GameStop Sells Played Games As New, (should be shut down)

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Furbyballistik

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#51 Furbyballistik
Member since 2005 • 2056 Posts
the games usually work, so thats not the problem..my problem with this whole new/used thing here is that since its labeled as a new game, even tho its used, you cant exchange it for another game of a similar price within 14 days or get store credit back within 7 days like you can w/ used games since its "supposed" to be a new game. new games are only allowed to be exhanged for the same game, or refunded if the game is un-opened. the games are opened when you get them, yet they hold the same policy..which is BS!! i also hate how they stick the price tag on the cardboard print under the plastic. it makes the games look ugly and trying to take them off only messes up the image on the cardboard print...
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nintendoman562

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#52 nintendoman562
Member since 2007 • 5593 Posts

I stopped buying games from there. There is this guy in my local mall who has a stand set up and all games are new and are at least $10 cheaper than the prices in every other store. I found MGS4 there for $40 CDN!

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angelkimne

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#53 angelkimne
Member since 2006 • 14037 Posts

game>>>>>>>>gamestopTwinbladez90210
Amazon>>>>>both

Seriously the internet is the place to go for buying games, you can save so much.

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Catpee

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#54 Catpee
Member since 2006 • 2552 Posts

I don't buy new games so it doesn't effect me. In my area there are so many gamers, any time a new game comes out, there is a used copy on the shelf within a couple days.

I rent games from Gamestop all the time because of their 7 day no questions asked return policy. The guys working at the store must hate my guts because I'll buy a game (RE5 was the latest one), beat it in a week, and return it. Sometimes the game just sucks and I return it the next day. The only game I have bought and kept since Xmas has been SF4. Everything else wasn't good or deep enough to bother keeping.

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navyguy21

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#55 navyguy21  Online
Member since 2003 • 17898 Posts

Yea, i experienced this first hand the other day when i went to buy Dark Sector, the used one is $8.99, and the new one is $9.99. They didnt have anymore used, so i asked for the new one, when he gave it to me, it was a re-packaged game. The thing is, when they sell you a USED game, you can return it within a certain amount of time and get a full refund if you dont like the game, however if it is a NEW game, you can only trade it in if it is opened, so by selling used games as new, they prevent refunds, its a double scam :P This is one of the reasons that they should restructure the used, and rented game business, and give the developers (not publishers) a cut of every game sold used or rented

/end rant:x

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ImSwordMan

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#56 ImSwordMan
Member since 2004 • 2273 Posts

I shop at Amazon a lot for games, the only reason why I sometimes go to Gamestop is because of the pre order bonuses

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CubanBlunt

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#57 CubanBlunt
Member since 2005 • 2025 Posts

I don't like the fact that they open most of there new games, to me thats a used game now.

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navyguy21

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#58 navyguy21  Online
Member since 2003 • 17898 Posts

I don't like the fact that they open most of there new games, to me thats a used game now.

CubanBlunt
I agree, but that way its already opened so you cant return it :P Its wrong, but you gotta give the executives some credit for finding loopholes :P They should be jailed because none of that money goes to the devs :(
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Hexagon_777

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#59 Hexagon_777
Member since 2007 • 20348 Posts

I don't like the fact that they open most of there new games, to me thats a used game now.

CubanBlunt

Exactly! Just order games new from Amazon or any other trustworthy website that sells games!

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The_Game21x

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#60 The_Game21x
Member since 2005 • 26440 Posts

It's why I no longer shop there. I hate having to explain to someone the difference between new and used.But they only get away with it if you let them.

heretrix
Mm hmm. When I was looking for Race Pro (and no other retailer within a reasonable driving distance had it) I was forced to buy my copy from GameStop. When I approached the register and asked them for a new copy, they asked me if I wanted one of the already opened display copies. I laughed and then told them I wanted a sealed copy. I would say I can't believe they offered me that, but as an employee, I was forced to offer customers those damn "new" display copies as well.
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Gxgear

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#61 Gxgear
Member since 2003 • 10425 Posts

That's why I never trade/buy used games at Gamestop (Ebgames in Vancouver here). Craigslist ftw!

