Well considering my PS3's Bluray drive broke after less than a year and a half then I would vote for the 360. The 360 has a better warranty service for their new consoles as well just in case you get a RROD or hardware failure. My PS3 broke almost exactly a month after my warranty ran out so they were trying to charge me 150 bucks for a simple disc drive swap witch I declined and instead just bought a new Elite. I might add that my PS3 was barely used in that year and a half except for bluray movies and it never got "abused" in anyway and sat in a well ventilated area just to make sure it didn't overheat. Not sure exactly why the bluray player went out but either way it pushed me away from the PS3 for good.
Overall if you are looking for a good customer support/service the Xbox 360 is the way to go.
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