Microsoft has lemmings by their sacks, 3 year warrenty was a marketing move...

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enygma500

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#1 enygma500
Member since 2005 • 3004 Posts

Why oh why hasn't M$ fixed the RRoD? Surely they have the resources, talent and money to fix any issues. So why is it still a long standing issue?

It's quite simple once I started thinking about it. The big 3 are all saying this isn't going to be an average generation of consoles. It will run longer then the average 5 year span. Up to 10 years, which I personally welcome with open arms. Imagine the difference we'll get next generation with a 10 year split between consoles!?

Why does this make the 3 year warranty and lack or RRoD repair a VERY smart marketing move? In 3 years most of these 360 owners will have built a large game library as well as much $ in DLC. So It's only natural that any of these people will just simply buy another 360 once the warranty runs out.It makes no sense to sell off your library for 1/10 what you payed. It costs less money for the average consumer to simply buy another 360 then to sell everything and switch to PS3 and start all over.

For M$ this would potentially, albeit artificially, inflate their worldwide sales. IMO, this makes The NDP sales numbers skewed in M$ favor as many peoples 3 year warranty has already run out.

Although this is all short term for M$. This could kill them next generation. News of RRoD is too widespread to avoid any sort of cover up now.

EDIT:In keeping with the announced 30%ish failure rate of the 360. This would mean that anywhere from 5-10 million(we can't say that 100% of the people plagued by RRoD would buy another console) 360 sales would be to previous owners simply re-buying the console.

EDIT #2:This post is NOT impying that MS intentionally put the RRoD in there. But claiming that MS had no prior knowledge to the problem would be ridiculous. Surely they knew and surely they COULD fix it if they wanted too. If you think otherwise, this is what makes you a lemming.

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enygma500

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#3 enygma500
Member since 2005 • 3004 Posts

It's not so much anti M$ as it is my thinking to why the RRoD is still appaerent even in the newest 360 SKU's. I tried to keep it unbiased. I didn't bring any games or any other such things into the arguement.

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mattbbpl

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#4 mattbbpl
Member since 2006 • 23365 Posts
Anyone who thinks that the RROD was done on purpose hasn't thought it through...
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enygma500

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#5 enygma500
Member since 2005 • 3004 Posts

Anyone who thinks that the RROD was done on purpose hasn't thought it through...mattbbpl
When did I say M$ created the RRoD?

Anybody who thinks M$ didn't know about the issue and can't fix it is the one who hasn't thought it through.

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360hammer

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#6 360hammer
Member since 2009 • 2596 Posts

Completely agree with TC. I have a launch core which I replaced the factory fans and its still running to this day never RROD and stopped freezing. I am very skeptical of the RROD issue and don't think it's as complicated to fix as its made out to be and I certainly don't think a gob of thermal paste is the answer. My brother delivers for UPS and the number of boxes he's delivered is insane. I'm just glad thats not a concern for me as I stopped adding to my library when I bought my PS3.

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gamer-adam1

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#7 gamer-adam1
Member since 2008 • 4188 Posts

not everyone who buys a xbox 360 is a lemming

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nosedive7

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#8 nosedive7
Member since 2005 • 444 Posts

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

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mattbbpl

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#9 mattbbpl
Member since 2006 • 23365 Posts

[QUOTE="mattbbpl"]Anyone who thinks that the RROD was done on purpose hasn't thought it through...enygma500

When did I say M$ created the RRoD?

Anybody who thinks M$ didn't know about the issue and can't fix it is the one who hasn't thought it through.

I'm sure they knew about the issue and released anyway as a calculated move to get out first. Unfortunate, but likely true. It ended up costing them billions of dollars.
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micky4889

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#10 micky4889
Member since 2006 • 2668 Posts

Ya this is actually kind of true, a friend of mine who had a 360 from launch had his RROD outside of warranty and his options were to pay €129 to get it fixed ( after it's been fixed he would ONLY be covered under a 3 month warranty) or buy a new arcade for €179 and use his old HDD and it would also be covered under 3 year warranty.

I think it's pretty clear what option he went with....

