Microsoft responds to Xbox 360 54.2 percent failure rate report, doesn't dispute

Ok MS has given their RRoD rate last year of being more the 26% of 360 within a year. Dvd drive issues range 10-14% and who can forget the E74 error! which is 10-15% rate. So when you add those rates up it well above 40% , which is sad, so 1 of 3 Xbox 360's will break in one way or another within its first year of use.... Best warranty bah!!! if its not a E74 or RRoD problem you have to pay to get it fixed. Poor design and poor quality parts play the major role of how the 360 fails as a quality console. Everyone I know that has a 360 has been through 2 at least, some have had 3 and a couple are on their forth. The local ups store where I live gets average of 30-40 360's a week to be sent back to get repaired, so that also says something.

04dcarraher

[QUOTE="micky4889"]

[QUOTE="DeadMagazines"] What's sad is that people other than hardcore fanboys are taking this poll serious and confronting MS about a freaking poll taken by a magazine. Pathetic. DeadMagazines

Although i think the poll was kind of stupid there is a reason M$ didn't dispute it ;)

If M$ wanted to dispute this it would mean having to disclose the real failure rate in order to prove this one wrong but since they didn't i think it's safe to assume it's still pretty damn high.

[QUOTE="DeadMagazines"][QUOTE="micky4889"]

Although i think the poll was kind of stupid there is a reason M$ didn't dispute it ;)

If M$ wanted to dispute this it would mean having to disclose the real failure rate in order to prove this one wrong but since they didn't i think it's safe to assume it's still pretty damn high.

micky4889

or they've all ways had the same stances, never to comment on rumors or speculation.

lol all MS had to do was say it was an error in polling data and their data shows the failure rate is no where near that ammount but instead of that the talk about their warranty pretty much confirming (wheather intentional for not) that the failure rate is that bad.

[QUOTE="micky4889"][QUOTE="blue_hazy_basic"]ooo stealth edit! :P

Sony haven't disputed the 11% failure rate either!

anshuk20002

360 such a good system, ppl still keep buying it. shows how crap ps3 is

[QUOTE="anshuk20002"]

[QUOTE="micky4889"] I'm pretty sure if the the poll pegged them at 54% they would lolmicky4889

360 such a good system, ppl still keep buying it. shows how crap ps3 is

just sell those games, who gives a damn. majority of those owners probably wont replay those 60 games that they have

[QUOTE="TheTrystero024"]God, I love the SW forums. :lol: Forget about the game videos and articles. Just go straight to System Wars and be entertained by threads like these. I didn't know that 5000 GI subcribers = 28 million 360 owners. LMAOWilliamRLBaker

actually my brother is on his tenth, my cousins brothers mothers grandsons friend is on his 20th, so actually some users are in the double digits. so less than 14 million

[QUOTE="WilliamRLBaker"][QUOTE="TheTrystero024"]God, I love the SW forums. :lol: Forget about the game videos and articles. Just go straight to System Wars and be entertained by threads like these. I didn't know that 5000 GI subcribers = 28 million 360 owners. LMAOanshuk20002

actually my brother is on his tenth, my cousins brothers mothers grandsons friend is on his 20th, so actually some users are in the double digits. so less than 14 million

[QUOTE="anshuk20002"]

[QUOTE="WilliamRLBaker"] didn't you know? half of all 360 sales are repurchases after a 360 fails. so the actual number is like 14 million owners.WilliamRLBaker

actually my brother is on his tenth, my cousins brothers mothers grandsons friend is on his 20th, so actually some users are in the double digits. so less than 14 million

I'm guessing MS do the same as Sony, issue you with a refurbed console... not a brand new one? So how can a refurbed console be considered as a new sale? I hate fanboys! the bane of the gaming community

[QUOTE="PA_DUTCH"]

I see your point, and to be clear i knowsonyhadproblems too. In fact i'm sure some 360 owners were PS2 disgruntled fans. I just wanted to make the point that if we as consumers do not hold companies responsible for sell consoles with inexcusable failure rates then we all suffer. Also people are saying i don't believe 50% failure rate (i agree) but is there Really any difference if the rate is 36%, still is unacceptable.

WilliamRLBaker

[QUOTE="micky4889"][QUOTE="DeadMagazines"] They don't need to respond to stupid questions about a poll of readers for a magazine. If you truly expect that of them then you must also expect them to come onto System Wars and continually rebuttal every other claim on here because this board has about as much credibility as that poll. WilliamRLBaker

or they've all ways had the same stances, never to comment on rumors or speculation.

