How can I get this guy fired?

Just out of curiousity, I'd like this thread to be bumped when MrGeezer goes to the shop next. I'd like to find out how things'll transpire. super_mario_128

...All this and you haven't once even said a word about it to the guy himself?

GabuEx

No. Because in all seriousness, I SHOULDN'T HAVE TO. That is NOT my responsibility as a customer. If I raise a fuss with the dude's BOSS, and the guy's BOSS wants to give the dude a lecture about how customer service woks, then that is not any of my concern. But as a customer, it is NOT my responsibility to directly confront the people who are being hostile and offensive to me.

I work in a store that sells magazines and books (part time student job). I'm required to ask customers whether they want a plastic bag or not.

I'm ENTIRELY against plastic bags (although those at the store are oxybiodegradable (is it how that word is spelled?)) but I don't go telling people how bad they are if they take one. If they don't take one and make a comment about making a green gesture or something, then I will most likely agree with them and encourage this kind of action for the environment.

It's not exactly what you're going through, but I understand it may be hard for that dude (unless he is simply just an annoying jerk, which is possible) to keep himself from warning people. It is NOT his job, which is why I didn't comment on any people buying cigs when I worked at a gas station. I don't go telling people what they should do even though I know smoking is dangerous and all that. It's not his job to tell you that, so you should probably talk to him about it. If he doesn't understand or simply doesn't care, I doubt he'll ever get fired for something as small as that, but he may get some kind of warning.

Overall, if you can't get him to stop or simply fired, just switch stores where you buy your cigs or... stop smoking!

[QUOTE="GabuEx"]

...All this and you haven't once even said a word about it to the guy himself?

MrGeezer

No. Because in all seriousness, I SHOULDN'T HAVE TO. That is NOT my responsibility as a customer. If I raise a fuss with the dude's BOSS, and the guy's BOSS wants to give the dude a lecture about how customer service woks, then that is not any of my concern. But as a customer, it is NOT my responsibility to directly confront the people who are being hostile and offensive to me.

It's not your responsibility as a customer, but I must say that I would consider it your responsibility as, well, a decent human being. My first reaction the moment I get anything approaching bad service is not to immediately try to figure out how to get the person fired, especially when it's something as small and as easily correctable as this.

This isn't even mentioning how much less effort it would take to simply tell the guy to stop compared to finding out the guy's name and then attempting to get him fired. Seriously, in the time it's taken you to write out all these paragraphs, do you know how many times you would have been able to tell the guy to please stop trying to get you to quit smoking?

I . stop smoking!

BaraChat

Tell management. And I hope you aren't insulting all cashiers across the world, just the convenience store ones. The grocery store ones have it harder than you may think. Take my word for it.

[QUOTE="super_mario_128"][QUOTE="MrGeezer"]

Uh...what?!

I'm sorry, these are CONVENIENCE STORES. They are not GO OUT OF YOUR WAY TO BUY OVERPRICED PRODUCTS stores. I go to that convenient store because it is CONVENIENT. If the customer has to go out of his way to find a different store just because the people working there are jerks, then something is wrong. And what is wrong CERTAINLY isn't the fault of the dude who simply tries to buy a damn pack of cigarettes.

MrGeezer

I may be a jackass, but I can tell you one thing. If my bosses ever heard ME saying those kinds of things to a customer, I'd be fired on the spot. And it is NOT the customer's responsibility to work things out with employees who are jackasses. Employees who are jackasses should simply not have jobs. I (and I'm assuming YOU) do not shop at stores only to be insulted, and I do not have ANY reason to be the source of ridicule by a ****ing GAS STATION CASHIER who gets an attitude when people buy the exact same thing that HE IS SELLING.

That's basic customer service. If you are selling tobacco, then you should not insult your customers for buying tobacco. Otherwise, you SHOULD lose your job. If you're a vegetarian who works at a reastaurant, you shouldn't advise people not to buy steak buy showing them pictures you have in your wallet of cows that have been gruesomely slaughtered. And when you sell liquor to poor people, you have no business making fun of your own customers when they buy cheap liquor.

He DOES deserve to be fired. Absolutely 100%, there is no question of that. He is in the business of selling poison, and then he tries to publicly ridicule me when I buy the EXACT same product that he is SELLING.

The best course in my opinion is to simply tell his supervisor what he said and how you were offended. There's not much else that YOU can do. Let the supervisor and managers decide if he should be fired or not. YOU (the customer) should not be the one to decide; that job belongs to the supervisors and managers so take it up with them. I have been a manager myself in the past for different companies. If this is all he said, I will tell you one thing. I would NOT fire him for those comments but would write him up and warn him he needs to watch what he says around customers because some would take offense. Only if the act continues and I receive any more complaints would I consider having him fired.