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360hammer

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#11 360hammer
Member since 2009 • 2596 Posts

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

nosedive7

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

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-Pred-Alien-

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#12 -Pred-Alien-
Member since 2009 • 1733 Posts
Losing $1 billion mustve been a lot of fun for MS then:roll:
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enygma500

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#13 enygma500
Member since 2005 • 3004 Posts

not everyone who buys a xbox 360 is a lemming

gamer-adam1

Okay so the Topic title isn't exactly the best thing I could have thought of. But I think the topic itself actually holds a lot of merit. As a couple posters have already mentioned a couple stories proving this true.

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cainetao11

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#15 cainetao11
Member since 2006 • 38078 Posts
[QUOTE="360hammer"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

This is why I bought the service contract for my 360 when I got it. $40 bucks for 2 years after warranty and it's fixed no questions asked. I hear people say, "I shouldn't have to do this". Well when I buy a new car, I shouldn't have to see a mechanic for a long while, but I still got the service contract from Chrysler. Things break, it feels unfair. Life is not fair, cover your butt.
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SpinoRaptor24

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#16 SpinoRaptor24
Member since 2008 • 10316 Posts
How could it be a marketing move when they lost like $1 billion on RROD?
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enygma500

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#17 enygma500
Member since 2005 • 3004 Posts

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

nosedive7

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

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enygma500

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#18 enygma500
Member since 2005 • 3004 Posts

How could it be a marketing move when they lost like $1 billion on RROD?SpinoRaptor24
They've lost that much to the 360. But they've more then made it up through peripheral sales and game contracts and live fees etc.

Sony's probably lost nearly that simply by selling the PS3 for less money then they can make the thing for. Consoles almost always cost the companies money.

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Kimbo_Slyce

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#19 Kimbo_Slyce
Member since 2009 • 913 Posts

How could it be a marketing move when they lost like $1 billion on RROD?SpinoRaptor24
Try telling THAT to the OP! Oh and also tell him to stop saying M$ because its getting annoying now...

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whatisazerg

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#20 whatisazerg
Member since 2009 • 2371 Posts

You're right about pretty much everything you said TC.... except for the sales numbers being "artificial"..... if the sale is made, it's not artificial, the system was sold and they made their money..... nothing artificial about that. Unless they claim that 30,000,000 consoles soldis = to 30,000,000 Xbox's in 30,000,000 people's homes.... then they'd have skewed numbers

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enygma500

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#21 enygma500
Member since 2005 • 3004 Posts

You're right about pretty much everything you said TC.... except for the sales numbers being "artificial"..... if the sale is made, it's not artificial, the system was sold and they made their money..... nothing artificial about that. Unless they claim that 30,000,000 consoles soldis = to 30,000,000 Xbox's in 30,000,000 people's homes.... then they'd have skewed numbers

whatisazerg

Exactly what I meant to say. thank you.

Even though the 360 is beating the PS3 in sales. It's fully possable that the PS3 has a higher market share or penetration rate. As its less likely that people will have bought 2 PS3's.

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Giant_Panda

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#22 Giant_Panda
Member since 2007 • 982 Posts

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

enygma500

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

If the numbers are so inflatedby people re-buying 360s due to RROD, then we wouldn't see such a huge gap between software sales of the 360 and PS3 most likely.

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WilliamRLBaker

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#23 WilliamRLBaker
Member since 2006 • 28915 Posts

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

360hammer



Picture of my registration page for my elite that was fixed in 1 week 2 days after dieing from e74.

so....the date it was fixed and sent to me, they autoregistered that warrenty to my systems serial number under my account...thats a full year warrenty with the 3 year from e74 and rrod.

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enygma500

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#24 enygma500
Member since 2005 • 3004 Posts

[QUOTE="SpinoRaptor24"]How could it be a marketing move when they lost like $1 billion on RROD?Kimbo_Slyce

Try telling THAT to the OP! Oh and also tell him to stop saying M$ because its getting annoying now...

Would it make you feel better if I said $ony as well?

As I already said almost ALL companies take a HUGE loss on the consoles themselves and rely on game royalties and peripheral sales to make up the difference.

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Kimbo_Slyce

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#25 Kimbo_Slyce
Member since 2009 • 913 Posts

[QUOTE="enygma500"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

Giant_Panda

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

If the numbers are so inflated by people re-buying 360s due to RROD, then we wouldn't see such a huge gap between software sales of the 360 and PS3 most likely.

