It was a long, busy weekend. Not that I got out and did that much. I did a lot out today...a 2.6 mile hike at the Hardware River Wildlife Management Area followed by Shoulders and Biceps at Gold's Gym. Most of the weekend was spent indoors, though, including my day off Friday. Indoors both at home, and at the AT&T store, that is.
Thursday evening, I decided that I had had it with my iPhone. Since I bought it in January, I have had a trend of recurring problems, primarily centered on performance. Call stability and Bluetooth audio have been spotty at best; the iPhone needs to be on the same side of my body as the headset or I start to get static, and that is with two different headsets.. When I was seeing a girl from the beltway earlier this year, in a 2 hour conversation I would have to call her back anywhere from 4 to 8 times, to say nothing of the frequency of dropped calls on the road. I dropped calls in the plant at work quite frequently. Remember that my iPhone was the first generation, not the newer model that came out this summer and has been plagued by 3G connectivity issues.
In addition to that, the thing that really made me cranky was the frequent freezing in my primary PIM apps. Mail, contacts, the Calendar, and Notes, all of which I rely on frequently in my personal life, to say nothing about work. The most frequent culprit was contacts. A lot of the time, when I went into my contacts list, it would hang up, and I would be unable to scroll for several seconds, I would say the norm, when it occurred, was around 20 to 30 seconds. At its worst (I had a one minute lockout set as an option) it would take so long that the auto-lock would kick in. After I put my pass code on when I started keeping my checkbook on the phone, that would mean that I had to re-enter the pass code.
Any idea how cranky this made me when I was trying to make a phone call in the car from my contacts list? With a three week trip coming up tomorrow, I had no patience to deal with it on the road. And I do not think it was the performance affliction that hit people with the 2.0 firmware update, as I have had these issues since I got the phone.
There is a halo effect with the iPhone. One that affects most people and one that I admit I bought into. There are a lot of non-day-to-day things that the iPhone does well [...and web-surfing is not one of them. Yes, Safari renders a web-page in all of its stock HTML glory, but it takes a long time to render, and when it does, and then crashes back to the dashboard, as it does frequently, you have to start all over again. Yes, you can have multiple tabs open, but whenever you move back to a tab you have moved off of, Safari re-loads the page]. And because it does these things well, I tended to give it a by on all of the things it did not do well. Now, there are a ton of things that the iPhone can not do at all (cut-and-paste? Well, maybe that is coming), but I knew those things going into to it, so my choice to jump off the iPhone bandwagon was not an effort to go out and capture more features. I just wanted the things I rely on heavily everyday to work well...most of the time, if not all of the time.
I will get back to the things I am crankier about now in hindsight with regards to the iPhone when I compare it to what I bought to replace it, which will develop later in this series of posts. First, I want to walk through making the choice, since many people are on the fence about going with a smart phone and my tribulations will cover at least the offerings from AT&T.
So let's skip to the part where I have already decided that the iPhone has to go. With the problems that I had with the first-gen model, I was not willing to roll my dice on the updated one as one of the options; at least I wasn't Thursday night as I waded through the options on the AT&T website. I definitely wanted to be back on a smart phone, although through some of my meandering choices I considered the LG Vu and leaving the smart phone world entirely. I did not want to go with a Blackberry. Part of my interest in tech is in trying new things, even when it may not work out so well. Plus, they issue Blackberry's at work. I am on the 8800 now, also from AT&T, and do not like it. I could have gone with the new Curve model, but they are issuing those at work, so there was no point. I didn't want to spend my on money on a personal phone that mirrored what I could get at work. When I first got here and bought the 8700c, that was because they were not issuing those at work yet. I had mine about 6 months before anyone else did, so it had some period of uniqueness. And there is no updated version out beyond the 8800-series or Curve series, and even if there was, again, I saw no point in having two BB's.