First, I would complain to his supervisor. Should the supervisor deem it necessary then so be it. Perhaps there have been more complaints. Either way, I believe you should just let the supervisor handle the situation and not play "God" with another person's job.

My apologies if playing "God" was not your intention, but by reading your post, it does sound like you would be willing to do anything to get this person fired and in my opinion would be wrong on so many levels.

Sorry, but maybe he NEEDS that job, but doesn't want people smoking. Just ask him to stop saying those things, it's not worth ruining someones life over.TSNAKE617

Again, as a customer, it's none of my business whether or not he needs that job. If he REALLY needs that job, then maybe he should stop being so insulting to the people who enable him to have that job.

ALL that I care about is that I want to use the convenience store without being insulted. Is that REALLY so unreasonable? I'm not making weird requests or asking the dude to bust his ass for services that no one asks for. I'm not asking him to personally come out and pump my gas for me. All I want is to buy a damn pack of cigarettes without him insulting me for buying what he SELLS.

Seriously, id that REALLY such an unrealistic expectation to have? When I go to a person who voluntarily SELLS a product, is it really that unreasonable to expect that those people won't intentionally try to insult the people who BUY the product?

[QUOTE="TSNAKE617"]Sorry, but maybe he NEEDS that job, but doesn't want people smoking. Just ask him to stop saying those things, it's not worth ruining someones life over.MrGeezer

Again, as a customer, it's none of my business whether or not he needs that job. If he REALLY needs that job, then maybe he should stop being so insulting to the people who enable him to have that job.

ALL that I care about is that I want to use the convenience store without being insulted. Is that REALLY so unreasonable? I'm not making weird requests or asking the dude to bust his ass for services that no one asks for. I'm not asking him to personally come out and pump my gas for me. All I want is to buy a damn pack of cigarettes without him insulting me for buying what he SELLS.

Seriously, id that REALLY such an unrealistic expectation to have? When I go to a person who voluntarily SELLS a product, is it really that unreasonable to expect that those people won't intentionally try to insult the people who BUY the product?

[QUOTE="MrGeezer"]

[QUOTE="TSNAKE617"]Sorry, but maybe he NEEDS that job, but doesn't want people smoking. Just ask him to stop saying those things, it's not worth ruining someones life over.funnymario

Again, as a customer, it's none of my business whether or not he needs that job. If he REALLY needs that job, then maybe he should stop being so insulting to the people who enable him to have that job.

ALL that I care about is that I want to use the convenience store without being insulted. Is that REALLY so unreasonable? I'm not making weird requests or asking the dude to bust his ass for services that no one asks for. I'm not asking him to personally come out and pump my gas for me. All I want is to buy a damn pack of cigarettes without him insulting me for buying what he SELLS.

Seriously, id that REALLY such an unrealistic expectation to have? When I go to a person who voluntarily SELLS a product, is it really that unreasonable to expect that those people won't intentionally try to insult the people who BUY the product?

Do you have a reliable source to support such a claim?

[QUOTE="funnymario"][QUOTE="MrGeezer"]

Again, as a customer, it's none of my business whether or not he needs that job. If he REALLY needs that job, then maybe he should stop being so insulting to the people who enable him to have that job.

ALL that I care about is that I want to use the convenience store without being insulted. Is that REALLY so unreasonable? I'm not making weird requests or asking the dude to bust his ass for services that no one asks for. I'm not asking him to personally come out and pump my gas for me. All I want is to buy a damn pack of cigarettes without him insulting me for buying what he SELLS.

Seriously, id that REALLY such an unrealistic expectation to have? When I go to a person who voluntarily SELLS a product, is it really that unreasonable to expect that those people won't intentionally try to insult the people who BUY the product?

MrGeezer

Do you have a reliable source to support such a claim?

[QUOTE="MrGeezer"][QUOTE="funnymario"]If thats really all you cared about, you would've kindly asked him to stop rather than being bent on getting him fired.MAILER_DAEMON

Do you have a reliable source to support such a claim?

Did you ever consider that I might not talk too good? Did you ever consider that I mnight have socialization disorders which make it incredibly difgficult for me to socialize with people in any meaningful way? Is THAT any of the cashier's business? If a customer walks in with a burned face, should the employee get to laugh at her because she's ugly? Are the CIRCUMSTANCES of the customer's face ANY of the employee's business?

[QUOTE="TSNAKE617"]Sorry, but maybe he NEEDS that job, but doesn't want people smoking. Just ask him to stop saying those things, it's not worth ruining someones life over.MrGeezer

Again, as a customer, it's none of my business whether or not he needs that job. If he REALLY needs that job, then maybe he should stop being so insulting to the people who enable him to have that job.