True dat bradda

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skektek

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#26 skektek
Member since 2004 • 6530 Posts

There's no conspiracy. With the problem persisting across every design revision I would say it is actually a fundamental flaw in the hardware design.

"Microsoft's problems with the Red Ring of Death are well documented. the company went public with its woes in 2008, saying that it was setting aside $1 billion to deal with the situation. While the company's efforts are sincere, and $1 billion is a heavy hit to take, we're hearing that the problem has exceeded the $1 billion mark and is showing no signs of slowing"

-Game Informer

The last fiscal quarter was in the red again.

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whatisazerg

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#27 whatisazerg
Member since 2009 • 2371 Posts

How could it be a marketing move when they lost like $1 billion on RROD?SpinoRaptor24

A poorly executed marketing move???

No but really... I think the TC isn't suggesting that MS caused the RROD on purpose.... but it has become somewhat of a silver lining on their otherwise stormy cloud.

I know I've felt like MS had me by the ***** a couple times.... when my 360's DVD ROM keeps dying on me..... but I have too big a library now to just jump ship. Plus I truly enjoy the library on the 360 10times more than whats available for the PS3. So if my 360 dies again.... I'll be buying another one... simple as that.

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WilliamRLBaker

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#28 WilliamRLBaker
Member since 2006 • 28915 Posts

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

enygma500

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*
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enygma500

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#29 enygma500
Member since 2005 • 3004 Posts

[QUOTE="enygma500"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

Giant_Panda

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

If the numbers are so inflatedby people re-buying 360s due to RROD, then we wouldn't see such a huge gap between software sales of the 360 and PS3 most likely.

PS3 for most people was their first blu-ray player and nothing more. considering it was less then half the price and performed 3 times better then stand alones. I'm fairly certain that the PS3's attach rates have been steadily increasing as sales go higher. I could be mistaken by this though.

Whereas the 360 is pretty mch stricktly a gaming console as well as USUALLY having the better version of multiplats. IMO it makes sense the 360 would be seeing a higher attach rate.

Also, factor in cost. After buying a PS3 you're too damn poor to afford anything to go with it, lol.

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enygma500

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#30 enygma500
Member since 2005 • 3004 Posts

[QUOTE="enygma500"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

WilliamRLBaker

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*

Wow a lemming claiming my post to be stated as fact when I said that it is in fact NOT facts but mearly observations. And yes, I know you're one of the leading lemmings on these boards.

You provided no proof to MS extndting the warranty, why should I provide proof otherwise?

3 year warranty covers RRoD and E74. THAT'S IT. And the ONLY reason it cover E74 is because people "mysteriously" started getting a ton of E74 after NXE and RRoD started to go away. coincidence? I think not...

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trakem

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#31 trakem
Member since 2002 • 3859 Posts

[QUOTE="micky4889"]

Ya this is actually kind of true, a friend of mine who had a 360 from launch had his RROD outside of warranty and his options were to pay €129 to get it fixed ( after it's been fixed he would ONLY be covered under a 3 month warranty) or buy a new arcade for €179 and use his old HDD and it would also be covered under 3 year warranty.

I think it's pretty clear what option he went with....

NinjaOmega

Nice little made up story you go there.

Why do you automaticly assume that any case of Xbox 360 failure you hear about must be made up? There are a lot of Xbox 360s that fail due to RROD even now.

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shawn7324

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#32 shawn7324
Member since 2006 • 8690 Posts

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

360hammer

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?
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WilliamRLBaker

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#33 WilliamRLBaker
Member since 2006 • 28915 Posts

[QUOTE="WilliamRLBaker"][QUOTE="enygma500"]

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

enygma500

1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*

Wow a lemming claiming my post to be stated as fact when I said that it is in fact NOT facts but mearly observations. And yes, I know you're one of the leading lemmings on these boards.

You provided no proof to MS extndting the warranty, why should I provide proof otherwise?

3 year warranty covers RRoD and E74. THAT'S IT. And the ONLY reason it cover E74 is because people "mysteriously" started getting a ton of E74 after NXE and RRoD started to go away. coincidence? I think not...

