CNET UK Survey: 60% of Xbox 360s Have Broken

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

dr_jashugan

With free repairs, and an awesome games library, it's well worth it.

My Elite has only failed once in 2-3 years.

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

dr_jashugan

No, it's outrageous that people beleive these polls are reality....

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

dr_jashugan

me neither it went from 54% to 60% now I can see why other countries look down on us.

[QUOTE="dr_jashugan"]

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

drakecool1

me neither it went from 54% to 60% now I can see why other countries look down on us.

You do realize the poll was taken in UK and was a small portion of owners, didn't you? So why does the world look down on the UK?

[QUOTE="dr_jashugan"]

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

lundy86_4

With free repairs, and an awesome games library, it's well worth it.

My Elite has only failed once in 2-3 years.

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

[QUOTE="lundy86_4"]

[QUOTE="dr_jashugan"]

This hardware failure rate is just outrageous. But what's even more outrageous is that there are people that keep buying these defective hardware.

I DON'T GET IT! :?

drakecool1

With free repairs, and an awesome games library, it's well worth it.

My Elite has only failed once in 2-3 years.

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

[QUOTE="drakecool1"]

[QUOTE="lundy86_4"]

With free repairs, and an awesome games library, it's well worth it.

My Elite has only failed once in 2-3 years.

lundy86_4

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minority most buyers have their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

drakecool1

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

yea but no other electronic has the groundbreaking failure ratye of the 360 it's ok if what you buy breaks to some people nothing is perfect but the majority of 360 buyers has their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

Yes, it is beyond excusable for the company. However they implemented a 3-year warranty for the RROD, and also a warranty for the E-74 errors, and the turn-around time for the console is very, very quick.

So whilst the failure rate was very bad, though not as bad today due to newer chipsets, it's blown way out of proportion.

Yeah, and the other 40% are just waiting to break

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minoritymost buyers have their system break1, 2, 3 or more times.

360 hardware failure is beyond excusable.

[QUOTE="drakecool1"]

[QUOTE="lundy86_4"]

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

lundy86_4

yea but no other electronic has the groundbreaking failure ratye of the 360 it's ok if what you buy breaks to some people nothing is perfect but the majority of 360 buyers has their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

Yes, it is beyond excusable for the company. However they implemented a 3-year warranty for the RROD, and also a warranty for the E-74 errors, and the turn-around time for the console is very, very quick.

So whilst the failure rate was very bad, though not as bad today due to newer chipsets, it's blown way out of proportion.

yay a 3 year warranty imma get a business with an unreliable broken machine sell it and just implement a 3 year warranty to excuse my actions lool.

the only reason they implemented that was because they were getting sued by everyone and their mothers.

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

yea but no other electronic has the groundbreaking failure ratye of the 360 it's ok if what you buy breaks to some people nothing is perfect but the majority of 360 buyers has their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

drakecool1

Yes, it is beyond excusable for the company. However they implemented a 3-year warranty for the RROD, and also a warranty for the E-74 errors, and the turn-around time for the console is very, very quick.

So whilst the failure rate was very bad, though not as bad today due to newer chipsets, it's blown way out of proportion.

yay a 3 year warranty imma get a business with an unreliable broken machine sell it and just implement a 3 year warranty to excuse my actions lool.

the only reason they implemented that was because they were getting sued by everyone and their mothers.

Well, it cost them, what? 3 billion to implement, and it provides an essential service for free. So, yes, it goes a long way in the eyes of gamers.

Did Sony implement anything for the DRE, when their failure rate on the PS2 was awful aswell. Or did you forget about that tidbit?

[QUOTE="drakecool1"]

[QUOTE="lundy86_4"]

Yes, it is beyond excusable for the company. However they implemented a 3-year warranty for the RROD, and also a warranty for the E-74 errors, and the turn-around time for the console is very, very quick.

So whilst the failure rate was very bad, though not as bad today due to newer chipsets, it's blown way out of proportion.

lundy86_4

yay a 3 year warranty imma get a business with an unreliable broken machine sell it and just implement a 3 year warranty to excuse my actions lool.

the only reason they implemented that was because they were getting sued by everyone and their mothers.