[QUOTE="WilliamRLBaker"]

[QUOTE="micky4889"] But thats the thing they did respond but yet they never dismissed it. This poll has been posted at big name sites like IGN,Kotaku,1UP, Gamespot etc. theses sites get a serious of web traffic everyday if the 360's fail rate was >15% i see no reason why M$ wouldn't come clean. The only reason i can see that they wouldn't is because that number is still pretty high.micky4889

or they've all ways had the same stances, never to comment on rumors or speculation.

we'll have to wait to see. im sure your used to that by now

lol all MS had to do was say it was an error in polling data and their data shows the failure rate is no where near that ammount but instead of that the talk about their warranty pretty much confirming (wheather intentional for not) that the failure rate is that bad.

Ragashahs

This place is HILARIOUS.

[QUOTE="micky4889"]

Although i think the poll was kind of stupid there is a reason M$ didn't dispute it ;)

If M$ wanted to dispute this it would mean having to disclose the real failure rate in order to prove this one wrong but since they didn't i think it's safe to assume it's still pretty damn high.

Sony haven't disputed the 11% failure rate either!

[QUOTE="WilliamRLBaker"][QUOTE="PA_DUTCH"]

I see your point, and to be clear i knowsonyhadproblems too. In fact i'm sure some 360 owners were PS2 disgruntled fans. I just wanted to make the point that if we as consumers do not hold companies responsible for sell consoles with inexcusable failure rates then we all suffer. Also people are saying i don't believe 50% failure rate (i agree) but is there Really any difference if the rate is 36%, still is unacceptable.

furomaster_99

um you do know santa clause existed right? http://www.stnicholascenter.org/Brix?pageID=35

all myths have basis in fact.

[QUOTE="furomaster_99"]

[QUOTE="WilliamRLBaker"] there is a difference, and a fundamental one. First I don't believe its 36% i believe its lower,I believemicrosoft has taken steps to lower the problem since launch. The fundamental difference is that 36% is lower then 54% and spreading out rumors of 54% is a bad thing to do no one should sit and tell lies, Gameinformer was negligent they made no effort to set rules, guidelines to the survey to show that it was older units...etc that were failing. Nothing in the survey lets us know specifics all it is is BOOM 54% boom 11% boom...etc It was a tactic to sell systems, and likely put forth by its owner Gamestop.WilliamRLBaker

[QUOTE="WilliamRLBaker"]

[QUOTE="micky4889"] But thats the thing they did respond but yet they never dismissed it. This poll has been posted at big name sites like IGN,Kotaku,1UP, Gamespot etc. theses sites get a serious of web traffic everyday if the 360's fail rate was >15% i see no reason why M$ wouldn't come clean. The only reason i can see that they wouldn't is because that number is still pretty high.micky4889

or they've all ways had the same stances, never to comment on rumors or speculation.

then that is the fault of game informer not microsoft, Game informer was down right negligent with that survey they offered no wide ranging info on the poll, they offered nothing to explain what the survey was older systems? newer? It was a tactic publicity to get subscriptions and sales likely put forth by their lord and master gamespot.

P.S: well im off all im gonna sleep now.

Well if they denied it they would be faulty manufacturers and liars. Either way I love how the 11% of Sony is mentioned as if it was anywhere near the rate of 54% which is almost 5 times higher. If the numbers were really false, MS is really foolish for not directly addressing that immediately.

"...one of the best warranties in the industry".
Well that's because your product is a faulty piece of **** for which that is required or you would've gotten your ass sued. So congrats on beating your chest over your great achievement there.

The Jasper is much less prone to failure, but any model before that I give an estimated lifespan of one and a half years. But being on my fifth 360, that's what I expect out of my new Jasper as well.

Um, what? Vista is trash. Vista is such trash that windows 7, a BETA os, improves a computer's performance dramatically over vista.

[QUOTE="anarchist4eva"]

[QUOTE="Ninja-Hippo"] Are you just ignoring the responses to your 'sony were very upfront about their problems' post then? And please, explain to me exactly what is wrong with microsoft's customer service.WilliamRLBaker

The same thing that is now wrong with every other "US" companies customer service. What they haven't outsourced is all but a skeleton crew & deals with you in the most passive manner when they decide to get to you. That is if they can get past the language barrier! If you get someone you can speak to good for you. But that is the exception & not the rule.

