The best solution I think is to use the 'only communicate with friends' option on Xbox live. Because this trash talk puts me off too.
The report thing doesn't work, I got reported for use of language, just because I was winning. I don't use the mic.
The only thing I can think of is having software which recognises these words and automatically reports people.
And the people that talk about freedom of speech can take their crap elsewhere, Xbox live is not the medium for this, it just sucks out the enjoyment for other gamers.
I've noticed freedom of speech is usually brought up conveniently, you have the right to say what you want and I respect that, but then I have the right to be provoked. Thats what I hate about human rights groups sometimes, they support aspects of humanity while condoning the suppression of human nature. If someone talked to you like that in the street, it would be difficult to hold your self back. So what do they want us to do on live when someone is shouting out racial slurs, try to have a debate on why I shouldn't have to go back to my own country?... with some 15 year old.
And I don't know about others, I don't like to speak for people, but I don't wanna hear a speech on anything serious while i'm playing.
I don't see much in that article that is helpful, but it's good they are exploring new systems to deal with this.
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