Well, it cost them, what? 3 billion to implement, and it provides an essential service for free. So, yes, it goes a long way in the eyes of gamers.

Did Sony implement anything for the DRE, when their failure rate on the PS2 was awful aswell. Or did you forget about that tidbit?

forget about it lol I didn't even know there was a dre problem on the PS2 until I came to these forums because the dre was so microscopic compared to the massive 360 failure rate I never faced dre neither did anyone I know unlike the 360 where 90% of people had a failure rate and know people who had one.

unlike the dre the 360 failure rate is a worldwide phenominom it is known worldwide how badly the hardware is it's something that will always be remembered with the 360.

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

yay a 3 year warranty imma get a business with an unreliable broken machine sell it and just implement a 3 year warranty to excuse my actions lool.

the only reason they implemented that was because they were getting sued by everyone and their mothers.

drakecool1

Well, it cost them, what? 3 billion to implement, and it provides an essential service for free. So, yes, it goes a long way in the eyes of gamers.

Did Sony implement anything for the DRE, when their failure rate on the PS2 was awful aswell. Or did you forget about that tidbit?

forget about it lol I didn't even know there was a dre problem on the PS2 until I came to these forums because the dre was so microscopic compared to the massive 360 failure rate I never faced dre neither did anypone I know unlike the 360 where 90% of people had a failure rate and know people who had one.

No, the DRE was actually a huge issue, which affected many early, and some later model PS2's.

Where'd that 90% statistic come from? Somehow I think it was made up. Oh and mandatory, you and everyone you know, doesn't even amount to a molehill next to a mountain.

[QUOTE="drakecool1"]

[QUOTE="lundy86_4"]

Well, it cost them, what? 3 billion to implement, and it provides an essential service for free. So, yes, it goes a long way in the eyes of gamers.

Did Sony implement anything for the DRE, when their failure rate on the PS2 was awful aswell. Or did you forget about that tidbit?

lundy86_4

forget about it lol I didn't even know there was a dre problem on the PS2 until I came to these forums because the dre was so microscopic compared to the massive 360 failure rate I never faced dre neither did anypone I know unlike the 360 where 90% of people had a failure rate and know people who had one.

No, the DRE was actually a huge issue, which affected many early, and some later model PS2's.

Where'd that 90% statistic come from? Somehow I think it was made up. Oh and mandatory, you and everyone you know, doesn't even amount to a molehill next to a mountain.

apparently it wasn't a big issue because it's not known like the 360 failure rate which is known as much as halo, the dre is not known and was not known.

apparently it wasn't a big issue because it's not known like the 360 failure rate which is known as much as halo, the dre is not known and was not known.

drakecool1

It's very widely known :?

There was even a class action lawsuit against them in the US.

Sony settles ****action lawsuit.

Just because you haven't heard of something, does not mean it wasn't out there.

apparently it wasn't a big issue because it's not known like the 360 failure rate which is known as much as halo, the dre is not known and was not known.

[QUOTE="Messiahbolical-"][QUOTE="azell07"]

my 360 rrod yesterday, (bought it in 2006) called m$ and they are sending me a ups tag so i can ship it, so they can fix it or replace it. No problem what so ever. great customer service!

MizFitAwesome

Neither should the PS3, but guess what, they doand the owner has to pay for repairs, and can you cows come up with more then the tired 'all my friends are on their 3rd or 4th 360' made up stories?...

PS3's failure rate is well within the norm for all electronics, so unless you want to cry a river about how roughly the same percentage of DVD players, toasters, microwaves, etc. fail as PS3s, there's nothing remarkable about the PS3's failure rate.

This shall now be the official rate until a poll producing a higher number is created, possibly coming from a ps3 exclusive forum next time. Let's ignore the 16% failure rate of the ps3 according to this survey though and keep using Sony's under 10% number.

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

forget about it lol I didn't even know there was a dre problem on the PS2 until I came to these forums because the dre was so microscopic compared to the massive 360 failure rate I never faced dre neither did anypone I know unlike the 360 where 90% of people had a failure rate and know people who had one.

drakecool1

No, the DRE was actually a huge issue, which affected many early, and some later model PS2's.