Let me ask you this? Why do you think Apple has some of the highest rated customer service in the computer/electronics biz? Answer; Because you pay for it up front with the purchase price. And before you say Sony this, Sony that, I didn't give them high marks either. The difference is if you spend upwards of $25,000 on a hi-def broadcast camera, they tend to listen when you call. M$ does the same thing with their software. If you are a corporate client, you get onsite service & repair. The average joe gets Windows Vista & RROD.

It's an internet poll, thus untrustworthy.

So the 1 out of 10 failure rate on PS3's the same reader poll shows is going to be gospel now too, right? :roll:

gensigns

Yeah its weird how the 54.2% failure rate for the 360 stuck as fact, while the 10.6% failure rate for the PS3 goes unnoticed.

Oh and lets not forget.
BUT SONY FIXED IT! they did? yet the settlement came all most 5 years after the fact.

http://www.eurogamer.net/articles/news101105ps2lawsuit

BUT BUT the microsoft has DON NuTTING!
well at all most 4 years...why aren't they given the 5 years to do something about it?

But in the end no, sony never fixed it, it exists today but at a very small percentage.

WilliamRLBaker

Bububut Sony is teh saint :cry:.

[QUOTE="gensigns"]

So the 1 out of 10 failure rate on PS3's the same reader poll shows is going to be gospel now too, right? :roll:

Yeah its weird how the 54.2% failure rate for the 360 stuck as fact, while 10.6% failure rate for the PS3 goes unnoticed.

[QUOTE="dkrustyklown"]

[QUOTE="Nedemis"]Why bother disputing a failed poll that didn't even take into consideration 360 haters that voted when they more then likely haven't even PLAYED a 360? That poll was nothing more then massive fail and ANY post claiming it as truth is an automatic fail. You know.....kinda like this thread. :lol:Shattered007

If that were the case, then wouldn't there be just as many PS3 haters who did the same thing? Wouldn't there be even MORE Wii haters who did the same thing?

Still yet, the 360 came out with the highest polled failure rate. There is no reason to suspect that any more false failures were reported for the 360 than for the PS3 or the Wii. Whether you like it or not, that means something.

You did not address the point that I was making. Why would the 360 get MORE false failure reports than either of the other two consoles? Even if a certain percentage of the reporting is false, it wouldn't vary from one console to another. In other words, for every Sony fanboy reporting a false failure for a 360, there should be a MS fanboy reporting a false failure for the PS3, yet the 360 received five times that of the PS3. Statistically, that means something. Sure, the true failure percentage would actually be lower than 54% for the 360, but it does, however, logically follow that the failure rate of the 360 is something on the order of 4 to 5 times that of the PS3.

You're stuck on the 54% figure, which is unimportant. The IMPORTANT statistic is that the 360 failure rate was reported, according to the poll, to be many times that of the PS3.

Statistical analysis FTW.

Judging from the 11% PS3 failure rate, it seems like a lot of cows on SW has spent $100+ to repair their PS3s. Why isn't Sony doing anything about its console's abysmal failure rate?

[QUOTE="gensigns"]

So the 1 out of 10 failure rate on PS3's the same reader poll shows is going to be gospel now too, right? :roll:

Yeah its weird how the 54.2% failure rate for the 360 stuck as fact, while 10.6% failure rate for the PS3 goes unnoticed.

More people should take comparative statistics in college. It isn't the numbers themselves that are significant, it's the DIFFERENCE between them that matters the most.

"Best warranty" is the one you don't have to use, IMO. :roll:

GreenGoblin2099

Sony only has a one year warranty. Enjoy paying Sony $150 to get it fixed after the YLOD.

[QUOTE="GreenGoblin2099"]

"Best warranty" is the one you don't have to use, IMO. :roll:

PS3_3DO

Sony only has a one year warranty. Enjoy paying Sony $150 to get it fixed after the YLOD.

I can imagine how often that happens to cows. 11% failure rate with a warranty like that, wow.

[QUOTE="Zaistev_basic"][QUOTE="opex07"]

Yeah its weird how the 54.2% failure rate for the 360 stuck as fact, while 10.6% failure rate for the PS3 goes unnoticed.

opex07

The reason why PS3 failure rate is unnoticed perhaps because the degree of the hardware failure is minimal or less nuisance. RROD on the other hand, is quite a phenomenon and controversial hardware failure that even the media took notice of it. Posting percentage of hardware failure is irrelevant. What's relevant is whether the problem can be fixed or just marginalized. That's the difference between PS3 and X360 hardware failure.