My choices came down to four phones:
- the Motorola Q (TM) Global
- the Samsung BlackJack II
- the Blackberry Pearl 8110
- the AT&T Tilt
Let's go through the elimination:
Blackberry Pearl 8110 - I know I said that I did not want to consider going double-down on Blackberry's. But in my first delve into the smart phone era, I did exactly that. I had the old black-model for work, and then I had the old 7100-series (the predecessor to the Pearl, the first BB with a slimmer form-factor and half-keyboard) for my personal use. I was happy on the 7100, it did things well, and while it took me a long time to wean myself off of handwriting recognition on the PocketPC platform, the 7100 eventually got me off of my Asus MyPal 716 PDA. Besides, I needed enough phones in the mix (on the list above) to feel like I did some level of research and made a well thought-out choice. Four options seemed to be the right number. However, the 8110 was the first to fall when I walked into the store and realized that it was not a 3G phone.
Now, there is no 3G support in my home area right now. But I travel a ton, and am headed out to Alameda, where I know there is 3G support in the greater San Francisco area (where the CNET reporters do most of their cell phone field tests). Plus, there was no EDGE support when I first got here either. But six months after I bought my EDGE-capable Blackberry 8700, EDGE kicked in, and it felt like Christmas. I wanted 3G for the ability to tap into it on travel, and for the potential that sometime in the next two years that I use the new phone, 3G will arrive. [in transit update: I have flown through Charlotte, NC and Phoenix, AZ today, and am now in Alameda, and the phone chopped to 3G in all cases.]
Samsung Blackjack II - I can't say that my elimination of the BlackJack was entirely fair. I was somewhat concerned about the size of the display (small). I was very concerned about losing the landscape display capability that I had on the iPhone. Only the Tilt offered such a capability. I was not hard over on the new phone having it, but I was concerned. In general, I just had the feeling that the BlackJack was a Windows Mobile "Lite" phone. I just did not trust that, if I as going to go with a WM platform, that the full capability of the OS had been squeezed into the BlackJack's lithe frame.
The Finalists:
With my choices narrowed down to the final two, I spent a lot of time in the run-off election determining who was going to go home with me. Remember the 1.5 hours I spent in Circuit City last weekend picking out a digital camera?
So, the Motorola Q had a leg up out of the blocks because it was new. At least the currently running model is. The Q9h entered the AT&T lineup at the end of October of 2007; 27 days after the Tilt arrived. The model has been recently refreshed, and is now listed (in some places) as simply the Q Global. The key update is Windows Mobile 6.1 pre-installed. Other than that, there is a cosmetic change with a silver-gray paint-scheme vice last year's black.
So a large part of my initial identification of the short-list was based on recency. I wanted something relatively new on the market. Buying cell phones that have already been on the market for a year just results in me wanting to upgrade early. I will accept a refresh as a new model, so this is where the Q fell. Either way, both the Q and the Tilt, while not new, were newer than the phone they were going to replace (the iPhone), by about 4 months.
I spent some time playing with both in the store. The Q had another advantage in that it was the phone I as looking most forward to hitting the market while I as on my Blackberry 8700c, until I became a Mac-tologist and started tracking Apple products, and found out about the iPhone. The Q did not do or have anything that blew me away in comparison to the Tilt, but it was cheaper, newer, ran the same OS, and had fewer moving parts. The Tilt was, pound for pound, a closer replacement to the feature set on my iPhone, but the Q could still do all of the same stuff, just not in a landscape display. Plus the Q came with the Opera Browser pre-loaded. At the time, while I knew that you could download the Opera browser for cell phones, I thought that you had to pay for a license. More on that later.
The other issue was time. I hate to admit it, but while I refuse to rush into getting married because I or someone is moving or other factors that make people the world over jump into commitment too soon, I am the opposite with regards to technology. I have frequently paid more for a device because it allowed me to have it "right now". I have frequently gone with my second choice when making a tech purchase because I did not have time to wait for the primary choice it to be delivered via UPS or FedEX. And it was Friday before I flew out on Monday, and I was supposed to go the local college football game on Saturday. That meant that I had to get it, spend that night getting it set up, and hopefully be rocking and rolling by Saturday.
