There are alot of people with hotmail not getting it and first thing said to me by PSN own customer support was you got hotmail? hotmail is the problem and we don't know why.M/S hotmail adminsare ignoring the hotmail forum thread about it while posting to the other threads around it so they clearly don't seem intent on helping the issue along or just giving us a update on the issue.

I see people keep asking this randomly so I thought a thread for just this problem with the answer might help. I rang PSN UK customer support this morning and they told me that hotmail users are the majorty of users who are having troubles getting the PS3 E-Mail requests to reset their passwords. This has been confirmed by other sources as well so there is a thread on the hotmail forums BEING IGNORED by the staff there but were still posting on it in an attempt to get an e-mail so join us if your having the problem *Click*

You can also e-mail hotmail support directly and I am trying to get people to contact gaming websites to see if they will follow and reportthis story about hotmail. It does seem odd Hotmail owned by rival Microsoft are having this issue and while I don't think they caused it on purpose they clearly DO NOT seem bothered to fix it.

And to answer the post that will come up soon am sure about resetting your p/w at the console..."Not everyone can, some/alot of people will only get a message prompt directing us to our e-mail inbox to do it via email".

This is a thread in the hotmail forums *click*post here to keep it going, were determine to get an asnwer from hotmail staff about the issuse that their users cannot get/waiting ages for PSN E-Mails. I am also urging people to e-mail gaming websites (I just e-mailed The Escapist) to pick up the story about Hotmail users not getting PSN password e-mails. I think its time Microsoft had their own little PR debacle.

I was told to just wait it out for now though I hear over the net that if the problem persists then Sony will have to start letting people reset passwords via phone by answering your security question and confirming details.

Sony Customer support told me, hotmail users are facing delays because the service can't handle all the requests being sent by Sony to hotmail.

I just rang sony UK customer support and they said its a problem with Hotmail due to it can't handle all the extra traffic from the PSN reset e-mails and to wait it out for now. Microsoft and Sony need to get their act together and whats the point of a security question if I can't just rung up Sony and change my password that way?

Why do people keep saying change it through the console like I DID...Some people have to go through the e-mail way so stop saying do it like I did FFS. I just rang sony customer support and they said its a problem with Hotmail due to it can't handle all the extra traffic from the PSN reset e-mails and to wait it out for now.

I have been waiting for about 28 hours and nothing...I will ring Sony up tommorow to have a few choice words with them.

My brother and I share the same PS3. He was able to re-enter his password on the console whereas I asked for an email notification and I haven't received a reply. I tried resending it but then it said 'server error'. Any ideas guys? :)

Zeller--

Nothing you can do about it really, I got nothing after 24 hours so I resent my request via my console but still nothing. Its a total farce really and Sony P.R could not get any worse at this rate.

are you getting this error ? http://www.youtube.com/watch?v=XdaN5IB7qnI , it seems that some psn accounts do not work still , my second psn account works already so its not psn availability / network related , hope my user account isnt completely lostAmnesiaHaze

First time just got a prompt that I WOULD recieve an e-mail, NOTHING. So I tried to resend my request and yeh I got server error everytime though earlier I managed to get the e-mail resent via PSN website that is DOWN AGAIN. I think PS3 brought the network back too quickly across regions, they didn't think it through properly.