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Hexagon_777

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#62 Hexagon_777
Member since 2007 • 20348 Posts

[QUOTE="heretrix"]

It's why I no longer shop there. I hate having to explain to someone the difference between new and used.But they only get away with it if you let them.

The_Game21x

Mm hmm. When I was looking for Race Pro (and no other retailer within a reasonable driving distance had it) I was forced to buy my copy from GameStop. When I approached the register and asked them for a new copy, they asked me if I wanted one of the already opened display copies. I laughed and then told them I wanted a sealed copy. I would say I can't believe they offered me that, but as an employee, I was forced to offer customers those damn "new" display copies as well.

Why not just order it? That way you save time and perhaps even a bit of money. You won't be forced to buy from GameStop either.

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Zeppy007

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#63 Zeppy007
Member since 2008 • 558 Posts

The EBGames around my area isn't bad, they're usually pretty knowledgable, and when I buy new games, they are sealed properly. I don't mind them really.

lundy86_4

same here but people like to complain. People always say that the employes always ask you about the edge card but ive only been asked when i trade in lots of games.

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The_Game21x

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#64 The_Game21x
Member since 2005 • 26440 Posts

[QUOTE="The_Game21x"][QUOTE="heretrix"]

It's why I no longer shop there. I hate having to explain to someone the difference between new and used.But they only get away with it if you let them.

Hexagon_777

Mm hmm. When I was looking for Race Pro (and no other retailer within a reasonable driving distance had it) I was forced to buy my copy from GameStop. When I approached the register and asked them for a new copy, they asked me if I wanted one of the already opened display copies. I laughed and then told them I wanted a sealed copy. I would say I can't believe they offered me that, but as an employee, I was forced to offer customers those damn "new" display copies as well.

Why not just order it? That way you save time and perhaps even a bit of money. You won't be forced to buy from GameStop either.

I was very impatient. :P

EDIT: Don't be fooled. I didn't walk out of there with an opened copy. Mine was sealed from the manufacturer when I bought it.

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Shinobishyguy

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#65 Shinobishyguy
Member since 2006 • 22928 Posts

this is why I usually shop at Gamecrazy

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rgsniper1

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#66 rgsniper1
Member since 2003 • 9398 Posts

It's a story I've shared several times here but here goes again. Several years back I bought Astro Boy for the GBA, when I took the box to the counter the store manager opened the case and got out the game from a cabinet and proceded to put it into the case. I stopped him and said I only want it if it's new and not been played, he at that point assured me it was brand new and never played. So anyway, I buy the game and take it home, pop it into my gba and fire it up. There's a save game on the cart with the initials MAB if I remember correctly (it's a complete save game as well..as in. solved 100%). So anyway, a couple days later I go back in the store and the manager is there again and ask if there's an employee with the initials MAB, he says "that's me, what can I do for you?". I ask him how hard he thought the end boss was in Astro Boy, he just kind of looked at me for a moment and then went into how much he liked the game. I then pointed out the converstion we had had only a few days before about if the game had been played or not, and the fact that I had specifally said I wouldn't buy it if it had been played.

He then went into a tailspin about how that's not "playing" the game as it's employees doing it. The game to him still had never been played and was completely new.

OK..right....

I didn't return the game as it was fine and I got it because I wanted it... but man, you have to admit that's some pretty screwed up thinking if he was being for real. I told him that I knew he wasn't being honest and that I had suspected before I ever even purchased the game that it had indeed been played as I had worked at a gamestore when I was younger and knew how it "really" worked. Anyway, I never shopped there again.

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lundy86_4

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#67 lundy86_4
Member since 2003 • 61982 Posts

[QUOTE="lundy86_4"]

The EBGames around my area isn't bad, they're usually pretty knowledgable, and when I buy new games, they are sealed properly. I don't mind them really.

Zeppy007

same here but people like to complain. People always say that the employes always ask you about the edge card but ive only been asked when i trade in lots of games.

Exactly. Sometimes they can be expensive, but in my area it's pretty much either Futureshop, Bestbuy or EBGames, and they all charge a lot.