WOW because guess what you are trying to state it all as fact, you've given no proof at any point, and your using the classic defense.
But but but you didn't give proof.
I don't have to give proof do i?
Im not the one making outragous claims like they are facts, you are.
Oh and I didn't give proof.

*points up* e74 elite repaired in 1 week 2 days, repaired system has a 1 year warrenty on it...A 3 year warrenty item like e74 is given a 1 year warrenty after repair, Yet rrod is not?

no matter how much you say hey im not stating fact, maybe you should look at how you truely are stating them as facts, specially when you give no proof your self on any argument you've made.

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enygma500

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#34 enygma500
Member since 2005 • 3004 Posts

[QUOTE="360hammer"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

shawn7324

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?

hmmm, I seem to be wrong about my claims concerning their extending of warrenties. Oh well. If you don't mind. How long was the extention? a few months? a year? There's still been many stories of people claiming they have to buy a new 360 as their warrenties have run out and MS wont cover their most recent RRoD.

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enygma500

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#35 enygma500
Member since 2005 • 3004 Posts

[QUOTE="enygma500"]

[QUOTE="WilliamRLBaker"] 1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*WilliamRLBaker

Wow a lemming claiming my post to be stated as fact when I said that it is in fact NOT facts but mearly observations. And yes, I know you're one of the leading lemmings on these boards.

You provided no proof to MS extndting the warranty, why should I provide proof otherwise?

3 year warranty covers RRoD and E74. THAT'S IT. And the ONLY reason it cover E74 is because people "mysteriously" started getting a ton of E74 after NXE and RRoD started to go away. coincidence? I think not...

WOW because guess what you are trying to state it all as fact, you've given no proof at any point, and your using the classic defense.
But but but you didn't give proof.
I don't have to give proof do i?
Im not the one making outragous claims like they are facts, you are.
Oh and I didn't give proof.

*points up* e74 elite repaired in 1 week 2 days, repaired system has a 1 year warrenty on it...A 3 year warrenty item like e74 is given a 1 year warrenty after repair, Yet rrod is not?

no matter how much you say hey im not stating fact, maybe you should look at how you truely are stating them as facts, specially when you give no proof your self on any argument you've made.

So it's not an extended warranty, as I said. They simply warranty their work for a year but the console still falls under the original 3 year warrenty. Which means that if you send it in and you pay, they will warrenty their work for a full year. But they don't extend the original warrenty on the console.

All companies do this...

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shawn7324

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#36 shawn7324
Member since 2006 • 8690 Posts

[QUOTE="shawn7324"][QUOTE="360hammer"] WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

enygma500

Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?

hmmm, I seem to be wrong about my claims concerning their extending of warrenties. Oh well. If you don't mind. How long was the extention? a few months? a year? There's still been many stories of people claiming they have to buy a new 360 as their warrenties have run out and MS wont cover their most recent RRoD.

The first 3 times my console was sent for repairs, as stated by support, I had to write a freaking letter with dates console was sent & received back. I forget where I had to send letter, but you I had to send a letter, no phone no email which I thought was pretty stupid. Anyways each time I received back a new warranty paper with a different ending date to account for time as stated in my letter. The last 2 times I sent it in it was done automatically.
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micky4889

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#37 micky4889
Member since 2006 • 2668 Posts

[QUOTE="micky4889"]

Ya this is actually kind of true, a friend of mine who had a 360 from launch had his RROD outside of warranty and his options were to pay €129 to get it fixed ( after it's been fixed he would ONLY be covered under a 3 month warranty) or buy a new arcade for €179 and use his old HDD and it would also be covered under 3 year warranty.

I think it's pretty clear what option he went with....

NinjaOmega

Nice little made up story you go there.

poor trolling attempt ?
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enygma500

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#38 enygma500
Member since 2005 • 3004 Posts

[QUOTE="enygma500"]

[QUOTE="shawn7324"] Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?shawn7324

hmmm, I seem to be wrong about my claims concerning their extending of warrenties. Oh well. If you don't mind. How long was the extention? a few months? a year? There's still been many stories of people claiming they have to buy a new 360 as their warrenties have run out and MS wont cover their most recent RRoD.

