[QUOTE="RockTown11"][QUOTE="pimperjones"]How exacty is selling a PS3 bad for business? Explain that one for me.pimperjones
1) He did not say it was bad for businuess. 2) Maybe it's not all about "what's good for business". I know that in my job, it's about suiting the customer's needs. Okay explain this one to me, the next day the lady comes back with her son and says Joe Blow told me yesterday that I can get everything on my 360 that the PS3 has with the exception of 2 games Motorstorm and Resistance, so I didn't buy the PS3. My son really wanted Virtua Fighter 5 for his birthday and I just found out that it's not available on 360. So you've wasted my time and now I come back and you are all sold out of PS3s. What are you going to do about it, you've wasted 1 day of my time, and now you have no PS3 and my son didn't get Virtua Fighter 5 for his birthday all because one of your employees wanted to give some useful advice. See where your uninformed advice lead you. Although that scenario is completely ridiculous. I agree with you, informed advice should be given -- and I would be upset all the same if I was given untrue advice. The only point I'm making is that salesman are entitled to their opinions.
[QUOTE="blue-fish"][QUOTE="pimperjones"][QUOTE="RockTown11"][QUOTE="blue-fish"]He said that because he thought you would be disappointed with a PS3 on top of your 360. And dissappointed customers go somewhere else. They are not just supposed to sell you stuff, they are supposed to sell you stuff you will be happy they recommended. And this employee obviously didn't think you'd be glad you got a PS3.Krigon
Good point. Thanks for the backup -- what a video game store be without some opinion every now and then.
You have no opinions when working, you exist to serve the customers needs simple as that. Say a 70 year old man comes into a car dealer and asks for a 6 speed Sports car with 500hp, now you're opinion may be dude that cars too fast for you. But guess what thats none of your business.
So people are hired to be drones? Is that your job? Maybe mothers who know nothing about games want opinions when buying a $600 machine? It's not a sports car, it's a console, and they want that customer coming back again and again. The car salesman couldn't care less once he's sold the car. My friend works at EB, that is how he was told to conduct business. I have people working for me at a gaming store and i wan't them to be unbiased and sell whichever system the customer wants to buy and after selling that system i want them to convince the customer to buy some addons, games and that they should make the customer consider secondary system. I do not want my employees to discourage people from buying at my store. and yes i care less if a customer later on would be unsatisfied with the system he owns, as long as the customer got a good service at our store. I agree with you. For the most part, selling an item should but unbiased. And you should not even discourage someone to buy something. However, if a customer gives you a scenario, and opens things up for the salesman interpretation. Give them some opinions and advice dammit.
How exacty is selling a PS3 bad for business? Explain that one for me.pimperjones
1) He did not say it was bad for businuess. 2) Maybe it's not all about "what's good for business". I know that in my job, it's about suiting the customer's needs.
[QUOTE="RockTown11"][QUOTE="blue-fish"]He said that because he thought you would be disappointed with a PS3 on top of your 360. And dissappointed customers go somewhere else. They are not just supposed to sell you stuff, they are supposed to sell you stuff you will be happy they recommended. And this employee obviously didn't think you'd be glad you got a PS3.pimperjones
Good point. Thanks for the backup -- what a video game store be without some opinion every now and then. You have no opinions when working, you exist to serve the customers needs simple as that. Say a 70 year old man comes into a car dealer and asks for a 6 speed Sports car with 500hp, now you're opinion may be dude that cars too fast for you. But guess what thats none of your business. You exist to serve the customer's needs -- and their needs go hand in hand with advice. If a customer already has a PS3 and walks up to the counter with component cables, dvi cables, and HDMI cords thinking he needs all of these to hook his PS3 up to and HDTV. Your mental policy should not be "oh, well, f him... salesman have no opinions". No. You are going to make sure that he leaves with what he came for. Now, it's a different scenario if he walks up and gives no indication that he owns a PS3 OR an HDTV and still wants to buy the plethra of cords. In that situation, the salesman or the cashier has no knowledge of the reason for purchase - because the buyer did offer inofrmation and open it up for opinion or advice. But if he tells the cashier that he is trying to hook his playstation up to his high definition television -- and that is the reason he is buying all of those cords. The cashier may then offer, "oh well, you only need this one." In most cases , the buyer would respond with "oh, I was unaware of this, thank you." Obvious parallels can be drawn from the second scenario and the situation of the mother buying the PS3. She had to of told the cashier that her son already had an Xbox 360, otherwise he would not have known.
He said that because he thought you would be disappointed with a PS3 on top of your 360. And dissappointed customers go somewhere else. They are not just supposed to sell you stuff, they are supposed to sell you stuff you will be happy they recommended. And this employee obviously didn't think you'd be glad you got a PS3.blue-fish
Good point. Thanks for the backup -- what a video game store be without some opinion every now and then.
[QUOTE="xxPantherxx"]Please stop it, Gamespot isn't out to get Sony.. get it out of your mind.. If you stay on the forums just for the forums, good... just don't make dumb posts like this one, hyping up the whole "Gamespot hates Sony" controversySexy_FFVII
Did you see "GameSpot hates Sony" in my post? LOL. He did put "Gamespot hates Sony" in quotations to imply that he thought that's what your message intended -- especially considering the location of the thread.
[QUOTE="RockTown11"]Even as a PS3 fan -- I have to admit that if I went into a store and was about to invest in say... an expensive, outdated DVD player, that I knew nothing about. I would hope to God that the salesperson would tell me what he thought about it, and impart some knowledge onto me. I am in no way saying that a Playstation 3 is an "expensive, outdated DVD player" -- seriously, but I am saying that it is more-than-helpful for an employee or manager to try to help customers with the best intentions (and it sounds like this guy did) - especially if the buyer seemed inexperienced (which albeit, is the only way to describe a mother in a video game store).
The bottom line is, all of this talk about taking the issue to court and what not, is completely ridiculous. Only in America would kids mistake honest advice for hate crimes... :( pimperjones
Well if the information was correct it would be helpful, but the fact is the manager gave misinformation, he said that the only games exclusive on PS3 were Motorstorm and Resistance, he neglected to mention, Virtua Fighter 5 (timed), F1 Racing, Genji, Untold Lengends, Ridge Racer 7. Now say I really wanted to play F1 racing or VF 5, now I would be outta louck based on his misinformation. What the manager should have said was there are only 6 exclusive titles available now on PS3 if you do not care for those 6 titles than stay with 360. There's a difference between giving helpful advice and giving false information disguised as helpful advice. This is true the misinformation is the fault of the manager, and I bet he sat behind the counter and plotted to lie to this mother so that she wouldn't purchase a ps3 for her son. He probably even knew it was her son's birthday, and just wanted to piss the kid off. -- only joking. But when you say that he gave "false information disguised as helpful advise" this connotes that the manager did this with mal intent. Now I am not arguing that the advice itself given to the mother was correct, but I AM saying that the manager's overall message was to persuade mommy not to buy the ps3 because it did not have very MANY games out that are not also on the XboX system. And considering that the mother did not going into the store with prior knowledge of the games and the systems etc., I think the manager portrayed the general concept that he was trying to. Regardless of whether or not the manager had said 6 titles instead of 2 titles, the intent of the message would have been the same.
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