Microsoft responds to Xbox 360 54.2 percent failure rate report, doesn't dispute

Engadget

Admittedly, when we saw Game Informer's survey that pegged Xbox 360'sfailure rate at 54.2 percent, we were thinking that was a bit steep of a number, possibly bumped up a few digits from some possible sampling errors. So when we were gearing up to read Microsoft's statement responding to the data, we fully expected some harsh rebuttal of the number. Turns out we got disappointed. A spokesperson for Redmond pointed to its superior entertainment value, its "best warranty in the industry" and its "constantly improving design, manufacture, and performance." At no point is there a dispute or even direct reference to the findings, which is really something that could've helped public perception on a nagging issue. How abouttaking a page from Fujifilm, eh Microsoft?

"Best warranty" is the one you don't have to use, IMO. :roll:

Sigh. It was a poll from GI users. Lets get over with it :|

Not much can be done about irrefutable factual evidence.

Way to shoot yourself in the foot microsoft.

I could care less, since my 360 is from launch and still runnin great.

So the 1 out of 10 failure rate on PS3's the same reader poll shows is going to be gospel now too, right? :roll:

They shouldn't have said anything. I knew the failure rate was bad but not that bad I'll never get a 360 now

This has been debunked enough times already.IronBass

Actually this hasn't been dubunked at all. Until M$ releases the number of units repaired/replaced & not just some number of dollars set aside to deal with the issue (1 billion? yikes), we have no idea how large the install base actually is. Facts are stubborn things.

WOW that is some funny stuff, hate to be that guy

I could care less, since my 360 is from launch and still runnin great.

I wonder how Sony feels about the factual 40% failure rate of the ps3? I'm eagerly waiting for their response. DeadMagazines

Not much can be done about irrefutable factual evidence.

Not much can be done about irrefutable factual evidence.

[QUOTE="DeadMagazines"]I wonder how Sony feels about the factual 40% failure rate of the ps3? I'm eagerly waiting for their response. anarchist4eva

M$ is never honest about problems with their products.anarchist4eva

But a diety cannot be proved...samuraiguns

Yeah, we all went over this...but I have to give you credit for putting a new spin on the older news.

But old news is still old.

[QUOTE="DeadMagazines"]I wonder how Sony feels about the factual 40% failure rate of the ps3? I'm eagerly waiting for their response. anarchist4eva

Uh, no they were not.

It took a class-action lawsuit to get them to compensate people for the DRE issue, and even then they did not admit to the problem.

Link

Yeah, we all went over this...but I have to give you credit for putting a new spin on the older news.

But old news is still old.

SolidTy

But you shouldve known cows would never let it go :P

[QUOTE="Ninja-Hippo"][QUOTE="Nike_Air"]

Not much can be done about irrefutable factual evidence.

samuraiguns

this forum is an intellectual black hole

also i was going to buy a ps3 after the price drop/slim, but then i saw that they have a 1 in 10 failure rate in a survey. forget it now! not worth the risk. ill just spend the $300 on my pc.

[QUOTE="samuraiguns"]But a diety cannot be proved...Ninja-Hippo

Sony was very upfront about problems w/ PS1 & PS2. That is the difference between an electronics company & a software vendoranarchist4eva

Oh come on now - you can't write that with a straight face. It took a friggin' lawsuit to deal with the DRE problems!

Aren't guarantees just there for the show?
I thought most countries had laws that were better for the consumer than the supposedly great warranties.

"Best warranty" is the one you don't have to use, IMO. :roll:

GreenGoblin2099

Lol. Good one.

They definitely do not have the best warrenty. I don't know if the Wii's is the best, but it was much better than the Xbox 360's, and they had much better service. (Experience from both breaking).

That poll isn't factual for many reasons.

1) None of those polled were asked to provide proof of A] Ownership of said console, and B] proof that their console actually failed.

2) It was done from 5000 magazine readers, which is about (Xbox 360 has sold about 28 million correct?) 0.017% of the actual Xbox 360 owner population (and that is if all 5000 people owned an Xbox 360, so that percentage would be lower if it was known how many of those 5000 people owned an Xbox 360)

3) Luck of the draw, Game Informer could have repeated the poll with a different' group of people and could have gotten different results, they could have gotten a 0% failure rate across the board for all consoles or they could have gotten 100% depending on the group they tested.

Good point. I don't cite the credibility of a poll. I am referring to the history of M$ in this venue. Customer service is not their strong suit. Especially with fixing bad hardware/software.

That poll isn't factual for many reasons.

1) None of those polled were asked to provide proof of A] Ownership of said console, and B] proof that their console actually failed.

2) It was done from 5000 magazine readers, which is about (Xbox 360 has sold about 28 million correct?) 0.017% of the actual Xbox 360 owner population (and that is if all 5000 people owned an Xbox 360, so that percentage would be lower if it was known how many of those 5000 people owned an Xbox 360)

3) Luck of the draw, Game Informer could have repeated the poll with a different' group of people and could have gotten different results, they could have gotten a 0% failure rate across the board for all consoles or they could have gotten 100% depending on the group they tested.

Good point. I don't cite the credibility of a poll. I am referring to the history of M$ in this venue. Customer service is not their strong suit. Especially with fixing bad hardware/software.

anarchist4eva

Not much can be done about irrefutable factual evidence.