I've only been asked about the Edge card twice in 4 years.

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TreyoftheDead

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#68 TreyoftheDead
Member since 2007 • 7982 Posts

What's this crap about making you buy and Edge Card if you didn't reserve or get on launch day? Listen, I have problems with Gamestop as well, but that's bull. Maybe a few stores do it, but I've never had that problem at any of the Gamestop's I visit. And yes, I shop there. Why? It's the only place besides Wal-Mart where I live...and Wal-Mart always takes forever to get in new releases.

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The_Game21x

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#69 The_Game21x
Member since 2005 • 26440 Posts

[QUOTE="lundy86_4"]

The EBGames around my area isn't bad, they're usually pretty knowledgable, and when I buy new games, they are sealed properly. I don't mind them really.

Zeppy007

same here but people like to complain. People always say that the employes always ask you about the edge card but ive only been asked when i trade in lots of games.

Assuming you don't already have an Edge card, if you aren't asked about the Edge card every time you shop there, the employees really aren't doing their jobs.
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lundy86_4

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#70 lundy86_4
Member since 2003 • 61982 Posts

[QUOTE="Zeppy007"]

[QUOTE="lundy86_4"]

The EBGames around my area isn't bad, they're usually pretty knowledgable, and when I buy new games, they are sealed properly. I don't mind them really.

The_Game21x

same here but people like to complain. People always say that the employes always ask you about the edge card but ive only been asked when i trade in lots of games.

Assuming you don't already have an Edge card, if you aren't asked about the Edge card every time you shop there, the employees really aren't doing their jobs.

Hey, if they don't want to do their jobs, it's less hassle for us. So who are we to complain :P

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Lionheart08

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#71 Lionheart08
Member since 2005 • 15814 Posts

Sucks for people then because I've yet to have any problems with Gamestop or their employees.

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dr-venkman

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#72 dr-venkman
Member since 2006 • 1561 Posts
I'm not sure how Gamestop works, but this isn't standard company practice for it's Canadian counterpart EBGames. I do not believe EB has this practice of lending new copies of games to employees and then later selling those games as new, unused copies. If they did do that, I wouldn't have to rent a game ever again. Trust me, my brother manages one here in BC (Thats short for British Columbia). It's actually the second busiest store in all of BC to be exact. I can assure you he's never ever passed off a used game as new and sold it like that. Or at least not to his knowledge. The other thing is this: EBgames makes the majority of their income from their used goods. With the economy as it is, the company spends so much buying the games from the distributors/developers and barely gets a percentage of the sale. New games are essentially a ploy to get the customer into the store in order to sell them the used goods. Thats why they push the used games as much as they do. Same with warranties etc. Not to mention the paper work. People don't seem to understand that there's always a paper trail. If a used game is traded in, there is a record. If a "new" game is sold when there was no "new" game to sell, that will show up in the history. Whoever looks over the paper work will view this as a flaw, and will/should investigate the problem. It could be a simple mistake, or it could be intentional. So if this is going on, most likely it's not a company standard. For example, it could be a situation like this; The employee sells a used game as "new". But they scan the game as a used game. Therefor the computer says it's used, and the customer owes 40 dollars for example. Now the employee says the customer owes 60 dollars. The customer pays the 60 believing it' a new game. The employee keeps that extra 20, while putting the rest of the money in the till. Stuff like this has happened, and every time the person is caught and fired. Like I said, my Brother has had to fire people for this exact reason.
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choffy

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#74 choffy
Member since 2005 • 1881 Posts

For the trade in credit, it's the customer's final say whether to trade the games in or not. It's not like we can't cancel the transaction or take the game off the list.

For the hassle, some people just want to take the quick way out and get something towards a new game.

As for renting the games, I do it all the time at my GameStop, and yes, my manager just throws them into the new case again. Didn't think anything of it until now. Am I still going to do it? Yes, of course I am until they allow me to stop; why not do something that I've been allowed to do for 8 months? If we're forced to stop, I'll stop. Besides, I take emaculate (sp?) care of my games. The disc is either in the case or in the disc drive, and the case is either on top of my TV stand or in my game-rack-stand thingy.

