I very rarely develop buyer's remorse…about anything, regardless of the purchase. But I am today; actually I've been going through it throughout the weekend.
One of the bad things about being the go-to advisor for tech purchases for most of my friends is that, when they are contemplating a purchase, through the course of talking them through my recommendations, I often become encouraged to make a concurrent purchase, especially if they wind up taking my advice and buy the product I am recommending, which is likely something that I would use myself. Such was the case on Saturday.
A former co-worker of mine had come into town for the weekend to hang out and one of my agreed upon responsibilities was to help her search for a laptop. The spouse had authorized her to spend up to $2k on the purchase, which was going to be used for both work at her non-profit organization, and for home use. Since she was so new on the job, she was not going to be up for a laptop upgrade for some time, and being a non-profit the organization was only buying a laptop or two a year for managerial staff. Her current machine was a 2.4GHz Celeron-powered Dell armed with 768MB of RAM. She was doing a lot of image editing and had Adobe Creative Suite loaded on the Dell Inspiron 1150 (circa 2002 I guessed based on the specs). Photoshop was chugging, which is no surprise.
Additionally the thing was the heaviest 14.1"-display laptop I had ever held, so one of her requirements was to achieve a reduction in weight, although she did not need or desire a reduction in footprint. The Dell's 14.1" screen was the smallest she wanted to go with; again, due to the amount of time she was spending image editing.
So the entering criteria did not make this an easy search. A 15.4" screen or larger that was also lighter than the Dell, would have 2GB of RAM (to handle resources necessary for Photoshop and instances of other apps running in the background). She was even interested in going into a 17" screen if it could be done. Add to that my own processor requirement that I additionally leveraged. I was recommending that she go with an Intel Core 2 Duo processor, so that multi-tasking with Photoshop running would not be a question. I then also wanted to see her in a 2.2GHz processor, which I assess as the current sweet spot for users not looking to spend more than $2k.
We drove over about an hour outside of town because I wanted to be within striking distance of every electronics store I thought I would have to case to do a thorough search and find the best fit. We first stopped for lunch at Panera Bread to talk tech, go over some of my personal gadgets, and take a look at her laptop. While there, she was able to take a (very brief) look at my Samsung Q1, which is where she determined that she definitely did not want to go into a small screen. I knew that, while she did not travel a lot, she was constantly on the go within her area, and thought portability may have been a higher requirement than it turned out to be. I also wanted her to seriously consider buying something online, even though we were going to make the rounds and touch tangible products at brick-and-mortar stores that day. We headed for Newegg online and I walked her through a handful of 14.1" machines, one of which was a Fujitsu Lifebook, which I thought may have been a good fit as well.
After the brief bit of research we headed to Best Buy. While she is certainly no gamer, one of the first models we struck on was the new 17" gaming laptop that Gateway is selling through Best Buy. With a 17" screen, a 2.2GHz Intel Core 2 Duo, a 250GB Hard Drive, an nVidia GeForce Go 8800M GT, 3GB of RAM, and coming in at $1200, this machine was an incredible deal (one I strongly recommend considering for all of my mobile PC Gaming brethren). In fact, the package was so attractive that I briefly considered buying it. The problem [for her] was that at 10lbs it did not meet the weight requirement. A few laps around the entire laptop section made me realize that nothing in the sub-$1000 range was going to meet the need, either. The only machine that we saw that met the criteria was another Gateway. While I forget the model number, it was one of the newer M-series line that comes with boutique paint jobs; this one's was a dark red. So we had one option out of all the models available in Best Buy. At this point she was more amenable to buying something online if we determined that she should go with a Windows-based laptop. There were a few Vaio's that could have met the requirements, but our knowledge of friends with Vaio's that had had problems made her skeptical of going with that particular product brand. Additionally, she had eliminated Dell's from consideration due to bad personal experiences. This was the only part of the filtering criteria that I was disappointed in, since Dell is now selling some very nice laptops via Best Buy's retail chain.
