Hell - It used to be commonplace to see some GS staff interact with the community and even defend their opinions. Now I get the impression that they all think they're entirely above the community, above defending or clarifying their opinions, and above taking their jobs that seriously. Obviously it's not a job requirement to regularly interact with the community - but it'd be nice if they did...ever...The most I've seen lately is Kevin V poke at trolls in his review comments.
The staff do still interact with the community and defend their opinions, except now it happens in the comment sections of the pieces they post. This is probably a consequence of how media websites as a whole have developed over the years, that everything has to have a comment section to invite and encourage immediate discussion. I think the change in staff presence in the community you describe could be due in part to the prevalence of comment sections over the site. Staff will always be interested in interacting with their readers and seeing what people think of what they write, if nothing else it's a means of getting feedback and becoming better at their jobs. However, now the feedback is brought straight to them, whereas I imagine before they would have had to go to the forums and look for it, finding and posting in other threads that caught their interest on the way.
Although the forums here on gamespot are clearly not as active as they once were, the comment sections still seem to be full of activity. Frankly I think forums in general are dying out on websites like gamespot because comment sections take the discussion away. Before, when gamespot posted a piece of gaming news, people would make a thread in the forums to discuss it, now they'll just use the comments section on that piece instead. Gamespot staff have no reason whatsoever to look at the forums now, all the feedback they need is in the comments. Likewise most of the visitors to the site don't need to look at the forums for discussion. Even if gamespot attracts hundreds of new people to the site every day with its content, I can't think of much reason why those people would need or want to look at the forums. I wouldn't be surprised if the kind of decline in activity we're seeing on these forums were happening on many other similar sites too; for younger people who are newer to the internet, forums are not the primary means of discussion they're used to.
The other thing to consider is that big social networking sites like facebook, twitter and reddit mean that people who want to discuss gaming news don't need to do it on this site at all. If they're already using facebook, they'll just subscribe to gamespot's facebook page and post comments on the stories linked there, or post them on their own wall and have a discussion amongst their friends. Same with reddit or twitter, they are big websites and many people have accounts on them, so people who read an article on GS and want to discuss it can just put it on there and have a big old chin wag their rather than signing up to GameSpot. I think it wouldn't be out of the question, though would be very unlikely, for gamespot to streamline at some point in the future and get rid of its community features entirely to focus its resources on news and other content it produces, with more open-access discussion threads on those, as well as an increased focus on reaching out to users of social media sites (they're already using fb and twitter and experimented with reddit). The nature of social media and how people discuss things on the internet is changing, becoming centralised on the few dominant websites that nearly everyone uses. Discussion forums like this one are out of date and I think they will only decline further.
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