Sony's customer service is the worst, they will outright lie to you. I had my ps3 about 10 months and the unit stopped turning discs. I did the customer service thing, and they took three weeks to get me a refurbished unit back.
The unit I received after 3 weeks would not load discs at all. I was so happy they sent me a broken ps3 to replace my broken ps3. I called the customer service and a very nice lady told me they were very sorry for the broken ps3 they sent me and I would be authorized for a new unit.
What sucked though was she said I had to do the online form again and go through the entire process once again. I asked, why don't you just email me a shipping label, I have the box and packing stuff, as I had received it that day. She said no, you need to get a new box and do the entire process.
I thought that was bunk, but did it anyways. After a couple weeks, and no email saying the new one was shipped, I called sony and wanted to find out what the deal was. That was when I was told, they are still trying to determine if I did anything to void the warranty on the unit. I asked how could I do anything when it was defective upon arrival?
I told the customer service person sony made the mistake, not me, and I should not have to wait for any determination on the unit. I said just put a new one in a box and ship it out right away. That was when I was told, you are not authorized for a new unit.
I told the lady to go listen to my last call, as I know they record and link them to all service orders, so she went and did that. She came back after a couple minutes and said her supervisor has determined I should have never been told I would receive a new replacement, and I would not be authorized for that or any expedited shipping.
All in all it took a total of 2 months for sony to get me a working unit, and they sent me a refurbished one that was all scratched and dinged up.
I called sony again and said I was unhappy with the terrible looking replacement they sent me, and I was told, it was inspected and determined to be an acceptable unit to ship out.
I asked, inspected like the broken one I was sent originally?
Sony does not and will not honor anything they say. Customer service at sony will say anything at that moment to make you happy, but then do nothing to keep the promise they make.
I cannot completley avoid sony, as it would be very difficult, but sony from now on will always be my last option to buy. All my games now are bought on the 360, and if it is a ps3 exclusive, which there are not many, I think very hard before buying.
I will never trust sony again, they are lying cheats who will not stand behind their products, or their customers.
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