It is my Birthday tomorrow, just in case you didn't notice it, but that's not really the actual point of this blog.
This blog concerns my first week with on the job training in a totally different environment and product.
The product in question is information. Information being critical to the callers (because it is a call centre, the product and location of which will I hope remain with me and possibly a select few), happiness and well being.
That said, I know all the basic information and the stuff I don't know or changes, I know where to look. What is really throwing me into a turmoil of doubt and worry is the fact that I have to speak to people I can't actually see. Damn, and it's pretty well scripted as well. There are routes around it of course, I'm not a shy person and I really do like to converse. When I do converse, I keep eye contact. Not something one can do over the phone. This job is also so far out of my comfort range, as can be seen that I really hope to sort out this little hitch as quickly as possible.
I do have skype and a cheap arse mic (probably the same cost as the ones they use in the call centre), so if you gamespot or email me a message offering your time give me 12 to 24 hours notice and I'll connect to skype no worries.
I'm working until 1pm tomorrow which will either be a good thing (quiet day more practice) or a total nightmare. I believe it will be a good idea to have a flowchart for all or as many eventualities.
Wish me luck Gamespotters. (and GameFaquers who use both).
Log in to comment