The Q was in stock. The Tilt was not, although there was a unit at a store 30 miles away. Jennifer at the store was willing to go pick it up when she got off work that night, and would have it available for me by 9 AM Saturday. With the game at 3:45pm, I would have time to pick it up, but in order to get some tailgating time in and not fight traffic, I would not be able to take time Saturday to set it up. And just driving home to put in on the charger, and then turn around to come back to the game, when the AT&T store is within a couple miles of the stadium, would be a pain. I did not want to spend Sunday, my packing and cleaning my apartment day, setting up the phone. More importantly, I would then not have a lot of user time with it before I flew out, and could therefore be in for a bad cell phone experience over the three-week trip and not be able to do anything about it until I got back.
Again, the Q was cheaper and newer, and came with the Opera Browser pre-installed. While the Opera experience I had demoing it in the store was not overly impressive, it was better than the Tilt's pre-installed Internet Explorer. I also liked the accessory kit that the Q came with, which included both a standard and an expanded capacity battery, and a USB-to-3.5mm Audio adapter. That all being said, this was no slam-dunk. I vacillated for some time over which of the two to procure, digging into very detailed differentiators like processor speed and display resolution. I talked myself into believing that the processor speed was higher because, while in the store, I believed the Q Global was an entirely new phone, not just an updated refresh of the Q9h (which turned out to not be the case; the Q Global is exactly a Q9h with Windows Mobile 6.1 pre-installed, and a new paint scheme). The fact that I could trade the phone back in within 30-days played a large part in my decision as well, knowing that if I did not like the Q, I could always bring it back and pick up a Tilt...if they had one. I as also concerned with all of the moving parts on the Tilt. While the tilting display and slide-out keyboard were cool, they were also components that could break.
So the Q it was. After leaving the store I had to go into the office to see what my travel arrangements were going to be for Monday. The plan was to go see Bangkok Dangerous that afternoon, so I would have a few hours to hang-out and set the phone up and be at work but not really be working. It just does not make sense for me to go home once I am on that end of town if I have something else to do out there later.
I initially paired the Q with my GatewayFX. I had a few choices of laptops to become my new PIM machine: the GatewayFX, the COMPAL IFL-90, the WindowsXP partition of my MacBook Pro, the Toshiba M300 Fusion, or the Samsung Q1 Ultra. The IFL-90 is very low on storage, and I did not want to add a bunch of synced files and profiles to eat into that. Having to boot my MacBook Pro into XP every week in order to sync, or more often to do incremental syncs was not a pleasant thought. Plus then I would have to store a bunch of stuff on the XP partition in order for the phone to access it, like my MP3 collection and pictures. The Samsung does not have an optical drive, so I as looking at having to copy the installation files to a thumb drive and install them. Plus, I had already not liked doing PIM on my MacBook due to its display size, and the Q1 Ultra's screen is even smaller.
I was not going to stay on the Gateway as my PIM machine most likely. I did not want to be slaved to carrying it with me on travel just to be able to sync, since it is so huge. But for the first few hours of playing on the Q it would do fine. And I could see if I would become more interested in it being my primary PIM machine once I got a chance to use the huge laptop display to work through my first few syncs. I had brought it with me that morning so that I could go to a coffee shop and do some image editing if I had enough time before the movie.
The first thing I noticed was that Windows Mobile had migrated from Active Sync, which is still the sync app for Windows XP, to something called Windows Mobile Device Center (WMDC) if you are syncing a phone with a machine that runs Vista. The first thing I noticed is that this new app does not offer an option for syncing your Outlook notes. That was after I realized that you still have to install Outlook to sync the phone with, despite the fact that Vista Home Premium comes with equivalent PIM apps pre-installed (Windows Email, Windows Calendar, and Windows Contacts. Why Microsoft does not offer an option to sync with these, I do not know. Oh yeah I do...they want to gouge you for the extra price of Outlook.)