The first 3 times my console was sent for repairs, as stated by support, I had to write a freaking letter with dates console was sent & received back. I forget where I had to send letter, but you I had to send a letter, no phone no email which I thought was pretty stupid. Anyways each time I received back a new warranty paper with a different ending date to account for time as stated in my letter. The last 2 times I sent it in it was done automatically.

Yes, this would be a warrenty for the work they did on the console while it was in their hands. This is NOT an extention on the 1/3 year warrenty orignally on the console. If you sent a 1 year old console in for warrenty work on RRoD and got it back and the disc drive failed a week later. You would be SOL.

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shawn7324

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#39 shawn7324
Member since 2006 • 8690 Posts

[QUOTE="shawn7324"][QUOTE="enygma500"]hmmm, I seem to be wrong about my claims concerning their extending of warrenties. Oh well. If you don't mind. How long was the extention? a few months? a year? There's still been many stories of people claiming they have to buy a new 360 as their warrenties have run out and MS wont cover their most recent RRoD.

enygma500

The first 3 times my console was sent for repairs, as stated by support, I had to write a freaking letter with dates console was sent & received back. I forget where I had to send letter, but you I had to send a letter, no phone no email which I thought was pretty stupid. Anyways each time I received back a new warranty paper with a different ending date to account for time as stated in my letter. The last 2 times I sent it in it was done automatically.

Yes, this would be a warrenty for the work they did on the console while it was in their hands. This is NOT an extention on the 1/3 year warrenty orignally on the console. If you sent a 1 year old console in for warrenty work on RRoD and got it back and the disc drive failed a week later. You would be SOL.

Maybe so I wouldn't know about that, sorry I misunderstood what you were saying.
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micky4889

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#40 micky4889
Member since 2006 • 2668 Posts
[QUOTE="enygma500"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

WilliamRLBaker

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*

I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...
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enygma500

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#41 enygma500
Member since 2005 • 3004 Posts

[QUOTE="enygma500"]

[QUOTE="shawn7324"] The first 3 times my console was sent for repairs, as stated by support, I had to write a freaking letter with dates console was sent & received back. I forget where I had to send letter, but you I had to send a letter, no phone no email which I thought was pretty stupid. Anyways each time I received back a new warranty paper with a different ending date to account for time as stated in my letter. The last 2 times I sent it in it was done automatically.shawn7324

Yes, this would be a warrenty for the work they did on the console while it was in their hands. This is NOT an extention on the 1/3 year warrenty orignally on the console. If you sent a 1 year old console in for warrenty work on RRoD and got it back and the disc drive failed a week later. You would be SOL.

Maybe so I wouldn't know about that, sorry I misunderstood what you were saying.

It's fine. It seems william isn't coming back for more punishment. I love owning the hardcore groups in these boards.

I have no troubles admitting when I'm wrong. I've just never seen a company extend their original warranty plan if something breaks. They've only ever warrantied that work when I've had things break. Even with a full exchange you don't get a new warrenty. This is why I was a little confused.

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charomid

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#42 charomid
Member since 2005 • 901 Posts

[QUOTE="WilliamRLBaker"][QUOTE="enygma500"]

1st. Microsoft does NOT extend your warranty if you send it in for RRoD repairs

2nd. Anybody I've heard of with 1 RRoD ends up with 7 or 8. The refurb RRoDs easier then it did originally.

3rd. The 3 year warrenty ONLY covers the RRoD. Any other issues with the console fall under the 1 year warranty and wil NOT be fixed.

Inflated sales number give the skewed view of a larger market share. Makes the console look better then it actually is. If they've sold 30 million consoles but 15 million of those are people buying the console a second time. their market share is only half what they report. But these number still make the 360 look better then the PS3. This was a strikly anectdotal arguement here. AS in, NOT fact.

micky4889

1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*

I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...

are you sure they dont extend the console warranty each time you send it in and give you a fresh 3 years? im not trying to be stupid, i actually really wanna know because my 3 years is almost up. please can someone answer with 100% proof?

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enygma500

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#43 enygma500
Member since 2005 • 3004 Posts

[QUOTE="micky4889"][QUOTE="WilliamRLBaker"] 1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*charomid

I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...

are you sure they dont extend the console warranty each time you send it in and give you a fresh 3 years? im not trying to be stupid, i actually really wanna know because my 3 years is almost up. please can someone answer with 100% proof?