Where'd that 90% statistic come from? Somehow I think it was made up. Oh and mandatory, you and everyone you know, doesn't even amount to a molehill next to a mountain.

apparently it wasn't a big issue because it's not known like the 360 failure rate which is known as much as halo, the dre is not known and was not known.

[QUOTE="MizFitAwesome"]

[QUOTE="Messiahbolical-"] You do understand that the thing shouldn't have broke in the first place, right? :|TREY_FOR_LI4E

Neither should the PS3, but guess what, they doand the owner has to pay for repairs, and can you cows come up with more then the tired 'all my friends are on their 3rd or 4th 360' made up stories?...

PS3's failure rate is well within the norm for all electronics, so unless you want to cry a river about how roughly the same percentage of DVD players, toasters, microwaves, etc. fail as PS3s, there's nothing remarkable about the PS3's failure rate.

I wonder if it is more scientific that letting everyone vote as many times as possible, like previous surveys.

I also wonder how many of the failed Xbox 360's have failed over and over again. If you are getting back a refurbed unit from Microsoft and it fails again it really shouldn't come as a surprise. I'd like to see the breakdown of how many new units have failed.

These places that do refurb work (usually not the manufactures themselves) usually only clean them up and run some tests on the systems. They may alter a part if that is what is suspected in the failure. After the "refurb" if the systems pass all tests the systems usually go back out on the street. Happens with all electronics.

This shall now be the official rate until a poll producing a higher number is created, possibly coming from a ps3 exclusive forum next time. Let's ignore the 16% failure rate of the ps3 according to this survey though and keep using Sony's under 10% number.

themyth01

Didn't you get the memo? It's accepatable for PS3's to fail and provide no free warrenty to fix or replace them. I wonder what cows will say IF Sony loses the YLOD lawsuit some lawyers are trying to start...

[QUOTE="skektek"]

[QUOTE="xsubtownerx"]Let's see here: - L4D2 getting good reviews - Assassin Creed 2 being better on the 360 Yup. Time to make a RROD topic. Seriously though, surveys? Lulzxsubtownerx

How do you think we measure the metric for large groups? When a TV show is said to have had 25 million viewers on a particular night do you think each of those 25 million people were counted? No, a representative sample (in this case the Nelsons) were polled. It is the same for NPD numbers or any large volume going back to the beginning of civilization (1 black sheep represents X number of white, you don't count the entire heard just the black ones). Internet surveys, where anyone can participate, can be easily skewed but random surveys, like the one performed by GI, are a pretty good estimation. Considering that there is only a 6% difference between the CNET and GI survey I would say that this reinforces the extremely high RROD rate.

Internet surveys....lulz. If they made a failure rate survey for the PS3, I bet it'd hit the 50% range. Fun fact; any statistic thats a compilation of input from a bunch of anonymous internet posters is almost always complete and utter BS.

Internet surveys....lulz. If they made a failure rate survey for the PS3, I bet it'd hit the 50% range. Fun fact; any statistic thats a compilation of input from a bunch of anonymous internet posters is almost always complete and utter BS.

Verge_6

[QUOTE="lundy86_4"]

[QUOTE="drakecool1"]

wow only 1 time you must be so proud let me give you advice it shouldn't break at all.

drakecool1

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minority most buyers have their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.

[QUOTE="chikenfriedrice"]

get over it already cows

patriots7672

NO!! You deal with the truth!

I don't see the point in bringing up the 360's failure rate so much when 360 owners get it fixed or purchase a later model for the most part. This would be a bigger deal if it actually resulted in a lot of sales for Wii/PS3.

[QUOTE="drakecool1"]

[QUOTE="lundy86_4"]

All electronics have a failure rate, just so you know.

PS3 has a failure rate, the Wii has a failure rate, TV's have a failure rate, as do phones, remote controls, laptops, PC's etc etc etc.

It failed once in 2-3 years, I sent it off and received my replacement 360 in 2 days.

Seriously, that's awesome service.

CaseyWegner

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minority most buyers have their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.

