I've seen people here drool over some alienware computers and laptops but i havent heard from the people that have gotten them and whether or not they had any issues.
on ratingsellers.com
it got a 7.8/10
with reviews like
This word will best fit my situation "frustration"! When I first unpack the package, there is a nice deep scratch on the back of the notebook "near the battery", the OS never worked! Black screen until it freeze! Blue screen "nvlddmkm.sys" ! Spent 10 hours + on phone with alienware support, 20 hours my personal time to fix the problem ! No Solution!
Eventually, I request a full-refund, but the CRS told me a 15% restocking fee will apply no matter what! Then talked to Eduardo Ramos, asked him if there any circumstances that the 15% restocking fee can be waived! He said: "Yes, when you have never recieved your computer" !! I was on the phone with him for 45 mins!
and more. like
Short Version:
Over the past 4 months I have logged 30+ hours on the phone with Alienware. I have been lied to, ignored and otherwise mistreated Alienware's support as well as support managers. I have sent in my computer twice for repairs, and both times Alienware has sent it back broken, or further damaged. When inquiring about specific parts of my warranty I have been bullied by support. Alienware technical support has even attempted to coerce me into performing my own repairs on the computer, an act which would void my warranty and release Alienware of any responsibility over damaged hardware.
Due to Alienware's continued failure to honor my warranty agreement with them (as well as issues listed above), I have requested a refund. I was denied this refund by Mr. Erick Cheng. He notified me that Alienware had not lost enough money to warrant a refund of my computer and that regardless of what my warranty states, my only course of action is to send the computer in repeatedly until ALIENWARE is satisfied with the services rendered.
If you google alienware reviews/alienware sucks and others you will geta lot of these.
with alienwares new area 51 m15x and its new design that looks clean that i wouldnt mind taken out in public.
also its new nvidia 8800m which is a upgrade from the 8600m from its 256 to512mbcould make anyone forget these reviews.
if you could. even after all the bad stuff you hear about broken/scratched/bugged machines would you still try and order this for the new look and nvidia card?
(this is the decision i face)
Log in to comment