ALL that I care about is that I want to use the convenience store without being insulted. Is that REALLY so unreasonable? I'm not making weird requests or asking the dude to bust his ass for services that no one asks for. I'm not asking him to personally come out and pump my gas for me. All I want is to buy a damn pack of cigarettes without him insulting me for buying what he SELLS.

Seriously, id that REALLY such an unrealistic expectation to have? When I go to a person who voluntarily SELLS a product, is it really that unreasonable to expect that those people won't intentionally try to insult the people who BUY the product?

Let's make a list, shall we?

1) He's around 30, so he probably didn't go to college. That means that may be the only job available for him.

2) He can't get a new job easily if he gets fired. It may just be a convenience store job, but he still has a resume.

3) That's heartless that you would even consider putting him on the streets.

4) It's not his opinion. Smoking kills! There's no doubt it's bad for you!

5) It doesn't seem like he was being a jackass.

6) Telling you cigarettes are bad for you isn't insulting. Saying "You're a freaking idiot for smoking!" is insulting.

7) Voluntarily selling!? It's his JOB! The COMPANY sells the cigarettes! He just works there!

8) This isn't even a reason to get fired.

9) If you're old enough to be buying drugs, then you should be a lot more mature than this.

Have I made my point? Grow up, dude. I'm 15 and I'm way more mature than you are.

Have I made my point? Grow up, dude. I'm 15 and I'm way more mature than you are.

Ratfuzz

Pardon me, but are you even old enough to HAVE a job?

[QUOTE="MAILER_DAEMON"][QUOTE="MrGeezer"]

Do you have a reliable source to support such a claim?

MrGeezer

Did you ever consider that I might not talk too good? Did you ever consider that I mnight have socialization disorders which make it incredibly difgficult for me to socialize with people in any meaningful way? Is THAT any of the cashier's business? If a customer walks in with a burned face, should the employee get to laugh at her because she's ugly? Are the CIRCUMSTANCES of the customer's face ANY of the employee's business?

[QUOTE="Ratfuzz"]

Have I made my point? Grow up, dude. I'm 15 and I'm way more mature than you are.

MrGeezer

Pardon me, but are you even old enough to HAVE a job?

Did you ever consider that I might not talk too good? Did you ever consider that I mnight have socialization disorders which make it incredibly difgficult for me to socialize with people in any meaningful way? Is THAT any of the cashier's business? If a customer walks in with a burned face, should the employee get to laugh at her because she's ugly? Are the CIRCUMSTANCES of the customer's face ANY of the employee's business?

MrGeezer

Assuming you're saying that to say that that is the case for you... I don't exactly think that the cashier would be aware of any of that. Nor do I think that the cashier is attempting to make fun of you or something. I knew a guy in a job I had who constantly told the guy in the cubicle next to him that he should stop smoking every time the guy started coughing, but it was because he was just honestly concerned about the guy's well-being. I really think you're looking for malice where none exists.

You're going to get him fired over a facetious comment like that, WHICH actually is a good comment since you should quit? ayanami_rei

[QUOTE="Cherokee_Jack"]

[QUOTE="taj7575"]meh. he's just trying to look out for you.taj7575

No, he's just being a self-righteous jackass.

or just trying to look out for him.

[QUOTE="ayanami_rei"]You're going to get him fired over a facetious comment like that, WHICH actually is a good comment since you should quit? Cherokee_Jack

[QUOTE="MrGeezer"][QUOTE="Ratfuzz"]

Have I made my point? Grow up, dude. I'm 15 and I'm way more mature than you are.

Ratfuzz

Pardon me, but are you even old enough to HAVE a job?

And how do YOUR bosses feel about you insulting your customers for buying the products that you serll?

[QUOTE="Ratfuzz"][QUOTE="MrGeezer"]

Pardon me, but are you even old enough to HAVE a job?

MrGeezer

And how do YOUR bosses feel about you insulting your customers for buying the products that you serll?

[QUOTE="Ratfuzz"][QUOTE="MrGeezer"]

Pardon me, but are you even old enough to HAVE a job?

MrGeezer

And how do YOUR bosses feel about you insulting your customers for buying the products that you serll?

For what i'm sure isn't going to be the last time, he wasn't insulting you. He stated that cigarettes are bad for you, which is true, sold you the cigarettes, and you both went on your merry way. The only difference is that you went on to make a rant thread about nothing on an internet forum that would go on for several hours.

[QUOTE="ayanami_rei"]You're going to get him fired over a facetious comment like that, WHICH actually is a good comment since you should quit? Cherokee_Jack

[QUOTE="MrGeezer"]

Did you ever consider that I might not talk too good? Did you ever consider that I mnight have socialization disorders which make it incredibly difgficult for me to socialize with people in any meaningful way? Is THAT any of the cashier's business? If a customer walks in with a burned face, should the employee get to laugh at her because she's ugly? Are the CIRCUMSTANCES of the customer's face ANY of the employee's business?