[QUOTE="PS3_3DO"]

[QUOTE="GreenGoblin2099"]

"Best warranty" is the one you don't have to use, IMO. :roll:

EndorphinMaster

Sony only has a one year warranty. Enjoy paying Sony $150 to get it fixed after the YLOD.

I can imagine how often that happens to cows. 11% failure rate with a warranty like that, wow.

On N4g.com there is an article about a woman in Australia that had a PS3 break after two years and Sony wanted her to pay $315 AU Dollars to fix it.

"Best warranty in the industry" :lol: Well.....that's true.Floppy_Jim

And "worst warranty in the industry: Sony" :lol: hope you dont' get the yellow light after the first year!

[QUOTE="Floppy_Jim"]"Best warranty in the industry" :lol: Well.....that's true.PS3_3DO

And "worst warranty in the industry: Sony" :lol: hope you dont' get the yellow light after the first year!

They shouldn't have said anything. I knew the failure rate was bad but not that bad I'll never get a 360 now

Cruse34

[QUOTE="EndorphinMaster"]

[QUOTE="PS3_3DO"]

Sony only has a one year warranty. Enjoy paying Sony $150 to get it fixed after the YLOD.

PS3_3DO

I can imagine how often that happens to cows. 11% failure rate with a warranty like that, wow.

On N4g.com there is an article about a woman in Australia that had a PS3 break after two years and Sony wanted her to pay $315 AU Dollars to fix it.

Wow Sony, why?!

bububut teh PS3s don't break :cry:

But they do, according to cows' beloved and indisputable GI poll :lol:.

[QUOTE="Cruse34"]

They shouldn't have said anything. I knew the failure rate was bad but not that bad I'll never get a 360 now

LOXO7

Why they replace it? I'm on my 5th Xbox 360 and I don't regret the purchase at all.

[QUOTE="PS3_3DO"]

[QUOTE="Floppy_Jim"]"Best warranty in the industry" :lol: Well.....that's true.Floppy_Jim

And "worst warranty in the industry: Sony" :lol: hope you dont' get the yellow light after the first year!

Really I had my first 360 last two years and now my replacement has lasted a year an half. ;)

But you keep believing polls = fact! :lol:

[QUOTE="Floppy_Jim"][QUOTE="PS3_3DO"]

And "worst warranty in the industry: Sony" :lol: hope you dont' get the yellow light after the first year!

PS3_3DO

Really I had my first 360 last two years and now my replacement has lasted a year an half. ;)

But you keep believing polls = fact! :lol:

Ok MS has given their RRoD rate last year of being more the 26% of 360 within a year. Dvd drive issues range 10-14% and who can forget the E74 error! which is 10-15% rate. So when you add those rates up it well above 40% , which is sad, so 1 of 3 Xbox 360's will break in one way or another within its first year of use.... Best warranty bah!!! if its not a E74 or RRoD problem you have to pay to get it fixed. Poor design and poor quality parts play the major role of how the 360 fails as a quality console. Everyone I know that has a 360 has been through 2 at least, some have had 3 and a couple are on their forth. The local ups store where I live gets average of 30-40 360's a week to be sent back to get repaired, so that also says something.

[QUOTE="WilliamRLBaker"][QUOTE="04dcarraher"]

Ok MS has given their RRoD rate last year of being more the 26% of 360 within a year. Dvd drive issues range 10-14% and who can forget the E74 error! which is 10-15% rate. So when you add those rates up it well above 40% , which is sad, so 1 of 3 Xbox 360's will break in one way or another within its first year of use.... Best warranty bah!!! if its not a E74 or RRoD problem you have to pay to get it fixed. Poor design and poor quality parts play the major role of how the 360 fails as a quality console. Everyone I know that has a 360 has been through 2 at least, some have had 3 and a couple are on their forth. The local ups store where I live gets average of 30-40 360's a week to be sent back to get repaired, so that also says something.

04dcarraher

[QUOTE="LOXO7"]

[QUOTE="Cruse34"]

They shouldn't have said anything. I knew the failure rate was bad but not that bad I'll never get a 360 now

-RPGamer-

Why they replace it? I'm on my 5th Xbox 360 and I don't regret the purchase at all.