Origin will now allow returns of digital games

We know that feeling: the one where you sit down, wait for a new game to finish downloading and installing, start it for the first time, and want it to rock. The intro sucks you in, you press a button to shoot, jump, or talk for the first time, and then it's suddenly three a.m. We know that feeling, and the one afterwards of knowing that not only does a game rock, but that it was worth every dollar you spent on it.

We hope every game you play on Origin will meet this high bar, and we're happy to say that starting today, we can guarantee that we'll make things right if you decide the game you just bought didnt live up to your expectations.

The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund--within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game's release date if you pre-ordered it (whichever of these conditions happens first).

If something doesn't work outyou arent riveted by the storyline, or sucked in by the action, or even just if the game doesn't play well with your video cardweve got your back.

Requesting a refund is quick and easy. Just visit your order history and click the request a refund link next to your recent purchase, answer a few quick questions, and well take it from there.

For more details, you can check out the full Origin Great Game Guarantee policy details posted on Origin.com. The Origin Great Game Guarantee is effective as of today in 20 countries. Like the improved Origin Store, we are rolling out the program worldwide over the next few weeks, and everyone will be covered by the Origin Great Game Guarantee by the end of September.

What do you think? Wed welcome your feedback in the comments below. 

 EA

 

This is actually an incredible move, and one of the first genuinely good things EA has done with Origin on their own; it looks like between this and the Origin Bundle, EA really does want Origin to be taken seriously. I'd be glad to take it seriously if they continue making moves like these.

Your move, Valve.

SOURCE

Well... Wow. 

I mean it makes sense, unless the person can finish the whole game in one day.  If they were going to pirate it they would just get a pirated copy, rather than downloading it, copying the files, cracking it, then returning the game

We can return games on Steam. clyde46

We can return games on Steam. clyde46

how so?

"As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.  Please review Section 3 of the Steam Subscriber Agreement for more information."

[QUOTE="clyde46"]We can return games on Steam. charizard1605

Well this is a bit of a surprise. EA pulling an un-dick move? I almost would high five EA for this, shocking.jer_1

how so?

"As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.  Please review Section 3 of the Steam Subscriber Agreement for more information."

lostrib

[QUOTE="clyde46"]We can return games on Steam. lostrib

how so?

"As with most software products, we do not offer refunds or exchanges on games, DLC or in-game items purchased on our website or through the Steam Client.  Please review Section 3 of the Steam Subscriber Agreement for more information."

What I want is the ability to trade-in at any time. If Steam did that, my god, the amount my library would decrease. 

This is a good first step though, and by EA no less.

Slashkice

It's a good idea, but the problem is that the "I'm only trying it because there's no demo" crowd will just fabricate another justification.lowe0

[QUOTE="lowe0"]It's a good idea, but the problem is that the "I'm only trying it because there's no demo" crowd will just fabricate another justification.clyde46

I'm pretty sure they were legally obligated to provide this.foxhound_fox

Maybe its time devs are started to put demo's out again. clyde46

EU regulations allow customers to return items bought online within a period of 7 days, but that didn't include digital items, so this is a really pleasant surprise.

[QUOTE="clyde46"][QUOTE="lowe0"]It's a good idea, but the problem is that the "I'm only trying it because there's no demo" crowd will just fabricate another justification.charizard1605

[QUOTE="foxhound_fox"]I'm pretty sure they were legally obligated to provide this.charizard1605

A younger me could finish quite a bit of games in 24 hours.

One day to download, then six days to beat the game. Challenges accepted.bbkkristian

That is awesome. It's for EA published games right away but it's still a great step in the right direction. Seems that EA is really working on fixing up their brand. 

Wait wait wait wait wait. You can pre order a game, play it for 6 days (easily enough time to beat a game like Tomb Raider), return it and come out paying no money? It can't be that easy or it will be abused like crazy.

Seems that EA is really working on fixing up their brand. Wasdie

I can do this anyway, with Origin or any other DD service. I dont need EA to give me permission.

Wait wait wait wait wait. You can pre order a game, play it for 6 days (easily enough time to beat a game like Tomb Raider), return it and come out paying no money? It can't be that easy or it will be abused like crazy.

cain006

I'm sure there will be some system to regulate this. They'll probably have a record of your playtime, how far did you get and so on. And you'll most likely have to provide a really good reason.

I can do this anyway, with Origin or any other DD service. I dont need EA to give me permission.

pelvist

Only if you live in UK. I'm not sure about the US, but you can't return digital content in EU countries.

Guys: the seven day limit applies if you don't launch a game. If you do, you have 24 hours to return it. charizard1605

One day to download, then six days to beat the game. Challenges accepted.bbkkristian

The old EA seems to have been going away

since many games can be beaten in a week (if you have the time) it's like free rentals if you get it on pre-order... then once you get that refund you can pre-order something elselamprey263

Guys: the seven day limit applies if you don't launch a game. If you do, you have 24 hours to return it. charizard1605

Wait wait wait wait wait. You can pre order a game, play it for 6 days (easily enough time to beat a game like Tomb Raider), return it and come out paying no money? It can't be that easy or it will be abused like crazy.

cain006

since many games can be beaten in a week (if you have the time) it's like free rentals if you get it on pre-order... then once you get that refund you can pre-order something elselamprey263

[QUOTE="charizard1605"][QUOTE="foxhound_fox"]I'm pretty sure they were legally obligated to provide this.foxhound_fox