They don't give you a fresh 3 years. A few people explained it in a couple posts in the 360 forums. a google search brought me there. But trying to find info on MS extending warrenties comes up with too many hits to find a completely legit source.

However in keep with any other company, your original warrenty will NOT be extended. However if you send the console in, the work they did will be covered for 90 days.

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360hammer

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#44 360hammer
Member since 2009 • 2596 Posts

[QUOTE="360hammer"]

[QUOTE="nosedive7"]

MS doesn't care about inflated sales numbers so they can brag on internet message boards:lol: All of the supposed people that will have to buy a new box as you say would still be generating the same amount of royalties from game sales which is where MS and Sony make most of their money(see activision/sony for example). Btw when you send your 360 in for repairs you get another warranty as well, and they also fix them so they run cooler and have much less of a chance of RRODing. It also cost MS roughly a billion dollars for a solution to this problem, so if you think they wasted a billion dollars to make a couple hundred million please don't ever go into business for yourself we don't want to have to bail you out when you fail on an epic scale.

shawn7324

WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?

YES, I'm serious. Look this is the internet I realize that and I also realize people love bashing consoles. Weather anyone believes me is irrelevant to me. I never owned a Sony console until the PS3. I bought 2 original XBOX's 1 went to Smartxx the other for online and loved it. Bought a core 360 at launch then wanted HDMI and decided to get an elite. I am very serious about Microsoft flat out denying to do anything warranty wise even though this was my second purchace this gen. I didn't even comment on the fact the refurb they sent me had brown fans, yes brown fans. This thing had been in a smoke house, I called before even hooking the thing up and after going up the phone ladder I was told my console was still in repair status and would have to call back in oredr to send it back in. My expierence goes on but my point is I was a huge Microsoft console supporter and this expierence has drivin me away for good.

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micky4889

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#45 micky4889
Member since 2006 • 2668 Posts

[QUOTE="micky4889"][QUOTE="WilliamRLBaker"] 1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*charomid

I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...

are you sure they dont extend the console warranty each time you send it in and give you a fresh 3 years? im not trying to be stupid, i actually really wanna know because my 3 years is almost up. please can someone answer with 100% proof?

Ya afraid so
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360hammer

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#46 360hammer
Member since 2009 • 2596 Posts

[QUOTE="micky4889"][QUOTE="WilliamRLBaker"] 1.Microsoft does extend the warrenty if its sent in for RROD I want a link with PROOF they don't do this. 2.How can a RROD refurb be easier to RROD then the original if they replace the entire main board? which is what they do... 3.3 year warrenty covers the most known problems with the system, RROD, and e74. the 1 year warrenty covers every thing else. the rest of your post? *laughs hard*charomid

I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...

are you sure they dont extend the console warranty each time you send it in and give you a fresh 3 years? im not trying to be stupid, i actually really wanna know because my 3 years is almost up. please can someone answer with 100% proof?

PROOF

http://support.xbox.com/support/en/us/nxe/hardware/warranty/postservicewarranty/Post-ServiceWarranty.aspx

90 days for exact repair

If out of Warranty you pay repair fee and get 12 month warranty (basically like previously posted, about the price of an Arcade with a 12 month Warranty brand new)

Notice the part "you will receive either the balance of your original warranty (if it has not yet expired for all conditions)" meaning if you have 6 months RROD warranty left and get RROD then RROD 7 months later you'll be paying a repair fee for RROD. That 3 years is from date of original purchase.

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enygma500

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#47 enygma500
Member since 2005 • 3004 Posts

[QUOTE="shawn7324"][QUOTE="360hammer"] WHOA HOLD UP! Definately not the case. My elite died 5 months after purchase and was told the refurb would fall under the original 12 month Warranty which covers more than RROD, You may get an extention on RROD but I will guarentee you if the DVD drive fails your not going to be under warranty for that. You see I was offered a free game and my repair took 6 weeks which took 6 weeks off my warranty and I was not happy. They flat out refused to offer me any warranty on the refurb. So you see they can offer me a game but they won't stand behind the repair. This is when I went to PS3. Nothing you can say to make me believe this warranty thing nor make me believe Microsoft is not practicly doubling their money off hardware sales. The only difference between the elite and arcade is the color and hard drive, that and what $200.