After the initial sync, I had a chance to use the phone while out at the movies. The keyboard was ok...not stellar, but ok. The buttons were larger than those on a Blackberry, which means it might suit some people better than that platform. But I was now used to the smaller keys on a BB. The keys were also very stiff, which I reckon was a result of them being new, and believed they would improve over time. So day-to-day routine use and the interface appeared like they were going to be ok.
Once I got home, though, the issue of not syncing with Outlook notes was really beginning to grate at me. To put it in perspective, when I get up in the morning, after I verify that I have no new emails or voicemails, Notes is the first thing that I reach for on my phone. On the iPhone I had gotten around the non-Note thing (the fact that Notes on the iPhone do not sync in OS X Tiger, which I was still using on my MacBook) by making my notes Contacts in my Address Book, and just populating the Contact Notes sections. Having to use the same kind of work around after paying to go to a different phone was not a position I was willing to entertain.
While at the office, I had only connected once. Back at home, I did several syncs. The Q was only being recognized by Vista maybe once every 6 to 10 times it was being connected, and then only after 37 seconds or more. I downloaded the application SmartPhone Notes from Handango to handle Outlook Notes synchronization while I tried to get some decent metrics on the actual frequency of the connection and recognition problem. Finding the results above, and determining that that was unacceptable, I decided to pair the Q with the Toshiba M300 Fusion. There was a chance that the non-connects were being driven by the 64-bit version of Vista that is installed on the Gateway. The M300 was actually the preferred laptop of the available options to establish my PIM partnership with anyway, since if I as forced to carry it, it was only a 14" laptop, and would therefore be more totable. And the 14" would give me a little more display real estate than I'd had when trying to do PIM on the MacBook.
However, shifting to the Toshiba did not make matters any better. In fact, I had issues getting the SmartPhone Notes app to re-install, as the phone insisted that one of the Sync Cabs could not be uninstalled to make way for the new install. So I was crapped out on getting Outlook notes synced again. More importantly, the frequency of non-connects increased. While I recognize that some of this may have been driven by the laptops themselves, USB ports, particular aberrations in the variant Vista installs, two instances of unacceptable sync behavior across two laptops was enough to make me believe that it was at least partially attributable to the phone. It needed to go back.
Of course, I knew that the AT&T store would now not have a Tilt, since I had told Jennifer that she did not need to pick that one up. I was also not willing to drive all over town and look for one at the two other AT&T stores. All of my PIM data was still on my iPhone. I elected to just have them re-activate it and travel with that one. At least it would not be any worse than it already was. Maybe they would even have an iPhone 3G and I would go ahead and roll those dice anyway.
So I went to the store that morning. I had cancelled on going to the game since Hanna was sweeping rain into our area. With a 12 hour flight on Monday, I did not think that it would be a good idea to be sitting out in the rain all day, and then on an air conditioned aircraft surrounded by dozens of people in an enclosed space. I asked them to take the phone back, give me as much money back as they could or were willing, and to please re-activate my iPhone. As they were pulling up my account, and on a total lark, I added "...unless by some chance you have a Tilt."
They did. I wondered, did Jennifer go pick it up anyway, hoping she would find someone else to sell it to? Amazingly enough, one, and I do mean literally, just one, had shown up in the previous night's or that morning's equipment re-supply truck. When they brought it out and took it out of the box, I also noticed that it was aesthetically different from the model on the wall. Instead of the gray-on-black scheme of the original, this one was completely black. Add to that I actually noticed the bullets on the box while I was being rung up, and saw that the Operating System was noted to be Windows Mobile 6.1, vice the advertised 6.0 of the current models. I am not certain, because it is very difficult to trace the OEM part numbers and designations backwards from AT&T's advertised model number to see if you have a different device but, from what I can tell, the older Tilt was technically the HTC 8900, and my model is perhaps the HTC 8925. Again, more research and some rifling through of various forums will have to be done to make that determination.
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