I've Switched...Sort Of...
by GulliverJr on Comments
It is a well known fact that I like to make purchases of new mobile gear right before I go on travel. Having the opportunity to immediately put a gadget to use and prove it in the field usually solidifies my tendency to use it. The stuff I've bought in travel dead zones typically wind up on a shelf permanently stuffed in their carrying case. The problem this creates is that it is also not unusual for my travel plans to get knee jerked and for me to wind up on a plane, train, or automobile some number of days earlier than I had planned. This means I have less time to put in an order and get the material shipped to me before I depart. So was the case with my second attempt to get an Ultra Mobile PC (UMPC) this year. Last time I was just about to put an order in and I got pulled for 2 weeks of travel out to the west coast. This time I had planned on departing Sunday of next week and I got yanked to depart no later than Wednesday. I was just too antsy to try and put in an order and believe it would get to me by Tuesday and have no slow-downs caused by the Memorial Day Holiday.
After 6 hours of online research Thursday night, I did find one vendor that had Saturday delivery as an option for shipping choices. I placed my order for a Samsung Q1b about 1 o'clock in the morning, and sent an email with instructions to please give me a call and at any rate to not process the order unless they were absolutely certain they could deliver by Saturday. I told them I had paid the [rather exorbitant] fee for Saturday delivery, and that I was departing on travel and would only be available Saturday to receive the package. i also told them I had attempted this with Dynamism, who had charged me for my order and the rush delivery, and then knowingly failed to ship the UMPC that Friday. It took weeks for me to get the refund processed.
PCUniverse phone lines were open at 8am. I gave them the first hour to get through the emails and evening orders. No phone call. I called at 10am and asked about my order and were they going to be able to fill it and ship it. They stock checked the Q1, even though I knew that they had 230 units in stock. The salesman placed me on hold, and told me he was IM'ing with the stock floor. He came back in a reasonable amount of time and told me that they had just filled the order and I should get it tomorrow. I started checking my bank account to see when the charge was levied. It took about 2 hours for my confidence to be buoyed by seeing a transaction against my account.
I started checking the site for an update to the status of my order, or if the real-time inventory decremented by one. Two hours later my order status had been updated to "Awaiting Customer Response". WTF?!! I let things go for another 30 minutes, to see of I would get a phone call or see an email come in. After not seeing or hearing anything that I would be responding to, I called in. They told me that my address verification had failed. Knowing that I would have to execute one of my contingency plans, I was loathe to fire up at them and ask why they had charged my credit card first, and then done the address verification. Idiots. The address verification failure was a tune I had heard before, typically from podunk vendors on antiquated systems, as I am able to order from Amazon, GameStop, Barnes and Noble, Newegg, TigerDirect...you get the point. Usually when this happens, I tell them to call the bank, since they do not always do this on their own. When I went through this with Dynamism, I, for the umpteenth time, called the bank myself to confirm that my address data was up to date. After calling Dynamism back and telling them that the problem was them, and not my bank, they "miraculously" were able to successfully process the order.
So, this time around, I was not going to have these guys monkey around for 3 hours just to ship the thing late. I immediately told them to cancel the order and reverse the charge on my credit card. I also hopped online and lodged a dispute against the vendor, just to have the case on record.
So the backup plan had been to get a MacBook, although, too, was a plan with its own potential roadblocks. First of all, ordering from the Apple Store was a non-starter, as ship-out time frames are 5-7 days for refurbished units, and even longer for new ones. My buddy, who is a long-time dedicated Mac-user, had been offering to use his student discount to allow me to get one for $100 less than retail. We had called the university bookstore the day before, but the only MacBooks they had were equipped with 80GB Hard drives. With 30GB of iTunes music, I had decided that the 120GB version was the minimum. However, overnight the 80GB models without a Superdrive dropped to $999 with a student discount. On Thursday, when we called, he only had one unit in the store, with no certainty on when the re-stock order would come in. I was concerned with both possible outcomes: that the store would be completely out, and that even if I did buy the available system, I would be disappointed about settling. But with three weeks of life on the road in my immediate future, a new toy had become a requirement.
I should also add that I had attempted to find a Samsung Q1 at retail. No Best Buy in the state of Virginia had one. Same story for Circuit City and CompUSA. I had 2nd-tier contingency plans that if I could not find something locally, that I would buy something at one of the Virginia stores I would be passing through during the first leg of the upcoming trip. However, with nothing on my plate for the 3-day weekend than making up all of the work I was now behind on due to having to prep for this trip early, I really wanted the new item to play with in the free spaces between working.
When we called the university store, they had sold the $999 unit, which had actually been quoted to us at $1099 the day before. In its place were 8 new systems for $1159. The canceled order for the Samsung Q1 had amounted to $1044, and even though at the outset I had established a maximum budget for this purchase of $1300, I was beginning to grate at the concept of paying out more than the amount of the canceled order; it had become my new comfort zone. Partially because I was telling myself I had "saved" $156 out of what I had originally budgeted to spend.
The new systems differed by $60 form the one-day previous quoted price because they had the superdrive (DVD+/-RW DL). The $1099 one only had the combo drive (DVD/CD-RW). My MacBook requirements included the 120GB HD, the superdrive, and 1GB of memory. I was willing to compromise to a certain extent on some of those; there were mitigating plans. My current work tabletPC only has an 80GB drive, and was my primary iTunes machine. With 30GB taken up by iTunes and an external drive, I still had enough room. Burning CDs should have been enough in most situations, and I could move data or files to be burned to a shared drive that a WindowsPC with a DVD burner could access, or share the Wintel machine's burner out for the MacBook to use. I could purchase memory second-hand and install it myself, which is what I have traditionally done with Windows laptops.