And for those complaining that you recieved an open copy, chances are it was the display copy. If there were finger-prints on the disc, then it's your own damn fault. How about asking to see the disc before you purchase it? You can tell if it's been used or not by looking at it (hint: there's a fine, almost watery looking layer on the back of discs that have not been used). If the employee refuses to show a game's condition to you, you have every right to cancel the purchase and file a complaint.

The only one who doesn't allow you to have a good experience at GameStop is you. Be smart. Ask questions, be patient (yes, we are hassled about Edge Cards, GPG's and Reservations), and know that you as the customer have every right to know about your purchase before you go through with it.

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Shinobi120

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#75 Shinobi120
Member since 2004 • 5728 Posts

That's why I never go there anymore. I always thought Gamestop was really shoddy.

ExplosiveChorro

Agreed. As for my take on Gamestop, I won't go into it, but this person sums it all up in five parts (final part coming soon):

Part 1.
Part 2.
Part 3.
Part 4.
Part 5.

I for one, happen to agree with all of his accounts. If I wanted to shop/reserve games, I would go for either Amazon, Wal-Mart, or Best Buy.

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hakanakumono

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#76 hakanakumono
Member since 2008 • 27455 Posts

I do hope they get in trouble for this.

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Hexagon_777

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#77 Hexagon_777
Member since 2007 • 20348 Posts

[QUOTE="Twinbladez90210"]game>>>>>>>>gamestopangelkimne

Amazon>>>>>both

Seriously the internet is the place to go for buying games, you can save so much.

Very true, as proven by this:

Bioshock (PS3) at Game.co.uk

£24.99 - New

£22.99 - Preowned

Bioshock (PS3) at Amazon.co.uk

£19.49 - New

Bioshock (PS3) at Play.com

£17.99 - New

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Sonic_on_crack

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#78 Sonic_on_crack
Member since 2007 • 2428 Posts
thats why I 1. dont trade in games 2.dont buy used games from stores (ebay and craiglist only) Also that check out policy exist my friend works at GS and takes games home atleast twice a week
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wooooode

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#79 wooooode
Member since 2002 • 16666 Posts
Well my local Game Crazy sells sealed copies of games, but I know GS sells open and I wont buy from them. Really just buy a game play it for a week or two and return it. It would be in the same condition you bought it in so they cant deny you.
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Ajam666

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#80 Ajam666
Member since 2007 • 194 Posts

As a gamstop employee i can say that i never check out new games its use or no dice for me

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_Brennan_

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#81 _Brennan_
Member since 2008 • 3241 Posts
Not surprised. This sounds like something gamestop would do...
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UnrighteousFury

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#82 UnrighteousFury
Member since 2008 • 2764 Posts

Lol.

As if people need another reason not to shop at Gamestop.

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Hexagon_777

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#83 Hexagon_777
Member since 2007 • 20348 Posts

[QUOTE="ExplosiveChorro"]

That's why I never go there anymore. I always thought Gamestop was really shoddy.

garland51

Agreed. As for my take on Gamestop, I won't go into it, but this person sums it all up in five parts (final part coming soon):

Part 1.
Part 2.
Part 3.
Part 4.
Part 5.

I for one, happen to agree with all of his accounts. If I wanted to shop/reserve games, I would go for either Amazon, Wal-Mart, or Best Buy.

Seems like I was wise never to buy used or "new" games from places such as GameStop. :lol:

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rolo107

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#84 rolo107
Member since 2007 • 5469 Posts

[QUOTE="kidonre"]My freind was to stupid to realize gthat the used game he bought... could be bought at target across the street brand new for just $5 more The used game he bought from GS had: no instruction, no case, lots of scratches, and cum stains on the back.DarkGamer007

That is your friend's problem. Anyone whoreceiveda case/game in such condition would look for a different one or buy a new copy. Also just ask for a sealed copy of the game at the counter.

