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shawty1984

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#1 shawty1984
Member since 2007 • 938 Posts
They should repair his console for good press, but have a warning for this in the future stating they aren't resonsible for how a person treats their console. shadowfox55


They already do. Its just people dont read it, then complain when it breaks.
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shawty1984

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#2 shawty1984
Member since 2007 • 938 Posts
I'm wondering if half the posts are even informed to the actual condition of the console being discussed. It's not normal dust. It's as if the dust of the world had a global conference and hosted it in this particular PS3. It's borderline dirt, like the Motorstorm commercial actually took place in his living room.emitsu97


Exactly. My dads 6 month old black car thats never been washed is seriously comparable to how dirty that PS3 is. My 5 year old PS2 is nothing like that PS3. As I said, the dust/dirt on that PS3 is not normal 8 month old house dust.
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shawty1984

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#3 shawty1984
Member since 2007 • 938 Posts

I work at BestBuy and I cansay that...

Dust does not void the warranty for computer under a Best Buy PSP (Performance Service Plan)

It's considere NWNT (Normal Wear and Tear)

However, Sony is different and they have their own stupid rules.

Getting a repair through them was a breeze for me. They sent me the box recently and I shipped it off and just a few days ago I got the email telling me they shipped me a new console.

Its really that simple. YES they do require a receipt. Its part of the Warranty agreement. If you don't like it. Too bad soo sad.

As for the dust issue. They should repair it. Its really dusty, I agree....but you have to treat customer better than this.

ParadiseAwaits


No they dont and thats why they aint and the majority of people (based on lots of forums I have read) agree with Sony. They have got a set of rules and rightly so. The 'contract' between Sony and the customer is they provide you with a working PS3 and the customer has to then look after it (as stated in the warranty I posted earlier on. As I said Ive had my PS2 for 5 years and it looks nothing like the dust in those pics. That PS3 was neglected. Why should a company who is there to make money start reparing consoles for free when obviously they have been neglected. In no way shape or form can any of this be blamed on Sony.
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shawty1984

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#4 shawty1984
Member since 2007 • 938 Posts
[QUOTE="shawty1984"][QUOTE="The_Tombo"]

Seriously people how did you get so far up sony's arse?

Sure the thing is dusty no guff.. the thing collects dust like a maniac.. so by the looks of it this guy did not wipe of his ps3 since he bought it.. which was only a year ago and it should not void warranty like that..

sony should just give him a new one and avoid all this 360 like warranty crap. But the solution to this is quite simple.. make them send it back .. when the guy receives it just wipe it off and then send it back again stating that you took care of the hazardous material and it thus being safe to repair.

that should solve that.

Deihmos



Yes it does void the warranty (as you will see further down) and so it should. Even if the PS3 or any other electronic product never got cleaned for 8 months to 1 year, it still should look nothing like that. Heck he has even got dust/dirt in the card slots. Why should Sony just give him a new one? Its then the case of if it ever happrens again or people start doing it on purpose they will have to keep giving people free repaired PS3's which makes no business sense. With all due respect, the guys house must be a tip and even worse, I would hate to think what the hell his lungs look like.

From the Safety and support booklet that came with the PS3 - EU - UK

"Do not expose the system or accessories to dust, smoke or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-upor cigarette smoke residue on the internal components (such as the lens) may-cause the system to malfunction."

So they have already warned people about it, hence why they will not fix it for free.

From the same book. The guarantee part.

"Sony Computer Entertainment Europe LTD ("SCEE") guarentees that this product is free from defects in materials and workmanship that result in product failure during normal usage in accordance with the terms set out in below and will, for a period of 1 (one) year from the date of original purchase, repair or )at SCEE's option) replace any component part of this product, free of charge, where it is faulty due to defective materials or workmanship."

This is from the same part as above in the Important section.

"12. You may not claim under this guarentee when the product is damaged as a result of:
i. commercial use, accident, fair wear and tear, negligence, abuse or misuse (including, without limitation, failure to use this product for its normal purpose and/or in accordance with instructions on proper use and maintenance, or installation or use in a manner inconsistent with applicable local technical or safety standards)
vi. operation or treatment of the product inconsistent with normal personal or domestic use or operation outside the product specifications."