[QUOTE="anarchist4eva"][QUOTE="DeadMagazines"]I wonder how Sony feels about the factual 40% failure rate of the ps3? I'm eagerly waiting for their response. WardCleaver02

Uh, no they were not.

It took a class-action lawsuit to get them to compensate people for the DRE issue, and even then they did not admit to the problem.

Link

Ok let me try this another way. Sony has always dealt with problems with anything they manufacture. Lawsuit or not. But because M$ produces the 360 in Mexico & it falls under certain NAFTA protections, they can keep selling the same flawed design. Dispute this if you wish, but I work in highly technical field. We use almost exclusively foreign made electronics from Panasonic, Sony, JVC, Toshiba, Onkyo, Denon, Pioneer, etc... It may not work right the first time, but they do get it right. M$, not so much.

P.S.- I'm not saying the 360 is terrible, no good games, etc... fanboy rubbish. I'm commenting about M$ & their history with poor hardware. Not just 360.

why would they reply with any thing else? its the best answer they are neither denying nor endorsing the stupid poll. and thats what it was, it was a lame poll with no checks or marks againest abuse and hardly scientific.

[QUOTE="WardCleaver02"]

Source please. Sony was very upfront about problems w/ PS1 & PS2. That is the difference between an electronics company & a software vendor. M$ is never honest about problems with their products.anarchist4eva

Uh, no they were not.

It took a class-action lawsuit to get them to compensate people for the DRE issue, and even then they did not admit to the problem.

Link

Ok let me try this another way. Sony has always dealt with problems with anything they manufacture. Lawsuit or not.

I could care less, since my 360 is from launch and still runnin great.

h575309

With luck like that, you should go to Vegas.

[QUOTE="anarchist4eva"]

Good point. I don't cite the credibility of a poll. I am referring to the history of M$ in this venue. Customer service is not their strong suit. Especially with fixing bad hardware/software.

Ninja-Hippo

The same thing that is now wrong with every other "US" companies customer service. What they haven't outsourced is all but a skeleton crew & deals with you in the most passive manner when they decide to get to you. That is if they can get past the language barrier! If you get someone you can speak to good for you. But that is the exception & not the rule.

Let me ask you this? Why do you think Apple has some of the highest rated customer service in the computer/electronics biz? Answer; Because you pay for it up front with the purchase price. And before you say Sony this, Sony that, I didn't give them high marks either. The difference is if you spend upwards of $25,000 on a hi-def broadcast camera, they tend to listen when you call. M$ does the same thing with their software. If you are a corporate client, you get onsite service & repair. The average joe gets Windows Vista & RROD.

54.2 %? that's impossible...

[QUOTE="anarchist4eva"]

[QUOTE="WardCleaver02"]

Uh, no they were not.

It took a class-action lawsuit to get them to compensate people for the DRE issue, and even then they did not admit to the problem.

Link

Ninja-Hippo

Ok let me try this another way. Sony has always dealt with problems with anything they manufacture. Lawsuit or not.

wow...no...no no no.
*not in reply to ninja hippo but too anarchist*

Sony denied any problems with the ps2 up till the day they settled the ps2 lawsuit out of court. and EVEN AFter they settled they said this exactly. as has been said, they charged your 100-150 dollars to get your system fixed because of DRE even when you were in warranty because they did not recognize it as a valid problem covered under the warranty.

This has been debunked enough times already.IronBass

[QUOTE="Ninja-Hippo"][QUOTE="anarchist4eva"]

Good point. I don't cite the credibility of a poll. I am referring to the history of M$ in this venue. Customer service is not their strong suit. Especially with fixing bad hardware/software.

The same thing that is now wrong with every other "US" companies customer service. What they haven't outsourced is all but a skeleton crew & deals with you in the most passive manner when they decide to get to you. That is if they can get past the language barrier! If you get someone you can speak to good for you. But that is the exception & not the rule.

Let me ask you this? Why do you think Apple has some of the highest rated customer service in the computer/electronics biz? Answer; Because you pay for it up front with the purchase price. And before you say Sony this, Sony that, I didn't give them high marks either. The difference is if you spend upwards of $25,000 on a hi-def broadcast camera, they tend to listen when you call. M$ does the same thing with their software. If you are a corporate client, you get onsite service & repair. The average joe gets Windows Vista & RROD.

[QUOTE="Ninja-Hippo"][QUOTE="anarchist4eva"]

Good point. I don't cite the credibility of a poll. I am referring to the history of M$ in this venue. Customer service is not their strong suit. Especially with fixing bad hardware/software.

anarchist4eva

The same thing that is now wrong with every other "US" companies customer service. What they haven't outsourced is all but a skeleton crew & deals with you in the most passive manner when they decide to get to you. That is if they can get past the language barrier! If you get someone you can speak to good for you. But that is the exception & not the rule.

Let me ask you this? Why do you think Apple has some of the highest rated customer service in the computer/electronics biz? Answer; Because you pay for it up front with the purchase price. And before you say Sony this, Sony that, I didn't give them high marks either. The difference is if you spend upwards of $25,000 on a hi-def broadcast camera, they tend to listen when you call. M$ does the same thing with their software. If you are a corporate client, you get onsite service & repair. The average joe gets Windows Vista & RROD.

[QUOTE="IronBass"]This has been debunked enough times already.darthogre

Yeah, we all went over this...but I have to give you credit for putting a new spin on the older news.

But old news is still old.

SolidTy

That article came out today...