360hammer

Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?

YES, I'm serious. Look this is the internet I realize that and I also realize people love bashing consoles. Weather anyone believes me is irrelevant to me. I never owned a Sony console until the PS3. I bought 2 original XBOX's 1 went to Smartxx the other for online and loved it. Bought a core 360 at launch then wanted HDMI and decided to get an elite. I am very serious about Microsoft flat out denying to do anything warranty wise even though this was my second purchace this gen. I didn't even comment on the fact the refurb they sent me had brown fans, yes brown fans. This thing had been in a smoke house, I called before even hooking the thing up and after going up the phone ladder I was told my console was still in repair status and would have to call back in oredr to send it back in. My expierence goes on but my point is I was a huge Microsoft console supporter and this expierence has drivin me away for good.

Since the console was stil under it's original warranty they had no reason to waste the paper work to cover their work. It was still under warraty anyways. If you went past your 1 year and had a drive failure they woudl guarantee their work for 90 days as someone else has stated. It would certainly be nice for this topic to get back on topic rather then being yet another RRoD discussion.

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enygma500

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#48 enygma500
Member since 2005 • 3004 Posts

[QUOTE="charomid"]

[QUOTE="micky4889"] I'm sorry but they don't extend your warranty each time you have RROD, it's 3 years from when you bought the 360 first and that's it , if your console breaks after that you pay and the repaired 360 is only covered for 90 days...360hammer

are you sure they dont extend the console warranty each time you send it in and give you a fresh 3 years? im not trying to be stupid, i actually really wanna know because my 3 years is almost up. please can someone answer with 100% proof?

PROOF

http://support.xbox.com/support/en/us/nxe/hardware/warranty/postservicewarranty/Post-ServiceWarranty.aspx

90 days for exact repair

If out of Warranty you pay repair fee and get 12 month warranty (basically like previously posted, about the price of an Arcade with a 12 month Warranty brand new)

Notice the part "you will receive either the balance of your original warranty (if it has not yet expired for all conditions)" meaning if you have 6 months RROD warranty left and get RROD then RROD 7 months later you'll be paying a repair fee for RROD.

Why thank you good sir. Never hit me to simply to go the main xbox page and search out their warrenty details there rather then google. lol. I'm on like page 15 trying to find a source that isn't just blabbering about MS making it a 3 year warrenty rather then 1 on the RRoD.

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360hammer

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#49 360hammer
Member since 2009 • 2596 Posts

[QUOTE="360hammer"]

[QUOTE="shawn7324"] Each time my console was sent for repairs the amount of time that they had it was put pack into my warranty, are you seriously saying they did not do this for your console?enygma500

YES, I'm serious. Look this is the internet I realize that and I also realize people love bashing consoles. Weather anyone believes me is irrelevant to me. I never owned a Sony console until the PS3. I bought 2 original XBOX's 1 went to Smartxx the other for online and loved it. Bought a core 360 at launch then wanted HDMI and decided to get an elite. I am very serious about Microsoft flat out denying to do anything warranty wise even though this was my second purchace this gen. I didn't even comment on the fact the refurb they sent me had brown fans, yes brown fans. This thing had been in a smoke house, I called before even hooking the thing up and after going up the phone ladder I was told my console was still in repair status and would have to call back in oredr to send it back in. My expierence goes on but my point is I was a huge Microsoft console supporter and this expierence has drivin me away for good.

Since the console was stil under it's original warranty they had no reason to waste the paper work to cover their work. It was still under warraty anyways. If you went past your 1 year and had a drive failure they woudl guarantee their work for 90 days as someone else has stated. It would certainly be nice for this topic to get back on topic rather then being yet another RRoD discussion.

Ok, $500 and 5 months of use and a refurb with 6 months warranty left thanks but no thanks.

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The__Havoc

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#50 The__Havoc
Member since 2009 • 2350 Posts

Losing $1 billion mustve been a lot of fun for MS then:roll:-Pred-Alien-
Don't bother speaking business terms here. Some of these guys will say throwing away a billion is a good idea because Sony threw away billions as well.