I would believe that all of the original designed 360s have broken, it was destined to do so. That is pretty pathetic, but it never cost me a penny extra. However, the new design & upgrades have from my knowledge solved the problems. My friends nor I have not had any issues since MS upgraded.

[QUOTE="CaseyWegner"]

[QUOTE="drakecool1"]

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minority most buyers have their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

delta3074

i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.

I would believe that all of the original designed 360s have broken, it was destined to do so. That is pretty pathetic, but it never cost me a penny extra. However, the new design & upgrades have from my knowledge solved the problems. My friends nor I have not had any issues since MS upgraded.

shawn7324

[QUOTE="delta3074"][QUOTE="CaseyWegner"]i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.RedruM_I

[QUOTE="RedruM_I"][QUOTE="delta3074"]the problem is niether SONY or MS will reveal official figures for hardware failures, and without solid evidence like that people will carry on believing what they want to believedelta3074

the actual numbers arent as important as the percent difference between the systems. The failure rate of the 360 from this survey shows almost a 6times greater rate of failure rate from the ps3. the number for the 360 is probably only 30% meaning the ps3 is just over 5%. The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

[QUOTE="CaseyWegner"]

[QUOTE="drakecool1"]

yea but no other electronic has the ground breaking failure rate of the 360 it's ok if some electronics break ocasionally nothing is perfect but the majority of 360 buyers has their system break not the minority most buyers have their system break 1, 2, 3 or more times.

360 hardware failure is beyond excusable.

delta3074

i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.

Exactly. A random poll of system owner's experiences is the best estimation that we are ever going to get. We certainly can't rely on Sony and MS to provide accurate information; MS held onto the "3-5% within industry standards" line long after it was evident that the failure rate was much higher.

i'm still amazed that some people really think the failure rate is that high. you are basing all your statements on polls and believing whatever number is highest.

CaseyWegner

This is the second "unreliable" poll to show the 360 with the top failure rate out of all current gen consoles. Must be a conspiracy.

the actual numbers arent as important as the percent difference between the systems. The failure rate of the 360 from this survey shows almost a 6times greater rate of failure rate from the ps3. the number for the 360 is probably only 30% meaning the ps3 is just over 5%. The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

CajunShooter

This is the second "unreliable" poll to show the 360 with the top failure rate out of all current gen consoles. Must be a conspiracy.

TREY_FOR_LI4E

I believe it. I first got a 360 on launch day. I am now on my third xbox, and it broke two days ago.

[QUOTE="CajunShooter"]

the actual numbers arent as important as the percent difference between the systems. The failure rate of the 360 from this survey shows almost a 6times greater rate of failure rate from the ps3. the number for the 360 is probably only 30% meaning the ps3 is just over 5%. The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

delta3074

[QUOTE="delta3074"][QUOTE="CajunShooter"]

the actual numbers arent as important as the percent difference between the systems. The failure rate of the 360 from this survey shows almost a 6times greater rate of failure rate from the ps3. the number for the 360 is probably only 30% meaning the ps3 is just over 5%. The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

CajunShooter

The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

CajunShooter

16 x 6 = Where did you go to school and can you still get a refund?

[QUOTE="CajunShooter"]The survey shows people with a 360 has almost a 6 times greater rate if their system failing than if you had a PS3.

gensigns

16 x 6 = Where did you go to school and can you still get a refund?

If there is no other kind of evidence then this is the best we have. Polls may not be always accurate but they are usually a good approximation. Right now we have polls against opinions and polls > opinions. CNET is a respectable enough site.RedruM_I

[QUOTE="delta3074"][QUOTE="RedruM_I"] If there is no other kind of evidence then this is the best we have. Polls may not be always accurate but they are usually a good approximation. Right now we have polls against opinions and polls > opinions. CNET is a respectable enough site.RedruM_I

[QUOTE="RedruM_I"] If there is no other kind of evidence then this is the best we have. Polls may not be always accurate but they are usually a good approximation. Right now we have polls against opinions and polls > opinions. CNET is a respectable enough site.clone01

This is the second "unreliable" poll to show the 360 with the top failure rate out of all current gen consoles. Must be a conspiracy.

TREY_FOR_LI4E