It is his problem, but the thing that caused this problem, in this case GameStop, deserves blame for the situation. I don't know why you are blindly defending them.
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littlestreakier

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#85 littlestreakier
Member since 2004 • 2950 Posts

It's why I no longer shop there. I hate having to explain to someone the difference between new and used.But they only get away with it if you let them.

heretrix

he speaks the truth. i always ask for an "acutal" new copy if they hand me an already opened one.

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SpinoRaptor24

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#86 SpinoRaptor24
Member since 2008 • 10316 Posts

Don't shop at Gamestop. They rip you off.

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nintendog66

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#87 nintendog66
Member since 2006 • 2300 Posts
Yeah I've known for quite some time, as most "New" games I've bought there are oepn for some reason and they refuse to explain why. When I buya "new" game I expect it to be closed and in it's plastic wrap, not open and with a huge sticker in front saying new when it clearly isn't. They should be shut down, period.
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Silverbond

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#88 Silverbond
Member since 2008 • 16130 Posts

What in the hell does this have to do with SW?

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kingdre

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#89 kingdre
Member since 2005 • 9456 Posts

Good thing we don't have Gamestop around here.

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njean777

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#90 njean777
Member since 2007 • 3807 Posts

usually when i buy a game there is is sealed i will not accept an open game as new.

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Bigboi500

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#91 Bigboi500
Member since 2007 • 35550 Posts

Yeah I don't shop at Gamestop anymore, once I called a specific shop one day asking if a certain game was in stock and the clerk said it was, I drove across state lines and when I got there they said it was not in stock and had not been in stock for a long time.

They are also box cutter crazy as two games I got there had a big ole slash down the box, the final straw was the freaking collectors edition FFXII with a slash down the back and they wouldn't let me return it. I despise Gamestop.

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TheBigBadGRIM

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#92 TheBigBadGRIM
Member since 2005 • 1159 Posts
Either buy at Amazon or Half.com(eBay store). Bioshock PC $8.50Assassin's Creed 360 $12.50 Isn't that amazing?!! OMG
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Dilrod

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#93 Dilrod
Member since 2003 • 4264 Posts

I just bought Valkria Chronicles for the ps3 last night as "new" (29.99 btw today is last day) but it was a "gutted" copy. I wasnt happy about that but it was the last one they had left and it was too good of a deal to pass up. I usually only get games from Gamespot the day they come out or maybe reserved so I know I get an unopened new game.

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SOedipus

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#94 SOedipus
Member since 2006 • 15057 Posts

Can't you tell if a game is brand new or not? It's not like they can repackage it with the plastic and everything, and if it works and there's a still a manual then I don't really care.

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Zero5000X

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#95 Zero5000X
Member since 2004 • 8314 Posts
That's why I buy my games new off of eBay.
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LOXO7

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#96 LOXO7
Member since 2008 • 5595 Posts
There is a reserve fee. Why do people think they are getting a deal at that place? I won't buy anything used if it's more than half the price.
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kurohubby

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#97 kurohubby
Member since 2005 • 200 Posts

yea i'm going to go next week and if they aren't closed down in that amount of time I'm going to remind them of there incompetence and con my way in to a discount on a "new" game

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HuusAsking

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#98 HuusAsking
Member since 2006 • 15270 Posts
There is a reserve fee. Why do people think they are getting a deal at that place? I won't buy anything used if it's more than half the price.LOXO7
No there isn't. Just a minimum deposit. The money you put in goes against the price of the game.
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HuusAsking

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#99 HuusAsking
Member since 2006 • 15270 Posts

Can't you tell if a game is brand new or not? It's not like they can repackage it with the plastic and everything, and if it works and there's a still a manual then I don't really care.

SOedipus
The worry is of hidden flaws in the disc caused by its recent use that render it unusable. And DS game cards carry their saves with them, so played games aren't pristine and may even create a spoil effect.
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#100 lancer_87
Member since 2009 • 440 Posts

I saw a video on youtube explaining how do they market used games as new ones.But i dont get it,if you guys have found any content of the game missing,for less hastle why cant you just go back to the gamestop and tell them to give you a new one or else you`ill sue them ??