QUARTER, not the year. (so says the Gamespot article).

This is definitely GOOD for MS. Sure they are taking a huge quarterly loss, but this is such good PR that it will turn out good for them in the long run. They may not recoup all that $1 billion, but at least this puts them in good favor with their customers, myself included, and will result in continued support from them.

From my point of view, this is a complete reversal of all the crap they have put me through since my 360 died. I am really really happy about this. It's really nice, and shocking, to see a company make a decision like this. I am absolutely stunned... still.

[QUOTE="Magical_Zebra"][QUOTE="-Sir-Poof-"]

HOLY CRAP THATS GOOD NEWS!

At the same time does show that the 360 has some SERIOUS reliablity issues.

SillyManimal

I would say that it alludes to the fact that on the minnimum the failure rate is at least 5%... :shock:

They would not give 3yr warranties because of a 5% failure rate.

[QUOTE="SillyManimal"][QUOTE="Magical_Zebra"][QUOTE="-Sir-Poof-"]

HOLY CRAP THATS GOOD NEWS!

At the same time does show that the 360 has some SERIOUS reliablity issues.

Heil68

I would say that it alludes to the fact that on the minnimum the failure rate is at least 5%... :shock:

They would not give 3yr warranties because of a 5% failure rate.

No, 5% just seems insignificant to me.