Parting is Such Sweet Sorrow
by GulliverJr on Comments
I have found Best Buy and Circuit City to be no less guilty than one another when it comes to these types of policies, so in general I have recommended that people not ask the sales reps for help until they are in the vestiges of making their final selection. In general, I advise that you should never walk into one of these stores with an actual intention to buy unless you have already done a good deal of research on the web and are reasonably well versed in the topics at hand. Either that or take a friend (like me) into the store with you who can advise you, and then be present with you when you enter into discussions with the sales rep. With regards to computer specific choices, my recommendation in this vein is always generally stronger, as I find the sales staff to be poorly educated and trained when it comes to being able to articulate to a customer the specifications of a given PC or peripheral. The last time I went in to Circuit City (to buy a KVM switch) the first sales rep took me to a monitor cable. When the answers to questions are more complex, like explaining whether or not a consumer-level user will see any difference between Vista 64-bit versus 32-bit, you can pretty much forget it. And I have also not been very impressed by their ability to explain the differences in HDTV specs.
That all being said, I am not happy to hear about the closing of 155 Circuit City Stores around the country. First of all, Circuit City is to Best Buy as AMD is to Intel, or as ATi is to nVidia. The presence of a persistent competitor who, while never really quite winning any specific round, serves to keep the market goliath honest. I never really understood how Circuit City was managing to hang on, but then I also do not understand how and why there are Radio Shacks still around.
But I am most disappointed in this turn in the manner in which it affects me directly. My local store is one of the ones targeted for closure. Now if there were going to be a big fire sale like there was when the CompUSA stores closed (a fire-sale I missed out on since there are none here), I would be less broken up. As it is, Circuit City is just going to divert inventory from closing stores to the ones they are keeping open.
This will have a severe impact on the local electronics market here. With Best Buy being the only other big-box retailer in the county limits, that store is pretty much free to do whatever they choose to do with the absence of competition. While the baseline for Best Buy prices are established at regional and some at national levels, individual sales practices are managed in-store. Without the customer's ability to drive down the street and buy the same product from Circuit City, I am concerned over the changes that this will bring.
Perhaps more importantly, I am a convenience shopper. If a store has a better (more easily navigable) parking lot, or if the traffic pattern entering the store is easier to negotiate, I might go there rather than put up with the inconvenience of getting into the other store. My time is more precious to me than money. This is the case with my local Best Buy, whose entrance off the main drag immediately precedes the westbound on-ramp onto one of the most congested bypasses. This area is clobbered at the end of the workday and every weekend. I avoid it at all costs, and only go shop at Best Buy during lunch during the weel or first thing when it opens on Saturday, the latter of which is still not a traffic-free time period.
Add that the Best Buy is in the opposite direction from home if I am leaving work at the end of the normal workday. The Circuit City is on my way home, and on the right side of the highway. No muss, no fuss getting in or out. And there are places to grab something to eat. Little else is more fun than going to make an electronics product purchase and grabbing food to chow down before the unboxing.
I am not a proponent of the way BB or CC do business in general, but having two retailers in town from which to procure the tools of my hobby was a good thing. I do not always have the time to wait for something to be shipped from an online vendor due to my travel frequency. Further, with certain bulky products, like monitors, it is sometimes a more economical choice to buy such a device locally and not pay for additional shipping charges. With them here, I could choose the option; I had some freedom of choice to use them as I saw fit or not. Now, one of those is being removed, with no likely successor.
So today I am casting a forlorn eye about my little bat cave, at the bits and pieces I have purchased from the local Circuit City in recent years, and even some non-local ones:
Sony Alpha a350 dSLR Camera and Starter Kit
8-Port LinkSYS Switch
80GB Apple iPod
NetGear Wireless USB Adapter
LinkSYS USB Ethernet Adapter
iPod Shuffle
Toshiba M305-S4819 Fusion Satellite Laptop
20" LCD TV
A couple of USB drives and Compact Flash Cards
Sony Earbud Headphones
HP DV-9000 17" Multi-Media Laptop
So, admittedly, with the exception of the camera, and, arguably, the TV and the laptops, most of my purchases from Circuit City have been the small-stuff, and usually it is the emergent stuff, like when something breaks and I need to get a work-around or replacement. In contrast, my Best Buy purchases over the last few years here have been:
Gateway P-6860FX Gaming Laptop
Gateway C2618 Tablet PC
D-Link DIR-615 Wireless-N Router
A few DVDs and DVD Wallets
LG 19" LCD Monitor
Sony DSC-S750 Compact Digital Camera
SkullCandy Metallica Headphones
Maxtor OneTouch Mini 100GB Portable Hard Drive
SimpleTech Cayenne 250GB Portable Hard Drive
Dell XPS M1330 Laptop
32" Westinghouse LCD HDTV
Toshiba Satellite 15.4" Multi-Media Laptop
Hmmmm...so one could argue that when I really need something major, I brave the traffic and head down to Best Buy anyway. Well, I still like having the option of going to Circuit City. Truth is, I do not like going to either one, but if I have to, I like having two choices instead of one. My fallback choices have been Wal-Mart (inconvenient to get to and a horror for shopping at) and Target (the most convenient of any of the four options to get to, but a limited selection), so I reckon those will have to be my Best Buy alternatives for the time being. So, in a few weeks I will bid adieu to an organization that I will, in its final hours, begrudgingly call a friend. Circuit City has kind of been like my Newman. That guy who you do not like to really hang around, but that you have to admit sometimes comes in handy, and maybe even useful. Best of luck to you guys, and maybe we'll have the opportunity to meet again someday.
- Vr/Z.>>
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