I really hope he takes Sony to court. As you can see Sony are well covered. I hope he wastes his time and money on something stupid like this. He deserves all he gets.

Not wiping a console should not void a warranty. My PC gets really dusty at times but that's not affecting anything inside and opening a console voids the warranty. So the kid never bothered to wipe his console big deal. He should have at least wiped it off before sending it for repair but not to repair it because it has dust outside is just rediculous. I guess it's his fault for sending it in that conditition.



Have you even looked at the pics? The dust/dirt is INSIDE the USB and card reader slots. This is not 8 month old house dust. Even with the PS3 being a dust magnet, it should not get in them condtions. My dad has a 6 month old black car which has never been washed and seruiously its is comparable tot he stae of that PS3. My 5 year old PS2 isnt even that dirty.
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shawty1984

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#5 shawty1984
Member since 2007 • 938 Posts

Seriously people how did you get so far up sony's arse?

Sure the thing is dusty no guff.. the thing collects dust like a maniac.. so by the looks of it this guy did not wipe of his ps3 since he bought it.. which was only a year ago and it should not void warranty like that..

sony should just give him a new one and avoid all this 360 like warranty crap. But the solution to this is quite simple.. make them send it back .. when the guy receives it just wipe it off and then send it back again stating that you took care of the hazardous material and it thus being safe to repair.

that should solve that.

The_Tombo


Yes it does void the warranty (as you will see further down) and so it should. Even if the PS3 or any other electronic product never got cleaned for 8 months to 1 year, it still should look nothing like that. Heck he has even got dust/dirt in the card slots. Why should Sony just give him a new one? Its then the case of if it ever happrens again or people start doing it on purpose they will have to keep giving people free repaired PS3's which makes no business sense. With all due respect, the guys house must be a tip and even worse, I would hate to think what the hell his lungs look like.

From the Safety and support booklet that came with the PS3 - EU - UK

"Do not expose the system or accessories to dust, smoke or steam. Also, do not place the system in an area subject to excessive dust or cigarette smoke. Dust build-upor cigarette smoke residue on the internal components (such as the lens) may-cause the system to malfunction."

So they have already warned people about it, hence why they will not fix it for free.

From the same book. The guarantee part.

"Sony Computer Entertainment Europe LTD ("SCEE") guarentees that this product is free from defects in materials and workmanship that result in product failure during normal usage in accordance with the terms set out in below and will, for a period of 1 (one) year from the date of original purchase, repair or )at SCEE's option) replace any component part of this product, free of charge, where it is faulty due to defective materials or workmanship."

This is from the same part as above in the Important section.

"12. You may not claim under this guarentee when the product is damaged as a result of:
i. commercial use, accident, fair wear and tear, negligence, abuse or misuse (including, without limitation, failure to use this product for its normal purpose and/or in accordance with instructions on proper use and maintenance, or installation or use in a manner inconsistent with applicable local technical or safety standards)
vi. operation or treatment of the product inconsistent with normal personal or domestic use or operation outside the product specifications."

I really hope he takes Sony to court. As you can see Sony are well covered. I hope he wastes his time and money on something stupid like this. He deserves all he gets.
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shawty1984

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#6 shawty1984
Member since 2007 • 938 Posts
No you wont. Thats just simply wrong. 1080p at 37" is just fine, if you sit at the right distance away from it.
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#7 shawty1984
Member since 2007 • 938 Posts
The differences between 1080p and 720p are not miniscule at all.
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#8 shawty1984
Member since 2007 • 938 Posts
No you dont. 37" at 1080p will look more or less the same as 1080p at 60", the difference been you need to sit closer to the 37".
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#9 shawty1984
Member since 2007 • 938 Posts
Thats wrong. 1080p at 37" will be more or less the same as a 60" at 1080p, its just the distance you have to sit away from them that counts.
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shawty1984

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#10 shawty1984
Member since 2007 • 938 Posts
Im commiting suicide here, I know. And I know this is system wars, but what happened to reason debate? What happened to talking normally without using the words lemmings, cows, owned and the rest.

I wonder how many people this website turns people off from posting here because of the type of people already posting here. What happened to debating about something in an adult way, yes even in system wars. No wonder gamers get a bad name.