Off to the Apple Store. When we first started discussing her requirements (about two weeks ago), without telling her, I had already queued the MacBook as my lead recommendation. While she had $2k to spend, I did not think that she was going to need it (at the time I did not know about the intended use for image editing). I did believe that she was going to want something no heavier than 6lbs. She and I are both fashion conscious, so I figured that something that stood out from all of the Dells and Thinkpads in the local coffee shops would be of interest to her as well.
Throughout breakfast at the coffee shop and the initial search at Best Buy I became more considerate of the MacBook Pro as a good fit. It was one of the few mobile computers on the market that would meet both the larger screen requirement, but still remain under the weight restrictions. There were a slew of other advantages from a design aspect as well. Additionally, throughout the week just prior to her arrival, I had been using my COMPAL IFL-90. While I am able to get around Vista's quirks, I have overall not been happy with my Vista experience, am still waiting for the release of Vista Service Pak One, and recently read about the problems of the service pak bricking the PCs of some Vista users who had access to the Beta (ok, maybe "bricking" is an extreme term). My point is that, as a guy that people turn to for advice, I did not feel as confident in recommending that she go into a Vista machine knowing the potential issues she might face. Most prevalent, and the one I had been struggling with the most on the IFL-90, are the aberrations that people are seeing with the way Vista handles low power states (or rather fails to handle) and its recovery form them. The last thing I wanted for this friend, and the thing I can not take for any of my friends, is for me to recommend a product to them, have them agree to buy it, and then hear about them having constant problems with it. While they are all certainly responsible for their own personal purchasing decisions, I do feel responsible for tech recommendations of mine that go awry. Besides, it is my personal reputation for extreme but accurate geekitude that is t stake. I can't afford to be wrong, and they can not afford to spin the wheel by spending money based on my recommendations for it to turn out to not be the right choice.
I gave her a tour through Leopard and both MacBook Pros and MacBooks. While we shooed away any store employees who approached us while going through our own personal demo, afterwards we did ask for help. I wanted to make sure she heard a second opinion and one from someone who had been using a Mac for more than the 9 months that I had. Actually, I surprised myself by how much I was familiar with not only Macs in general, but Leopard as well, which I have not upgraded the MacBook to yet, and so have not been using on a routine basis. A couple of months ago, I had a friend who was looking into buying an iMac and at the time I was woefully inadequate when we went to the store in being able to thoroughly explain and demo the differences in OS X and a Windows operating system.
We started with the MacBook Pros. When we then shifted to the MacBook I was really surprised that she did not fall in love with the MacBook's keyboard, since it is one of the design aspects I am most enamored with in the MacBook's design. She did grasp and acknowledged that for a significant price delta there were not readily apparent product differentials between the MacBook and the MacBook Pro. Processor speeds are the same at the high end of the MB and the entry level MBP. The base model of the MBP did get her the extra GB of RAM that we were both insistent on. While I acknowledge the ability to buy RAM second-had, have it delivered, and install it yourself, there is value in having it pre-packaged and not having to dork with it. Hard drive sizes are the same between the mid-level MB and entry-level MBP. The 120GB hard drive size was of some concern to me. My own MacBook is down to just under 20GB of hard drive space, and she was leaning towards wanting to use Boot Camp so that she could use her Adobe CS2 package, which was for Windows and was provided by her company. With the requirement to make a pretty sizeable partition available for a WinXP install, I was concerned that the 120GB drive might get a little tight. Today, I am not as concerned about that as I was on Saturday. Moreover, supposedly, if you have a valid license for an Adobe product and then switch from Windows to OS X, Adobe will send you the OS X version for free. I warned my friend not to bank on that, though. However it was sufficient hope to warrant a discussion between us as to whether or not she should actually do Boot Camp or not. I intimated my own soul-searching attempt to answer that question when I bought my MacBook last year. Of course, I chose not to do Boot Camp because I felt that I would just rely on Windows as a crutch whenever I encountered something that I did not already know how to do in OS X. She feels kind of the same way.