Since the weekend desire had vaulted to the fore, I was planning on moving to another backup idea I had, which was to drive over the Apple store in Richmond and buy one there. But at $1299 retail for the model that met my requirements, I was definitely going to have to settle for the base model, compromising on HD space and the optical drive. My buddy, a stalwart techie wingman if there ever was one, offered to make the drive with me with the aforementioned student ID if I wanted to leave right then, since he was heading out of town later that night. Road trip on a Friday afternoon for the express purpose of buying new tech? 4 hours of doughnut holes and Vitamin water and swapping stories. OK, I was in.
On the ride over I needed to do two things to feel comfortable about pulling the MacBook trigger. I wanted to stop at a BestBuy, just to see if they had anything comparable in a Windows PC that was in the same price range. I also wanted to mull over whether I really wanted the $1299 unit (which would be $1199 plus tax with the student discount). I was also concerned because I was completely out of the MacBook Black running, which had been my originally desired system. Ironically, my buddy, who is not going on travel any time soon, and was originally targetting a white MacBook, snagged a refurbished black one off the Apple store earlier this week.
BestBuy didn't have anything. While there were a couple of systems in the same spec and price range (actually there was only one that was $1199..the rest were more), none of them had any features striking enough to warrant a premature upgrade form one of my other Windows laptops. So, off to the Apple store we went.
Now, being in an Apple store can be an experience in and off itself. The nearest PC retail experience to it is going to a Fry's Electronics, which matches an Apple Store's ****with sheer volume and depth of products. I could write an entire article on our two hours in the store, but that will come later as part of this series.
Before making the final buy-or-bust decision, we asked if they had any of the superseded model (models which were only "superseded" by about a day, maybe two) in the store. The answer, truthful or not, was no. They had shipped superseded models back the same day the new ones came in, I would reckon to be sold via the website at discounted prices. All that was left was for me to decide to pay roughly the same money for the base MacBook that I was due back for the canceled Samsung Q1, or jump $200 more for the a better compromise. A compromise because although spec'd to my requirements, it was still not black.
Again, my bud and I discussed mitigating options. On the ride over, I had decided that I was getting rid of Laptop Two, which has traditionally been the fourth PC on my network; a cheap backup unit intended to be used for travel, maintenance and diagnostics for house calls, act as a game server, and pull a few multimedia duties as well. At the time, it was filled by a Toshiba Satellite, the second Toshiba Satellite in a row that had filled that slot. This now meant that if I went cheap on a MacBook, I could cannibalize parts from the Tosh, including the 120GB HD that it had and a 1GB memory stick out of its 1.5GB of RAM. The downsides to this plan were that I was not a fan of personally doing fresh OS installs on laptops; they have seemed harder to work out the kinks on than a desktop, and have little bits and pieces of hardware (like the touchpad), that take more time to track down if they are causing a problem, or if you just want to disable them. Also, since the new MacBooks are on a dual memory bus like most desktops these days (meaning that if you have memory chips of the same type, size, and speed, you can move data on the up and down swing of a clock cycle, effectively doubling your data transfer rate), they come equipped with 2 x 512MB memory chips; adding the 1GB chip from the Tosh would bump my overall memory to 1.5GB, but would lose the dual-channel effect. Not a big hit, trading memory size for channel speed, but just not optimal. And there would be nothing I could do in the immediate future about the optical drive, although 3rd party drives for cheap are available, it was not something I was going to get done before I had to get on the road.
So, the HD and memory upgrades were not optimal solutions. While I had mentioned that I could probably get by without a DVD burner, there were still possible knots. I had no idea how successful I would be getting my MacBook onto the home network, or getting it to access various network hard drives. And I have been on trips where the need to burn more than 700MB of data to an optical medium has come up. I was also hesitant about expending over a grand for a product that I might wind up feeling like I had settled for. The issue of the more expensive unit not being black is something I would really get over, as long as the system performed like I wanted it to. At the end, I decided that I did not want to have driven 3 hours to get there and back, and walk away with something that I would immediately need to break into (thereby voiding the warranty) and provide some do-it-yourself upgrades. I had budgeted $1300, and I would still come in $50 under the original target. It didn't help that my buddy's unit was spec'd like the one I wanted; a constant reminder that mine would be marginal if I went with the cheaper system.
And, hence, we walked out of the store with the [currently] mid-tier MacBook: 2.16GHz Pentium Core 2 Duo, 120GB Hard Drive, 1GB of DDR2 667MHz Memory, Superdrive, 2 x USB 2.0 Ports, 13.3" 1280x800 resolution glossy finish LCD, Intel GMA 950 64MB Shared Graphics, iSight Camera, mini DVI Port, Gigabit Ethernet Port, 802.11b/g/n Wireless Antenna, Bluetooth 2.0 + EDR, 1 x Firewire 400 Port.
So, I have a lot more to tell. If you are wondering whether or not I like it, and hate the idea that its going to take me weeks to finally doing a write-up, I just leave you with the fact that I walked into Panera Bread at 2pm. It's not 9 minutes until 8pm, and after first putting three hours of work, I am just putting the finishing touches on the blog entry. More to follow.
Log in to comment