GabuEx

Assuming you're saying that to say that that is the case for you... I don't exactly think that the cashier would be aware of any of that. Nor do I think that the cashier is attempting to make fun of you or something. I knew a guy in a job I had who constantly told the guy in the cubicle next to him that he should stop smoking every time the guy started coughing, but it was because he was just honestly concerned about the guy's well-being. I really think you're looking for malice where none exists.

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

[QUOTE="GabuEx"][QUOTE="MrGeezer"]

Did you ever consider that I might not talk too good? Did you ever consider that I mnight have socialization disorders which make it incredibly difgficult for me to socialize with people in any meaningful way? Is THAT any of the cashier's business? If a customer walks in with a burned face, should the employee get to laugh at her because she's ugly? Are the CIRCUMSTANCES of the customer's face ANY of the employee's business?

MrGeezer

Assuming you're saying that to say that that is the case for you... I don't exactly think that the cashier would be aware of any of that. Nor do I think that the cashier is attempting to make fun of you or something. I knew a guy in a job I had who constantly told the guy in the cubicle next to him that he should stop smoking every time the guy started coughing, but it was because he was just honestly concerned about the guy's well-being. I really think you're looking for malice where none exists.

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

Yes there is, the second one made me laugh. And seriously, if you want this problem resolved, talk to him. Why are you making such a big deal out of this? What happened to you that made you want to get him fired? Was it an especially tough day at work or something?

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

MrGeezer

[QUOTE="MrGeezer"]

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

ayanami_rei

Ah, I see. Now we've come to completely avoiding the issue.

Ah, I see. Now we've come to completely avoiding the issue.

MrGeezer

[QUOTE="ayanami_rei"][QUOTE="MrGeezer"]

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

MrGeezer

Ah, I see. Now we've come to completely avoiding the issue.

Ah, I see. Now we've come to completely avoiding the issue.

MrGeezer

You brought the topic here :| Forget it. This is clearly going nowhere.

[QUOTE="MrGeezer"][QUOTE="ayanami_rei"] It IS different. Did he call you smokey?MAILER_DAEMON

Ah, I see. Now we've come to completely avoiding the issue.

Did you completely miss the part where he told me that I was going to get cancer and die, simply because I bought two packs of cigarettes two nights in a row?

That's not LITERALLY the same as "smokeey" or "smokestack" or "guy with smokes up his butt" but there is absolutely no way to claim that the intent is ANY different. And he made sure to specifically be MORE condescending and insulting when I was with other people.

It's NOT HIS JOB to know a damn thing about me. He works in customer service, it;'s his job to give good customer service.

And HOW is "Good boy! I see you're down to one pack a day!" NOT intentionally insulting?

REALLY!

I understand that a lot of you people here hate smoking and are biased against anything having to do with cigaretes. But that is NOT the issue. If you are a tad bit overweight and order a salad at McDonalds, do you want to hear the ****ing cashier say "nice job, fatty, better stay away from those hamburgers."\

It is the EXACT same thing. Ther is absolutely NO difference.

MrGeezer

Look, fact is, the guy is more likely than not just trying to be helpful. I would even bet money on that. He's failing at it, evidently, but your imagination is running wild on account of the fact that you're refusing to just confront him about it. All your complaints would be perfectly valid if you let him know how you feel and he still kept at it, but as it is, you have no idea what his motivation is. All you have is your best guess, which, quite frankly, seems a little cynical.

I once had a cashier at a grocery store ask me why I was buying both veggie burgers and Pizza Pops, since she evidently associated the purchasing of veggie burgers with vegetarianism. I was a little surprised by the question, as I'd never had a cashier question what I was buying before. I could have gone home and stewed all night about what she meant by it, but I just answered honestly that I ate veggie burgers for health reasons and that I was having friends over who probably wouldn't want what I liked to eat. And that was the end of it, no harm done.

Really, no one was ever hurt just by telling someone what they think. The worst case scenario is that the picture in your head turns out to be completely accurate, and I must assume that you're already prepared for that event.

[QUOTE="MAILER_DAEMON"][QUOTE="MrGeezer"]

Ah, I see. Now we've come to completely avoiding the issue.

MrGeezer

Did you completely miss the part where he told me that I was going to get cancer and die, simply because I bought two packs of cigarettes two nights in a row?

That's not LITERALLY the same as "smokeey" or "smokestack" or "guy with smokes up his butt" but there is absolutely no way to claim that the intent is ANY different. And he made sure to specifically be MORE condescending and insulting when I was with other people.