We got a little hungry and decided it would be better to go grab some food, and talk some more and make the decision outside of the store. I mean, who can consciously choose to not buy a Mac when you are standing in an Apple Store. I will readily admit that were it not for finally making three trips into an Apple Store I would still be exclusively on Windows machines. The talk over lunch resulted in her making the final decision to pay the extra money for the MacBook Pro. She was a little concerned about being over the previously set upper limit she and her husband had agreed on, but as it turns out, since she holds a military ID due to her husband's job, she got a sweet discount, keeping her below the cap. I think that in the end it was the form factor that won her over. The ability to image-edit comfortably on a large enough screen but stay below 6 pounds was key.
The bad thing was that I have been in the mood for either an iMac or a MBP myself. The purchase of neither, at this point in the timeline, was justified. However, the IFL-90 was really making me cranky. Both the IFL-90 and the MBP have the same video card, although the MBP's has a quarter of the video memory. I reasoned that I could compensate for this by doing two things: my Boot Camp Windows partition would be WinXP, and I would just be loading older games. I would not have the compatibility headache I routinely go through with Vista, I would not have to suffer through the goofy suspend states (half the time I try to send my IFL-90 into sleep or hibernate, it wakes back up seconds after going to sleep. This particularly becomes irritating when I close the lid and walk away from the laptop, only to come back several hours later and find out it's display has been slow roasting the keyboard and internals because it is back up and running again). I have had significantly fewer problems with OS X than I have gone through with Vista.
That being said, I still want to use and learn Vista, the same as I want to use and learn OS X. I also think that Windows is still where gaming is at. The issue on the MBP would be that, while it would be awesome that it gave me the flexibility to run both Windows and Vista, the key is that I would want to use both, and I could not do that on a 120GB hard drive if I loaded the gobs of applications and games that I normally do on a Windows rig.
I also considered jumping to the $2500 MBP in order to gain the larger hard drive, thereby somewhat mitigating the storage size concerns cited above. That would also put me in the 256MB version of the nVidia GeForce Go 8600M GT, mitigating a further level of concern when gaming. But that much of a jump would be even more unjustified than getting the entry level MBP.
In the end, we both decided to buy matching MacBook Pros (although not matching shoes, which was her other shopping venture). Based on my recommendation and that of the store clerk, due to her intended use for image editing, she opted for the matte screen, while I went with the glossy, since my creative vein would lean towards music, writing, and video editing, and the color pop would accentuate games and DVDs.
So now the MBP is at home (well, its actually on the plane with me en route to Gulfport, MS) on the same table with the MacBook and the COMPAL IFL-90. Completely unjustified. I frequently talk about the difference between justification and rationalization, where justification is not necessary because I do not have to justify my own personal choices to anyone else, but I do feel that there should be some logical rationale to my choices, regardless as to whether or not the logic is flawed. But I cannot even do that in this case. I had no need or spot in my network or computing hobby for a MacBook Pro. I had just been wanting one. I am remorseful. So now I have to come up with functions and things to do with this thing that allow me to say that there was some reason for making the purchase. I just hope I can make it through the six months that it will probably take for me to develop that rationale. Take it from me, readers, it is much better to conduct that exercise in the six months prior to making the purchase for the average person.
Of course, my SNK status (single, no-kids) means that maybe I do not fall into that schema of assessment as some others do. With no serious, committed, romantic prospects in site, it is perhaps ok for me to indulge myself a little. Besides, I'm still on travel 1/3rd of the time. That's about 17 weeks of use that I can capture out of the MBP (but of course that's only if it is the laptop I take with me on every trip). Right, I know, this is still insufficient rationale; I'm not even buying it so I'll stop trying to feed everyone this line. Check out my next entry where I'll cover my experiences in Leopard and on the MBP in the first few days, including the Boot Camp experience.
Written on my MacBook Pro Model 3.1 at 32,000 feet.
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